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Ascott Gurney Penang

4.0 star property

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Photo gallery for Ascott Gurney Penang

2 outdoor pools, sun loungers
One Bedroom Executive Seaview | Premium bedding, down comforters, in-room safe, individually decorated
Bar (on property)
Point of interest
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
$135
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
18 Persiaran Gurney, George Town, George Town, Penang, 10250
  • Place, Gurney Drive
    ‪2 min walk‬
  • Place, Gleneagles Penang Medical Centre
    ‪3 min walk‬
  • Place, Gurney Plaza
    ‪17 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪23 min drive‬

Room options

View all photos for Studio Deluxe King City View

Premium bedding, down comforters, in-room safe, individually decorated

Studio Deluxe King City View

  • Sleeps 2

View all photos for 2 Bedroom Premier Sea View

Premium bedding, down comforters, in-room safe, individually decorated

2 Bedroom Premier Sea View

  • Sleeps 4

View all photos for Studio Deluxe Twin City View

Premium bedding, down comforters, in-room safe, individually decorated

Studio Deluxe Twin City View

  • Sleeps 2

View all photos for 1 Bedroom Premier Sea View

Premium bedding, down comforters, in-room safe, individually decorated

1 Bedroom Premier Sea View

  • Sleeps 2

View all photos for Deluxe Studio King City View

Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Studio King City View

9.4 out of 10
Exceptional
(18 reviews)
  • 473 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Twin City View

Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Studio Twin City View

10.0 out of 10
Exceptional
(7 reviews)
  • 473 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio Premier King City View

32-inch Smart TV with satellite channels, TV

Studio Premier King City View

9.8 out of 10
Exceptional
(9 reviews)
  • 473 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Premier Twin City View

Premium bedding, down comforters, in-room safe, individually decorated

Studio Premier Twin City View

9.0 out of 10
Wonderful
(2 reviews)
  • 473 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 Bedroom Premier Sea View

Premium bedding, down comforters, in-room safe, individually decorated

1 Bedroom Premier Sea View

10.0 out of 10
Exceptional
(1 review)
  • 640 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Bedroom Premier Sea View

Premium bedding, down comforters, in-room safe, individually decorated

2 Bedroom Premier Sea View

9.6 out of 10
Exceptional
(4 reviews)
  • 1152 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for One Bedroom Executive Seaview

Premium bedding, down comforters, in-room safe, individually decorated

One Bedroom Executive Seaview

  • 640 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Premier King City View

Premium bedding, down comforters, in-room safe, individually decorated

Studio Premier King City View

  • Sleeps 2

View all photos for Studio Premier Twin City View

Premium bedding, down comforters, in-room safe, individually decorated

Studio Premier Twin City View

  • Sleeps 2

View all photos for 1 Bedroom Executive Sea View

Premium bedding, down comforters, in-room safe, individually decorated

1 Bedroom Executive Sea View

  • Sleeps 2

View all photos for Studio Deluxe Twin Sea View

Premium bedding, down comforters, in-room safe, individually decorated

Studio Deluxe Twin Sea View

  • Sleeps 2

View all photos for Studio Deluxe King Sea View

Premium bedding, down comforters, in-room safe, individually decorated

Studio Deluxe King Sea View

  • Sleeps 2

View all photos for Studio Deluxe King Club

Premium bedding, down comforters, in-room safe, individually decorated

Studio Deluxe King Club

  • Sleeps 2

View all photos for Studio Deluxe Twin Club

Premium bedding, down comforters, in-room safe, individually decorated

Studio Deluxe Twin Club

  • Sleeps 2

View all photos for Studio Premier King Club

Premium bedding, down comforters, in-room safe, individually decorated

Studio Premier King Club

  • Sleeps 2

View all photos for Studio Premier Twin Club

Premium bedding, down comforters, in-room safe, individually decorated

Studio Premier Twin Club

  • Sleeps 2

View all photos for One-Bedroom Premier Club

Premium bedding, down comforters, in-room safe, individually decorated

One-Bedroom Premier Club

  • Sleeps 2

View all photos for Two-Bedroom Premier Club

Premium bedding, down comforters, in-room safe, individually decorated

Two-Bedroom Premier Club

  • Sleeps 4

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About this property

Ascott Gurney Penang

4-star hotel in Downtown George Town
2 outdoor pools, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business center, and conference space. Housekeeping is available on request.
Ascott Gurney Penang offers 271 air-conditioned accommodations with safes and slippers. These individually decorated and furnished accommodations include desks. Beds feature down comforters and premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.
Ascott Gurney Penang features 2 outdoor swimming pools, a waterslide, a 24-hour fitness center, and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 4-star property consist of a business center, meeting rooms, and limo/town car service. Event facilities measuring 7965 square feet (740 square meters) include conference space. This family-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in February 2022.

Ascott Gurney Penang is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Ascott Gurney Penang has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 58 to 100 for adults and MYR 38 to 50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 7,965 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • Elevator

More

  • 36 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2000
  • Double-glazed windows
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - February 2022
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable/satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests traveling with a pet must present their pet's current vaccination record and certificates at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MYR 500 per accommodation, per night
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 150.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 58 to 100 for adults, and MYR 38 to 50 for children
  • Pet fee: MYR 500 per accommodation, per night
  • Rollaway bed fee: MYR 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
A local government tax will be imposed and collected at the property upon arrival. The fee will be charged per room, per night.

