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Emerald Hotel

4.5 star property

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Photo gallery for Emerald Hotel

Balcony
Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes
View from property
Exterior
Apartment, 2 Bedrooms | Living area | 40-inch flat-screen TV with digital channels

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Free WiFi
  • Air conditioning
  • Business services
$88
includes taxes & fees
Sep 6 - Sep 7

Explore the area

View in a map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Gisborne Harbour
    ‪6 min walk‬
  • Te Poho-o-Rawiri Meeting House
    ‪16 min walk‬
  • Gisborne Hospital
    ‪7 min drive‬
  • Gisborne (GIS)
    ‪7 min drive‬

Room options

View all photos for Junior Suite

Premium bedding, pillowtop beds, desk, blackout drapes

Junior Suite

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Suite, 1 King Bed

7.8 out of 10
Good
(27 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, River View

8.4 out of 10
Very good
(13 reviews)
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, Pool View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, Pool View

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment

Executive Apartment | Premium bedding, pillowtop beds, desk, blackout drapes

Executive Apartment

  • Sleeps 5
  • 2 Twin Beds

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Exterior

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  • Free WiFi
  • Air conditioning
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About this property

Emerald Hotel

4.5-star Gisborne hotel, connected to the convention center in Gisborne Central
A seasonal outdoor pool, a business center, and conference space are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a front-desk safe.
Emerald Hotel offers 49 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers and complimentary toiletries. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wireless Internet access is complimentary. This 4.5-star property offers access to a business center and meeting rooms. This luxury hotel also offers a seasonal outdoor pool, a terrace, and a front-desk safe. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Emerald Hotel is a smoke-free property.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Emerald Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 300 out of 759 reviews
Rating 8 - Good. 271 out of 759 reviews
Rating 6 - Okay. 113 out of 759 reviews
Rating 4 - Poor. 55 out of 759 reviews
Rating 2 - Terrible. 20 out of 759 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Crystal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Taryn

Liked: Cleanliness, property conditions & facilities
Close proximity to Tatapouri restaurant and central to city centre. Enjoyed walk down the street and people watching. City feels safe v
Stayed 2 nights in May 2025

10/10 Excellent

Nathan

Stayed 1 night in May 2025

8/10 Good

Amanda

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great views, lovely check in staff. The only thing missing is the teaspoons for your cup of tea!!!
Stayed 1 night in May 2025

10/10 Excellent

Rochelle

Liked: Cleanliness, amenities, property conditions & facilities
Staff are friendly and the service given was top notch. Room was nice and spacious. The view from the room was amazing also
Stayed 1 night in May 2025

10/10 Excellent

Moana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised at the size of the rooms—they were very generous. The decor could use an update, but for the price, it was very good. I definitely would stay again and recommend it to others.
Stayed 1 night in May 2025

10/10 Excellent

Rochelle

Stayed 1 night in Apr 2025

8/10 Good

Leanne

Liked: Cleanliness, staff & service
A lot cleaner than i thought as read the reviews. I would stay again
Stayed 2 nights in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location handy to shops and walk alkng the river quute as well
Stayed 3 nights in May 2025

2/10 Terrible

Nathan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Miserable stay, lights are broken, air con noisy and bathroom had plumbing issues. It started flooding once using the shower and made it unbearable to stay. We were given another room to stay but again same problems, noisy air con and the bed was broken too. We were charged for two nights even though we only stayed one night since it was that bad we wanted to leave and stay somewhere else. We were promised a refund and they didn't even cooperate with that. I had to always initiate conversation and they have the same excuse its upto the owner who is based in India. A clear breach of Consumer Guarantees Act by this hotel. We stayed February 2025.
Stayed 2 nights in Feb 2025

8/10 Good

Murray

Room upgrade, street liggt outside was strobing all night. Otherwise good
Stayed 1 night in Apr 2025

4/10 Poor

Karaana

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Sarah

Business traveler
Liked: Staff & service
The property is pretty run down and has suffered noticeable water damage, but the staff are friendly and helpful and do the best they can with what they have. The room was large, and tidy, and not overly noisy.
Stayed 1 night in Apr 2025

6/10 Okay

Kristin

Liked: Staff & service

Quick atopovwr

Very run down hotel. Noisy fan constantly running in the bathroom. Did have all you needed in the room. And the bed was comfy. Just very three star accommodation and the price reflects it so can’t complain. Would only stay for one night for a quick stop over.
Stayed 1 night in Apr 2025

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Friendly and accomodating.
Stayed 3 nights in Apr 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, room comfort

Decent stay

Our stay was good, room was large & also had a separate bedroom with two single beds, did not use that room but would have if there was a queen bed instead of singles. We had a balcony which was pool view. Nice to sit out there in the evening. It was a pity that the pool was not in a clean state, they obviously have a problem with birds as the pool was littered with bird feathers & looked unkempt. Its such a shame the pool area is not looked after as it wouldve been lovely to relax by the pool. Overall the hotel was good & very close to shops, cafes & restaurants.
Stayed 2 nights in Apr 2025

6/10 Okay

Raymond

Business traveler
Disliked: Amenities
Location is good. Noisy place. Room service terrible. Took cups to wash i guess and forgot to return them same with towels.never topped up tea and coffee for the whole week i was there.
Stayed 5 nights in Apr 2025

6/10 Okay

Krystle

Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

tina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room not good clean probably!Not change the sheets .The sheets had a hair and bad smelly!Not good clean the table and had a cigarette butt in the ashtray.the carpet too old and dirty! Not good stay
Stayed 1 night in Mar 2025

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

ROCHELLE

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay alway a pleasure rooms are tidy staff are friendly and love the pool
Stayed 1 night in Feb 2025

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Right in middle of town
Stayed 1 night in Mar 2025

10/10 Excellent

Neil

Stayed 2 nights in Mar 2025

6/10 Okay

Martyn

Business traveler
Room had a great view over the river and a good proportioned outside space. Bathroom needs a bit of tlc with shower head being a bit all or nothing.
Stayed 2 nights in Mar 2025