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Merchant Hotel

3.5 star property

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Photo gallery for Merchant Hotel

Daily continental breakfast (MYR 30 per person)
View from property
Deluxe Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace
Executive Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • 24/7 front desk
  • Parking included
  • Housekeeping
  • Air conditioning

Explore the area

Map
55 Jalan, George Town, Penang, 10000
  • KOMTAR
    ‪13 min walk‬
  • Swettenham Pier Cruise Terminal
    ‪20 min walk‬
  • Gurney Drive
    ‪3 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪28 min drive‬

Room options

View all photos for Executive Twin Room, 2 Twin Beds

Executive Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Executive Twin Room, 2 Twin Beds

  • 247 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room, 1 King Bed

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room, 2 Twin Beds

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room, 1 King Bed

Executive Double Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Executive Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Room

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Minibar, in-room safe, desk, laptop workspace

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Kid M Space Deluxe King Room

Minibar, in-room safe, desk, laptop workspace

Kid M Space Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin

Minibar, in-room safe, desk, laptop workspace

Executive Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Safari Deluxe King Room

Minibar, in-room safe, desk, laptop workspace

Safari Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King

Minibar, in-room safe, desk, laptop workspace

Executive King

  • Sleeps 2
  • 1 King Bed

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About this property

Merchant Hotel

3.5-star hotel in Downtown George Town
Along with a restaurant, this hotel has a meeting room and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, free newspapers, a front-desk safe, and multilingual staff assistance are onsite.
Merchant Hotel offers 93 air-conditioned accommodations with minibars and laptop-compatible safes. 32-inch LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. This George Town hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This George Town hotel also offers a terrace, multilingual staff, and complimentary newspapers in the lobby. Limited complimentary onsite parking is available on a first-come, first-served basis.

Merchant Hotel has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
Merchant Cafe - This restaurant specializes in local and international cuisine and serves breakfast only.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: MYR 30 for adults and MYR 30 for children
  • A restaurant

Restaurants on site

  • Merchant Cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Thin carpet in room
  • Wheelchair accessibility

More

  • 1 building
  • 11 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 30 for adults and MYR 30 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Merchant Hotel Penang
Merchant Hotel
Merchant Penang
Merchant Hotel Penang/George Town
Merchant Hotel George Town
Merchant George Town
Merchant Hotel Hotel
Merchant Hotel George Town
Merchant Hotel Hotel George Town

Merchant Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 208 reviews
Rating 8 - Good. 102 out of 208 reviews
Rating 6 - Okay. 44 out of 208 reviews
Rating 4 - Poor. 8 out of 208 reviews
Rating 2 - Terrible. 8 out of 208 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Bing Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shopping and historical area.
Stayed 3 nights in Feb 2024

10/10 Excellent

LIANGZHU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Siak Puah

Liked: Staff & service
Stayed 4 nights in Jul 2023

2/10 Terrible

Philip Puay Koon, Singapore

Disliked: Staff & service, property conditions & facilities
Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Stayed 3 nights in May 2023

8/10 Good

Soo Men

Liked: Cleanliness
Stayed 2 nights in Feb 2023

8/10 Good

Daniel

Stayed 2 nights in Sep 2022

6/10 Okay

BOON KHIM

Disliked: Cleanliness
Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
Stayed 4 nights in Jul 2022

10/10 Excellent

Cheah Chee Seong

Stayed 2 nights in Jun 2022

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Old hotel conveniently located

It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back. The rooms are old but OK. Beds too soft like the pillows. We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Stayed 1 night in Apr 2022

8/10 Good

KAR CHOON

Stayed 1 night in Feb 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Stephen-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2022

2/10 Terrible

Phoon

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience stayed in Merchant Hotel
Stayed 2 nights in Jan 2022

8/10 Good

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Mithrra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome stay
Stayed 1 night in Dec 2021

10/10 Excellent

Siti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean, good air con, location good, good services, friendly.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Location

one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Elsie, Sabah

Liked: Cleanliness, staff & service, room comfort
Convenient but depend on the purpose of visit there
Stayed 3 nights in Jan 2019

6/10 Okay

Anonymous

Liked: Room comfort
Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2018

6/10 Okay

Kwan Seong

Disliked: Property conditions & facilities, room comfort

Good for tourism stay

Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Stayed 2 nights in Nov 2018

2/10 Terrible

Chia keong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018