See all properties

Hotel Waterfall

3.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Waterfall

Family Superior | Minibar, in-room safe, desk, free WiFi
Exterior
Exterior
Terrace/patio
Interior

Reviews

6.6 out of 10

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping

Explore the area

Map
160 Jalan Utama, George Town, Penang, 10450
  • Penang Botanical Gardens
    4 min walk
  • Arulmigu Balathandayuthapani Temple
    12 min walk
  • Penang Adventist Hospital
    14 min walk
  • Penang (PEN-Penang Intl.)
    29 min drive

Room options

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, free WiFi

Standard Twin Room

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, free WiFi

Deluxe Room

  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed, No Windows

Deluxe Double Room, 1 Double Bed, No Windows | Minibar, in-room safe, desk, free WiFi

Deluxe Double Room, 1 Double Bed, No Windows

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, free WiFi

Deluxe Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, free WiFi

Superior Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, No Windows

Family Room, 2 Queen Beds, No Windows | Minibar, in-room safe, desk, free WiFi

Family Room, 2 Queen Beds, No Windows

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Superior

Family Superior | Minibar, in-room safe, desk, free WiFi

Family Superior

  • Sleeps 5
  • 2 Queen Beds

Similar properties

Front of property

Armenian Street Heritage Hotel

Spa
Free WiFi
Restaurant
Air conditioning
3.9 out of 5, Good, (1017)
The price is $37
per night
$43 total
includes taxes & fees
Dec 8 - Dec 9
Armenian Street Heritage Hotel

About this property

Hotel Waterfall

3-star George Town hotel close to Gurney Plaza
2 restaurants, a bar/lounge, and 2 coffee shops/cafes are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning, and laundry facilities.
Hotel Waterfall offers 48 air-conditioned accommodations with minibars and safes. Televisions come with satellite channels. Bathrooms include bathrobes and complimentary toiletries.

This George Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered daily and hair dryers can be requested.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This George Town hotel also offers a vending machine, tour/ticket assistance, and coffee/tea in a common area. Onsite self parking is complimentary.

Hotel Waterfall is a smoke-free property.

Hotel Waterfall has 2 restaurants on site.
Room service is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 37.1 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 50.00 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MYR 37.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Property is also known as

Hotel Waterfall
Hotel Waterfall Penang
Waterfall Hotel
Waterfall Penang
Hotel Waterfall George Town
Waterfall George Town
Hotel Waterfall Hotel
Hotel Waterfall George Town
Hotel Waterfall Hotel George Town

Hotel Waterfall Reviews

Reviews

6.6
Rating 10 - Excellent. 11 out of 59 reviews" "
Rating 8 - Good. 17 out of 59 reviews" "
Rating 6 - Okay. 13 out of 59 reviews" "
Rating 4 - Poor. 9 out of 59 reviews" "
Rating 2 - Terrible. 9 out of 59 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kris

Stayed 3 nights in Jul 2024

8/10 Good

Lim Geok

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in May 2024

10/10 Excellent

SANTHANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

jack

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
hotel was ok, but i checked in at night (the staff not really friendly) but it's fine i guess because i booked on 31 dec, i know how it feels to work in new year's eve (maybe not in the mood to work :) ) but the thing that make me difficult = it was no towel (not sure it's since beginning or it just started due to covid-19 pandemic)
Stayed 1 night in Dec 2020

10/10 Excellent

Noor Haidah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am usng a wheelchair and my room was OKU-friendly. My special thanks for staff - Mr. James, very helpful.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019

2/10 Terrible

Letchumanan

Liked: Room comfort
Disliked: Property conditions & facilities
Construction which was ongoing was big minus, there were insects in the bathroom. Wifi was so-so
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money. Friendly and efficient staff.
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Stayed 3 nights in Aug 2018

6/10 Okay

Ken

Stayed 5 nights in Jun 2018

8/10 Good

SASHIKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near by temple
Stayed 1 night in Jun 2018

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Hotel in town
It’s a nice ‘no frills’ hotel It would be better if they provide a few sachets of tea or coffee in the rooms
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2018

2/10 Terrible

angeline , Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given 3 very rundown family rooms with air-con not working, door cannot open easily which need male adult to pull inwards. One of the room with reflecting sound by door never close properly according to the hotel staffs. The corridors of the hotel rooms are so humid that can be suffocated. The staffs mentioned that we have booked the old wing which internet posting did not mentioned old wing or new wing of this hotel. Reception staffs are rude and no patience. The manager, Mr Ow tried his best to settle us with New Wing but need to top up even though we are offered to downgrade to one standard and deluxe room with additional mattress not extra bed. The reception refused to give us a bill stated what are the top up in details. They just issued a standard payment voucher stated upgrading rooms. This is cheating. This hotel cannot rate at 3 stars. No amenities around the hotel.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Dec 2017

8/10 Good

Harifah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not inform regarding the closing of restaurant. I was hoping they inform me before my check in. Thank you.
Stayed 4 nights in Oct 2017

8/10 Good

John Winn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value, I would stay again
Front desk staff helpful and speak English well. Room was large and bright. Cleaning staff very good. TV reception not good. There is an excellent cafe around the corner called DoubleShot. Can walk from hotel to the Botanic Gardens in around 12 minutes. Can also walk to shopping centres on Gurney Drive in around 18 minutes. Overall, I would stay in this hotel again. Good value for standard room
Stayed 2 nights in Sep 2017

10/10 Excellent

TEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walk distance 20 min to Botanic Garden
Stayed 1 night in Aug 2017

8/10 Good

Wooi Keong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpark Issue
Just a little inconvenience for carpark issue, the rest was fine.
Stayed 2 nights in Aug 2017

10/10 Excellent

letchumy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay because for old people they can go to temple it's near.
Stayed 1 night in Jul 2017