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Gloucester Robinswood Hotel, BW Signature Collection

4.0 star property

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Photo gallery for Gloucester Robinswood Hotel, BW Signature Collection

Indoor pool, sun loungers
Sauna, steam room, body treatments, hot stone massages, Swedish massages
Breakfast, lunch and dinner served
Exterior
Meeting facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Room service
  • Pool
  • Parking available
$61
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
Marlstone Close, Robinswood Hill, Gloucester, England, GL4 6EA
  • Gloucester Quays
    ‪5 min drive‬
  • Gloucester Docks
    ‪7 min drive‬
  • Gloucester Cathedral
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Standard Room, 2 Twin Beds, Non Smoking

8.6 out of 10
Excellent
(8 reviews)
  • 238 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(23 reviews)
  • 230 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Executive Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 238 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Standard Room, 1 Twin Bed, Non Smoking

  • 238 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

In-room safe, desk, laptop workspace, soundproofing

Family Room, Multiple Beds, Non Smoking

7.0 out of 10
Good
(7 reviews)
  • 265 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking (with 2 double sofa beds)

Suite, 1 Double Bed, Non Smoking (with 2 double sofa beds) | In-room safe, desk, laptop workspace, soundproofing

Suite, 1 Double Bed, Non Smoking (with 2 double sofa beds)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed

Standard Double Room

  • Sleeps 2

Standard Family Room

  • Sleeps 3

Standard Twin Room

  • Sleeps 2

Executive Double Room

  • Sleeps 2

Standard Single Room

  • Sleeps 1

Suite

  • Sleeps 2

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About this property

Gloucester Robinswood Hotel, BW Signature Collection

4-star Gloucester hotel with restaurant
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge, and a sauna are onsite.
Gloucester Robinswood Hotel, BW Signature Collection offers 95 accommodations with safes and hair dryers. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna and a steam room. The spa is open daily.
In addition to a full-service spa, Gloucester Robinswood Hotel, BW Signature Collection features an indoor pool and a 24-hour health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a children's pool, a sauna, and spa services. Onsite parking is available (surcharge).

Gloucester Robinswood Hotel, BW Signature Collection is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Brasserie Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Wine Bar - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 5 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 9:30 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Restaurant
  • Wine Bar

Things to do

  • 18-hole adjacent golf course
  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Racquetball/squash
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 15.00 per person
  • Self parking fee: GBP 5 per day
  • Pet fee: GBP 30.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gloucester Hallmark
Gloucester Hallmark Hotel
Hallmark Gloucester
Hallmark Gloucester Hotel
Hallmark Hotel Gloucester
Hotel Hallmark Gloucester
Hallmark Hotel Gloucester
Gloucester BW Signature Collection
Gloucester Robinswood Hotel, BW Signature Collection Hotel
Gloucester Robinswood Hotel, BW Signature Collection Gloucester

Gloucester Robinswood Hotel, BW Signature Collection Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 293 out of 1005 reviews
Rating 8 - Good. 381 out of 1005 reviews
Rating 6 - Okay. 181 out of 1005 reviews
Rating 4 - Poor. 102 out of 1005 reviews
Rating 2 - Terrible. 48 out of 1005 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Chi Kit

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, no air conditioner, no slippers, not enough towels, insufficent supply of necessity in toilet, closing time of pool and sauna, etc is poor
Stayed 1 night in May 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, room comfort
Very comfortable. Good breakfast. Lovely pool. Disappointing that guests have to pay for parking though.
Stayed 2 nights in May 2025

4/10 Poor

Stephen

Disliked: Staff & service, property conditions & facilities
Scruffy. Parking was described as free but cost £5 Just very low quality
Stayed 1 night in May 2025

6/10 Okay

Justine

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Oliver

Stayed 1 night in Apr 2025

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly annoyed at the parking fee.
Stayed 1 night in May 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Lawrence

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 2 nights in May 2025

10/10 Excellent

Karen

Three night break

Excellent stay as always. Food was delicious and the staff were excellent very accommodating and always polite. Definitely use again.
Stayed 3 nights in Apr 2025

8/10 Good

Daryl

Stayed 3 nights in Apr 2025

2/10 Terrible

Jwamer

Business traveler
Disliked: Staff & service, property conditions & facilities

Very disappointed in their customer service

I was booked out to another hotel of lesser standard without being informed until I have arrived. Very disorganised and rude staff. This hotel made my two days stay in Gloucester a proper nightmare
Stayed 2 nights in May 2025

4/10 Poor

Clare

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a school/sports group staying that allowed kids (under 13s) to be running round corridors til late at night. The hotel staff ciuld have asked accompanying adults to supervise better. The hotel was really creaky and noisy in general. It needs updating and better soundproofing. One of the pillows in our room was mouldy or stained with mould. The tap in the shower just about turned to enable the water to be switched on to operate. Really could be better in general
Stayed 1 night in May 2025

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent and welcoming, with super Spa.

This was a lovely hotel, with helpful and welcoming staff. We arrived a little late as the satnav ran out of charge, and the hotel was not well signposted, even though we stopped twice for directions. It was about 2040 when we arrived and restaurant service stopped at 2100, but reception rang through to say we were on our way and we enjoyed an excellent meal, most welcome after another 4 hour drive south down the M6 and M5 in heavy traffic. Room was reasonably spacious and adequate, lighting, TV, coffee etc, but best of all was the pool... best sized one I have seen in hotels, lovely steam room, sauna, and a jacuzzi over a bridge, giving extra round swim route. Staff in the spa very helpful. This hotel is not too far away from our home, less than 2 hours, and we will certainly go back there, using it as a base to explore the Cotswolds and the lovely towns nearby. The contrast to the one we stayed in going north, for about the same price, was really marked.
Stayed 1 night in Apr 2025

10/10 Excellent

D

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious room
Stayed 1 night in Apr 2025

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming area was very good, clean and staff approachable. The evening meal was another matter. I am diagnosed coeliac and when l told them one waitress thought gluten free and coeliac were two different intolerances. When the manager was told , he bought me pages and pages of listings for me to check whether what l was ordering was g/f. Not very helpful! However breakfast was more understanding, knowledgeable and helpful. One person in every 100 according to the BBC this very morning are coeliac and small cafes and larger chains are now all geared up with g/f listed on menus, it’s about time Best Western got up to date with gluten free as well or someone could be very ill with the restaurant staff lack of knowledge about intolerances.
Stayed 1 night in Apr 2025

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic and friendly, pool was great, perfect long weekend location for our 6 and 11 year olds and ourselves.
Stayed 3 nights in Apr 2025

8/10 Good

Gordon

Stayed 1 night in Apr 2025

8/10 Good

Timothy

Stayed 1 night in Apr 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in Apr 2025

4/10 Poor

Graham

Disliked: Room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

Fantastic hotel and excellent customer service from all staff members. I instantly felt welcome, Check-In/Check-Out process ran very smoothly, and issues I did incur were dealt with by management and rectified.
Stayed 3 nights in Mar 2025