Property is also known as

Gurney Penang
Gurney Resort Hotel
Gurney Resort Hotel Penang
Gurney Hotel Malaysia
Gurney Hotel Penang
Gurney Resort Hotel & Residences Penang/George Town
Gurney Resort Hotel And Residences
The Gurney Resort Hotel & Residences Penang/George Town
Gurney Resort Hotel George Town
Gurney George Town
The Gurney Resort Hotel Residences
Gurney Resort George Town
Ascott Gurney Penang Hotel
Ascott Gurney Penang George Town
The Gurney Resort Hotel Residences
Ascott Gurney Penang Hotel George Town

Ascott Gurney Penang Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 178 out of 237 reviews
Rating 8 - Good. 44 out of 237 reviews
Rating 6 - Okay. 8 out of 237 reviews
Rating 4 - Poor. 6 out of 237 reviews
Rating 2 - Terrible. 1 out of 237 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Victoria

Stayed 4 nights in Aug 2025

8/10 Good

Vincent Low

Stayed 1 night in Aug 2025

10/10 Excellent

Aloysius

Stayed 3 nights in Aug 2025

10/10 Excellent

Marysa

Stayed 3 nights in Aug 2025

10/10 Excellent

ju hong

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Suraya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with a view, good upkeep and decor, generous sized rooms, easy parking, great location. Convenient gym and pool. Easy access to small mall with good coffee shops and mini mart.
Stayed 3 nights in Aug 2025

2/10 Terrible

Verified traveler

Business traveler

IRRESPONSIBLE HOTEL MANAGEMENT.

Hotel does not pick up your calls especially on weekends, when it is the most time hotel guests will need help. I was on a business trip and I booked this hotel for a 1 night stay. 2 days before I am checking in, I had some changes to my flight schedule. I had to leave Penang in a morning flight so I thought staying there will be very inconvenient. I contacted Hotel.com to request for a cancellation and refund. They did not manage to contact the hotel probably it was in the night 9pm. BUT it is an international hotel? I called in personally the next morning and someone spoke to me. I related my concerns and issue about staying in the hotel and requested for a cancellation and goodwill refund, the hotel staff assured me that it can be done but needs HOTEL.com to contact them to verify officially. Okay, hotel.com tried several times to contact them in email and phone but no response. Finally 2 days later they came back to me with a rejection from Ascott. I was surprised because I was told that the room can be cancelled with refund the other day!!! I tried to call again on a weekday and spoke to the reservation manager, Yana. She took my contact and email promising to get back to me again on this. And 3 days later…. No response. This is the worst hotel service I ever experienced especially from a 5star hotel brand. There is a HUGE problem with the hotel management in Penang. The staff have a problem with listening. Asked me which app I used to book when I told her 30s ago….
Stayed 1 night in Jul 2025

8/10 Good

karl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Functional business hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Mong Lee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located hotel at Gurney! Good services and modern, spacious rooms
Stayed 3 nights in Jul 2025

10/10 Excellent

Zixue, LEXINGTON

Stayed 4 nights in Jul 2025

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Chun Yu Pauline

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, enjoyed the service and the pool!
Stayed 13 nights in Jun 2025

10/10 Excellent

Liying

Traveled with family
Comfortable and clean property.
Stayed 4 nights in Jul 2025

10/10 Excellent

tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a great view, was spacious and incredibly clean. The filtered water tap was a nice touch and the pool and gym facilities were immaculate.
Stayed 3 nights in Jun 2025

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Choon Bee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is the 3rd we are staying at the Ascott Gurney Penang. We have always liked the amenities of the Ascott, especially the in-room washer/dryer and spacious rooms. The cost to stay at this hotel is very expensive. I wish the price can be further improved, or allow us to earn points while paying so much money to stay here so that we can save money in our future stays. I have joined the Ascott Rewards program but the hotel staff refused to let me bank our points because we did not directly book our stay with the hotel website. That is a pity considering this is our 3rd stay and each time we stay for a week or so. Parking continues to be another discontent where the need to validate our parking ticket each time we leave the hotel, is not a good use of our time. We sometimes have to wait for the receptionists to attend to guest check-ins before they can validate our parking ticket (which only takes a few seconds). On the last night of our stay, the parking facility in the basement (where we usually park our vehicle) was not functioning so they shut down the basement parking. In refusal to drive up the spiral driveway up to the high-floor parking ramp, we have to pay RM50 to pay for valet parking at the front of the hotel. That was our biggest complaint for this stay.
Stayed 6 nights in Jun 2025

10/10 Excellent

Zerlinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The property was very well maintained.
Stayed 2 nights in Jun 2025

10/10 Excellent

Raj

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, better than some of the Marriott hotels I’ve stayed in recently.
Stayed 3 nights in Jun 2025

10/10 Excellent

donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal hotel

Nice clean modern hotel with big rooms, lots of space. Great views from hotel room and fantastic breakfast. Location is ideal for food court and various restaurant plus Gurney Plaza.
Stayed 11 nights in May 2025

10/10 Excellent

Shun Tat

Stayed 3 nights in May 2025

8/10 Good

Kwong Chung

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room condition is clean and new
Stayed 2 nights in May 2025

10/10 Excellent

Iskandarbek

Stayed 1 night in Jun 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025