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Emerald Hotel

4.5 star property

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Photo gallery for Emerald Hotel

View from property
Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes
Apartment, 2 Bedrooms | Living area | 40-inch flat-screen TV with digital channels
Exterior
Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040
  • Gisborne Harbour
    ‪11 min walk‬
  • Eastwoodhill Arboretum
    ‪17 min walk‬
  • Gisborne Hospital
    ‪6 min drive‬
  • Gisborne (GIS)
    ‪7 min drive‬

Room options

View all photos for Junior Suite

Premium bedding, pillowtop beds, desk, blackout drapes

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, River View

  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, Pool View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, Pool View

  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment

Executive Apartment | Premium bedding, pillowtop beds, desk, blackout drapes

Executive Apartment

  • Sleeps 5
  • 2 Twin Beds

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About this property

Emerald Hotel

4.5-star Gisborne hotel with free parking, connected to the convention center
A seasonal outdoor pool, a business center, and conference space are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a front-desk safe.
Emerald Hotel offers 49 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers and complimentary toiletries. This Gisborne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wireless Internet access is complimentary. This 4.5-star property offers access to a business center and meeting rooms. This luxury hotel also offers a seasonal outdoor pool, a terrace, and a front-desk safe. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Emerald Hotel is a smoke-free property.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Emerald Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 289 out of 725 reviews
Rating 8 - Good. 263 out of 725 reviews
Rating 6 - Okay. 106 out of 725 reviews
Rating 4 - Poor. 48 out of 725 reviews
Rating 2 - Terrible. 19 out of 725 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Ambah

Stayed 1 night in Jan 2025

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is very convenient in town. The reception and service staff are lovely. Views are great
Stayed 6 nights in Jan 2025

10/10 Excellent

Angellica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Me and my husband had an awesome stay everything was perfect 🙂
Stayed 1 night in Jan 2025

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service
The staff were amazing our room was clean and we had everything we needed However the owner of this hotel is in a prime location and the hotel is in need of a upgrade in all areas,if it wasn’t for there staff i wouldn’t consider this place again
Stayed 4 nights in Jan 2025

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well positioned. Room was huge with an outside balcony that was also very large that overlooked the river. Awesome receptionist and friendly room staff. Only downside was extremely noisy neighbours and constant banging, maybe doors being slammed. Overall happy enough with our 2 night stay.
Stayed 2 nights in Jan 2025

6/10 Okay

Graham

Liked: Property conditions & facilities, room comfort

The unfortunate hotel

Check in was not the best. No staff available. Phone to ring for service but went to message bank. Confusion over where to park car. Lift out of order. Restaurant closed for renovations. Most television currently unavailable. Kettle and tea bags available plus used coffee sachets containing no coffee. Some light bulbs not working. Toilet had brown ring under rim as if not cleaned properly for some time. Shower over bath felt unsafe climbing in and out of as there was nothing available for support. Apart from that the room was spacious, the bed was comfortable and a great view of the river. Unfortunately was the word used several times by reception. Some people management and housekeeping skills would enhance this hotel.
Stayed 1 night in Jan 2025

6/10 Okay

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Right in the centre of Gisbourne, so Good for all amenities.
Stayed 1 night in Jan 2025

8/10 Good

sue

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The building is a bit of a maze - having to be dropped off at the front of the building to book in (no parking available), then drive around the building, to the back, with a card to allow access to the parking area - up a steep ramp (we had a 4x4, so height was a concern.) After parking, we found our room & immediately saw the bedcover was full of old stains - also a small tear in the bedsheet & the pillows had no cover, so a stain that was on the actual pillow was visible through the pillowslip! Fortunately we took our own pillows. Upon using the shower (which was over the bath with a glass screen on the side) found it leaked quite badly on the edge attached to the wall. When the room light was switched on, visible hand marks were on the wall art - Lightbulb was dead above the refrigerator area. The carpet looked quite shabby with stains & marks. Overall we were disappointed as the location was good, being near eateries and the view from the room was also nice, looking out over the river. It was also quiet, despite the fact it appeared to be quite full - (from the number of vehicles in the parking area.)
Stayed 1 night in Jan 2025

4/10 Poor

Corrie

Disliked: Property conditions & facilities
Not a good bathroom for elderly people not even a rubber bathmath in the shower bath
Stayed 2 nights in Jan 2025

8/10 Good

Paula

Liked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Hohi

Stayed 1 night in Dec 2024

8/10 Good

Jannie

Traveled with partner
Liked: Cleanliness, staff & service
Loved the river view but didnt like that there was no toaster (husband needs food with morning medication) or that there wasn't a sink
Stayed 2 nights in Jan 2025

8/10 Good

Malia

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

G P

Disliked: Property conditions & facilities, room comfort
Disappointing stay In town for work No hot water 3 out of 4 mornings Hotel very tired compared to last stay a few years back
Stayed 4 nights in Jan 2025

8/10 Good

Cherie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. Convenient parking. Needs signs on walls to direct to rooms. A large place and easy to get lost.
Stayed 1 night in Jan 2025

10/10 Excellent

Kenzie

Stayed 1 night in Dec 2024

10/10 Excellent

Pou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved it - staff was amazing and accomodating for an early check in 10/10
Stayed 2 nights in Dec 2024

2/10 Terrible

Mariel

Stayed 1 night in Dec 2024

4/10 Poor

kirsty

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival shown to a grubby room, trimmed hair still in bathroom, deck sticky and dirty from spilled drinks. Bathroom got cleaned, after we checked in,however deck didn't. Noisy as by intersection and lots of flashing Christmas lights, No microwave. A coffee plunger, no coffee or milk, took a day to get it. Not our first stay here & things have only got worse each time. I would say the last time staying here, my guest has booked in elsewhere for there next 3 days in Gisborne. Parking & central location the only positives we could find this visit
Stayed 3 nights in Jan 2025

2/10 Terrible

Claude

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs an urgent refurbishment. It is rundown, very dirty and the decor very dated. They do not even offer Breakfast. I will not recommend this hotel, nor would I stay there ever again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Beautiful big room. Feedback 1. Took ages for shower to warm up and 2. No signal for the T.V. No phone in room to ring reception for help. Little things though which didn't take away much from overall experience. Highly recommend. Big shout out to Brooke the receptionist. Very friendly, courteous and professional.
Stayed 1 night in Jan 2025

6/10 Okay

Chris

Traveled with partner
Disliked: Staff & service
You know you're on the coast when the receptionist is at the counter with a singlet on. No restaurant. Carpet old and dirty. Walk miles to your room
Stayed 2 nights in Dec 2024

4/10 Poor

Niranjan

Traveled with family
Liked: Staff & service
Not well managed
Stayed 3 nights in Dec 2024

8/10 Good

Hitesh, Auckland

Traveled with partner
Liked: Cleanliness, amenities
Everything is so handy @ doorstep
Stayed 2 nights in Nov 2024

8/10 Good

Hazel

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024