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Gillenfeld Vacation Packages

Very clean and accommodating. We arrived earlier then our check in. The staff allowed us to store our luggage.

Lovely hotel, location fine, parking easy. Decent bar area. Only criticism is the self check in desk is a bit inefficient. Had two staff who could have done the check in, in seconds, stood there watching us fumble around. Self check in should exist for when staff aren’t around (late arrivals) or away from the mann check in desk to make more “slots available” during peak times. Having 3 computers and 2 staff telling people how to use the computers and not able to check you in on their own computer is just silly. We also had to queue to check out to get parking validated, which seems like something a computer system you had to use to pay for parking could have done during check in… didn’t ruin the stay but several of our party commented on how woefully inefficient the existing process is.

The staff were very friendly. They offered a lot of tips on shopping and dining options a few meters away. Bed and pillows were extra comfortable.

Everything is good. The only thing is our reservation price should including the breakfast but not shown in their check in system. However, it was shown on the breakfast list. The front desk charged us the first day but refused to refund us because the front desk can not see the info. I have to take this issue to Expedia because this is the second hotel couldn’t see the breakfast was included in our reservation.

Great building, nice location, glitchy phone that beeped all night…

This place is all about location! If you need a place to crash that is literally at the station and the cathedral, then you cannot beat this

Good location and friendly staff. Neds aren’t overly comfortable and the pillows are probably the worst I have ever used. No real amenities but you can walk everywhere so as long as you’re not looking for luxury you should be alright here