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Serena Inn & Suites - Sundance

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serena Inn & Suites - Sundance

Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi
Indoor spa tub
Reception
Suite, 1 King Bed | Desk, blackout drapes, iron/ironing board, free WiFi
Front of property

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast included
  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Pet friendly
    Pet friendly
  • Housekeeping
    Housekeeping

Explore the area

Map
2719 E Cleveland Street, Sundance, WY, 82729
  • Washington Park
    2 min drive
  • Clarenbach Memorial Park
    3 min drive
  • Devils Tower National Monument
    31 min drive
  • Spearfish, SD (SPF-Black Hills)
    38 min drive

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout drapes, iron/ironing board, free WiFi

Room, 2 Queen Beds

  • 178 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Ground Floor

Desk, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Ground Floor

  • Sleeps 3
  • 1 King Bed

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About this property

Serena Inn & Suites - Sundance

Sundance hotel close to Washington Park
Along with an indoor pool, this smoke-free hotel has a 24-hour business center and a spa tub. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite.
Serena Inn & Suites - Sundance offers 44 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Sundance hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a spa tub are on site.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision.

Serena Inn & Suites - Sundance features an indoor pool and a spa tub. Wired and wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, laundry facilities, and express check-out. Onsite self parking is complimentary.

Serena Inn & Suites - Sundance is a smoke-free property.

A complimentary continental breakfast is served each morning between 6 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Indoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Outdoors

  • In the mountains
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 22 2024 to March 31 2025 (dates subject to change):
  • Spa tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from October 25 to March 31:
  • Spa tub
  • Swimming pool
The property will be renovating from October 22 2024 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Spa tub
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Indoor pool
  • Spa tub
The following facilities are closed on Sunday and Saturday:
  • Indoor pool
  • Spa tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision

Property is also known as

Best Western Inn Sundance
Best Western Sundance
Best Western Hotel Sundance
Sundance Best Western
Serena Inn Suites
Serena Inn Suites Sundance
Serena Inn & Suites Sundance
Best Western Inn At Sundance
Serena Inn & Suites - Sundance Hotel
Serena Inn & Suites - Sundance Sundance
Serena Inn & Suites - Sundance Hotel Sundance

Serena Inn & Suites - Sundance Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 433 out of 880 reviews" "
Rating 8 - Good. 273 out of 880 reviews" "
Rating 6 - Okay. 102 out of 880 reviews" "
Rating 4 - Poor. 41 out of 880 reviews" "
Rating 2 - Terrible. 31 out of 880 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Great staff. Ample breakfast. My only complaint is the room smelled of dog.
Stayed 1 night in Aug 2024

8/10 Good

Sandon

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet comfortable
Stayed 1 night in Aug 2024

8/10 Good

Yeng

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Jul 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed it
Stayed 1 night in Aug 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Jason

Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Lonn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
a little too close to the truck stop if the room faces the back, but otherwise a nice place to stay. with a very nice breakfast. glad we found it.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Daryl

Stayed 1 night in Aug 2024

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and the breakfast was good. We were disappointed that the pool area was closed for maintenance during our stay.
Stayed 1 night in Jul 2024

10/10 Excellent

Ava

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and convenient to the interstate. We stayed in a pet friendly room. We were at the end of the hotel. Staff was friendly and helpful. The pool was closed. Expedia should have a notice for properties that advertise they have pools but the pool is closed. My kids were hoping to use the pool. Breakfast was surprisingly good. Lots of options.
Stayed 1 night in Jul 2024

8/10 Good

Leah

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotels that have a pool that hasnt been available for patrons for months on end should update their information online. It is disappointing to make a decision about a hotel based on online amenities and find those amenities falling short. The front desk employee was extremely nice and although we spent extra time and money to get to a hotel with a pool (that wasnt open) we did get some much needed rest in this quiet environment.
Stayed 1 night in Jul 2024

4/10 Poor

Michael

Traveled with partner, Traveled with pets
Dirty bed there was a tomato chunk in our sheets and makeup on the pillowcase. Breakfast was so so cold biscuits and gravy
Stayed 1 night in Jul 2024

6/10 Okay

Cheryl

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bed was the most uncomfortable bed I have ever slept on. The mattress was lumpy and the springs squeaked loudly every time I moved. Otherwise the room was spacious and clean. The plumbing worked well. The front desk staff person was friendly. There was plenty of parking.
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Scott

Stayed 1 night in Jul 2024

8/10 Good

Nada

Traveled with family
Liked: Cleanliness, property conditions & facilities
Quiet and clean. Breakfast was adequate, but not the greatest.
Stayed 1 night in Jul 2024

10/10 Excellent

Daniel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and a nice but simple breakfast
Stayed 1 night in Jul 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Jul 2024

10/10 Excellent

Charles

Stayed 1 night in Jul 2024

10/10 Excellent

Mario, Hanover Park

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very accomodating and apologetic when i requested for extra toilet paper.
Stayed 1 night in Jul 2024

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Pool was closed but had one in town to use.
Stayed 2 nights in Jul 2024

6/10 Okay

Joy

Traveled with family
Disliked: Cleanliness
It’s okay. I could tell that cleanliness is a bit issue here. Though the front desk is nice.
Stayed 1 night in Jul 2024

4/10 Poor

Kari

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Road trip
There were bugs in our room and it was dirty. Leftover food left in fridge.
Stayed 1 night in Jul 2024