*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
In addition to a full-service spa, Lake Kivu Serena Hotel features an outdoor pool and a fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.
Business-related amenities at this 4-star property consist of a 24-hour business center and meeting rooms. This beach hotel also offers a terrace, gift shops/newsstands, and a garden. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.
Lake Kivu Serena Hotel has designated areas for smoking.
- Number of outdoor pools - 1
- Fitness facilities
- Number of bars/lounges - 1
- Number of poolside bars - 1
- Full-service spa
- 24-hour front desk
- Conference space
- Porter/bellhop
- Express check-out
- Meeting rooms
- Free self parking
- Free WiFi
- Babysitting or childcare (surcharge)
- Safe-deposit box at front desk
- Terrace
- Luggage storage
- Airport transportation - drop-off (surcharge)
- Number of restaurants - 1
- 24-hour business center
- Concierge services
- Gift shops or newsstand
- Designated smoking areas
- Banquet hall
- Laundry facilities
- Total number of rooms - 30
- Number of floors - 2
- Number of buildings/towers - 1
- Airport transportation (surcharge)
- Garden
Family Friendly Amenities
- Family property
- Number of outdoor pools - 1
- Free WiFi
- Laundry facilities
- Babysitting or childcare (surcharge)
- Free cribs/infant beds
Room Amenities
Lake Kivu Serena Hotel offers 30 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers and hair dryers. This Gisenyi hotel provides complimentary wireless Internet access.
- Air conditioning
- Television
- Phone
- Private bathroom
- Hair dryer
- In-room safe
- Room service (24 hours)
- Free bottled water
- Premium TV channels
- Wireless internet access
- Satellite TV service
- Flat-panel TV
- Free WiFi
- LCD TV
- TV size: 32
- Bathtub or shower
- Free cribs/infant beds
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
Parking
Free self parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Ziwani Cafe - This café serves light fare only.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hotel Policies
Payment types
Fees
Optional extras
- Airport shuttle fee: USD 120 per person (one-way)
- Airport shuttle fee per child: USD 60 (from 4 to 12 years old)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, Barclaycard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.
UnionPay
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Debit cards not accepted
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No elevators
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Service animals not allowed
Individually-wrapped food options are not available
Children and extra beds
- Children are welcome.
- Free cribs (infant beds)!
Pet Policy
- No pets or service animals allowed
We should mention
No pets and no service animals are allowed at this property.
Hotel Names
- Kivu Serena
- Kivu Serena Hotel
- Lake Kivu Hotel
- Lake Kivu Serena
- Lake Kivu Serena Gisenyi
- Lake Kivu Serena Hotel
- Lake Kivu Serena Hotel Gisenyi
- Serena Hotel Kivu
- Serena Hotel Lake Kivu
- Serena Kivu
- Lake Kivu Serena Hotel Hotel
- Lake Kivu Serena Hotel Gisenyi
- Lake Kivu Serena Hotel Hotel Gisenyi
Hotel Reviews
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