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JEN Penang Georgetown by Shangri-La

4.0 star property
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Photo gallery for JEN Penang Georgetown by Shangri-La

Coffee service
Garden
Lobby sitting area
Outdoor pool, pool umbrellas, sun loungers
City view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
  • Laundry
$92
includes taxes & fees
Sep 18 - Sep 19

Explore the area

View in a map
Magazine Road, George Town, Penang, 10300
  • 1st Avenue Mall
    ‪1 min walk‬
  • KOMTAR
    ‪3 min walk‬
  • Penang Times Square
    ‪7 min walk‬
  • Penang (PEN-Penang Intl.)
    ‪19 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds (Club)

City view

Deluxe Room, 2 Twin Beds (Club)

9.2 out of 10
Wonderful
(5 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(34 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(29 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

8.0 out of 10
Very good
(4 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

9.2 out of 10
Wonderful
(13 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2

View all photos for Executive Suite King

Down comforters, in-room safe, desk, laptop workspace

Executive Suite King

  • Sleeps 3

View all photos for Family Room

Down comforters, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 3

View all photos for Deluxe Twin Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • Sleeps 2

View all photos for Club Family Room

Down comforters, in-room safe, desk, laptop workspace

Club Family Room

  • Sleeps 3

View all photos for Club Deluxe Room

Down comforters, in-room safe, desk, laptop workspace

Club Deluxe Room

  • Sleeps 2

View all photos for Deluxe Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room

  • Sleeps 2

View all photos for Club Deluxe Twin Room

Down comforters, in-room safe, desk, laptop workspace

Club Deluxe Twin Room

  • Sleeps 2

View all photos for Apartment

Down comforters, in-room safe, desk, laptop workspace

Apartment

  • Sleeps 3

View all photos for Executive Suite Twin

Down comforters, in-room safe, desk, laptop workspace

Executive Suite Twin

  • Sleeps 3

View all photos for Club Deluxe King Room

Down comforters, in-room safe, desk, laptop workspace

Club Deluxe King Room

  • Sleeps 2

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About this property

JEN Penang Georgetown by Shangri-La

George Town hotel connected to a shopping center, steps from 1st Avenue Mall
This hotel features an outdoor pool, a restaurant, and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 40-inch LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.
In addition to a children's pool and an outdoor pool, JEN Penang Georgetown by Shangri-La provides a 24-hour health club and a sauna. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business amenities consist of a business center, meeting rooms, and limo/town car service. This family-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

JEN Penang Georgetown by Shangri-La has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Cafe Jen - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Lobby Lounge - This café specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (MYR 72 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 535 out of 1004 reviews
Rating 8 - Good. 357 out of 1004 reviews
Rating 6 - Okay. 70 out of 1004 reviews
Rating 4 - Poor. 24 out of 1004 reviews
Rating 2 - Terrible. 18 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Swee Gek Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

yen pheng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellence service and good location

Here are commendable points by the staff 1) Breakfast at lobby café The staff at the café clear the dish promptly. One of the staff noticed that my friend's napkin has dropped, the staff replaced with new napkin. Good service. 3) Housekeeping service Upon checking into the room, we found that the usb port is unable to charge in both bedside. Informed that staff at the reception counter, they get the hosukeeping staff to check. When we came back to the room, we found that the usb port has been rectified, Good service 3) At check out counter At check out , the staff took an extra effort to print out to show that the credit card transaction was cancelled. Good service,. In addition, while queuing to check out, there were some people that tried to jump queue by standing behind the counter instead of standing at the queue pole. The staff redirected these people to stand at the queue pole which is fair for the rest of people queuing behind. Bravo effort This the second time staying in this hotel after 3 year. the service standard is high . The hotel location is central location with malls. Highly recommend to friends
Stayed 2 nights in May 2025

10/10 Excellent

KoK Teen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nil
Stayed 5 nights in May 2025

8/10 Good

Scott, Kirkcaldy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfectly pleasant hotel. As ever, very warm, friendly and helpful staff with a professional approach to their work. Great location in the centre of George Town - try 99 McNair for hawker food - 2 minutes round the corner from the hotel. Room was pleasant, clean and modern. Breakfast was very good. Lobby bar was nice with good cocktails and great live music at the weekend. The club lounge is good - the selection of drinks is small but OK - international and local beer, wine and free pour brand spirits. The food is more than sufficient for an evening supper if you can't be bothered going out (or if like me you are greedy) but it would be better still if it was more authentic malay food. We would stay here again. :-)
Stayed 6 nights in Apr 2025

10/10 Excellent

Tjin Ong

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Accommodated my request for early check in which took less than 2 min..
Stayed 3 nights in May 2025

6/10 Okay

Verified traveler

Stayed 3 nights in May 2025

10/10 Excellent

Kan

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, special thanks to the house keepers always tidy my bed . Guest service is excellent , location is good and close to mall and eatery .
Stayed 3 nights in May 2025

8/10 Good

KAH NAI

Stayed 3 nights in May 2025

8/10 Good

KAH NAI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded us. Thanks
Stayed 2 nights in May 2025

8/10 Good

HEI MAN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is extremely convenient, walkable distance to George Town tourist trails and night market. Surrounded by a few shopping malls, and bus station is just downstairs. However, quite a lot homeless around after 9pm at night.
Stayed 3 nights in Apr 2025

10/10 Excellent

Tan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Vidya

Stayed 3 nights in Apr 2025

8/10 Good

Mo Kuen Monita

Traveled with family
Liked: Cleanliness
Jen is under Shangrila group and all things are up to standard. Yet, cleanliness / housekeeping will need to be improved as some tiny hairs can be found in the bath tub. Staff are ok polite but not too welcoming to guests. There is a tricky thing to use the TV remote control, and we have waited for a long time at first for someone to clarify the use. We suggest the management to put a note inside the room for guest easy reference. In fact, we enjoyed staying in Shangrila hotels in the past, but our recent stay would suggest improvement in overall management.
Stayed 4 nights in Apr 2025

8/10 Good

Thomas, Laguna Niguel

Liked: Cleanliness, staff & service
Good hotel. Pool and exercise room ok but not great
Stayed 1 night in Apr 2025

10/10 Excellent

Ming Pei

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, still convenient although no longer directly linked to the mall. You need to cross a slightly busy junction to get to first avenue mall. Near all the yummy food location, easily walkable - all within 5-10 minutes walk. Live band at the bar every Friday, Saturday and Sunday. Will stay again next time
Stayed 3 nights in Apr 2025

8/10 Good

jason

Stayed 3 nights in Apr 2025

4/10 Poor

Chang

Stayed 3 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Hotel staff were great especially the concierge and restaurant staff. Helpful and very knowledgeable. Staff spoke English very well my Malay is terrible. Room large and well appointed. Pool nice. I would stay here again. Close to the things I needed.
Stayed 3 nights in Mar 2025

10/10 Excellent

Anthony, Dural

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay at this hotel over Christmas. Room was spacious, staff service was excellent. Despite the breakfast room being very busy, the staff there always find time to chat with us and found us (party of 4) a nice table. A long walk to Armenian Street and the Esplanade. But with he heat, easier to catch a Grab as the fares are so low. Will recommend this hotel for a family holiday.
Stayed 5 nights in Dec 2024

10/10 Excellent

Calvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Ng Hang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room is small compared with other hotel of the same class, and the TV reception is poor and of an older model with little TV prgrammes to choose from.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025