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Going am Wilden Kaiser Vacation Packages

Check in was fast and room was clean. Sink soap dispenser not working in the bathroom and there was no shampoo in the shower, only shower gel. No other amenities available in the room. The breakfast area was crowded, not enough staff to clean the tables and the buffet ran out of many food items, 1hour before end of breakfast. My room key was deactivated 15 minutes before check out, while my luggage was still in the room. The front desk was unsure what to do and had to call a manager to reactivate my room key. Although well located on the edge of the pedestrian area, not sure I would go back.

A wonderful hotel and everything in it is great—the location, cleanliness, and free parking are all excellent. However, the only downside is that no one came to clean the rooms during my 3-night stay, even though I had the cleaning sign hanging on the door.

Great position and amenities

Hotel reception staff made it slightly complicated and unwelcoming experience. Staff did try to help but made me feel that as i have booked with Expedia hence they can not help us and suggested to book directly with hotel. Location is okay not brilliant. This hotel can do a lot better if customers relationship is kept on focus. Some staff members were very helpful. Breakfast and restaurant staff was amazing Spa facilities were great. Location of this hotel is okay.