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Georgetown Vacation Packages

Beautiful property, excellent service and a great stay overall

When I make my yearly visit to Guyana, Next Level Apartments is my one and only destination. The owner (Terry) is a consummate professional. He is attentive to the needs of his guests, and goes beyond the scope of his responsibilities to make his guests feel at home.

1

I wanted to take a moment to acknowledge the positive parts of my stay. The housekeeping team did an excellent job, and the breakfast was enjoyable. Having a mall and grocery store nearby is a great convenience. However, the experience in your restaurant was unacceptable. The staff demonstrated a lack of customer service skills, and the way the staff were speaking about the guest assuming I would not understand — was deeply disrespectful. I understood every word, and no guest should be treated that way or talked about. They have a s sewer, problem that all the way up into the rooms it is apparent when you walk around the property. Additionally, the dynamic between staff members when handling customer issues was concerning and unprofessional. Because of this, I will not be staying at your property again, and I will be sharing my experience publicly. Based on this visit, I am giving a 1‑star rating.