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Crowne Plaza Surfers Paradise by IHG

4.5 star property

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Photo gallery for Crowne Plaza Surfers Paradise by IHG

Junior Suite, 1 King Bed, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace
Exterior
Exterior
Suite, Ocean View (Penthouse) | Water view
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Housekeeping

Explore the area

Map
2807 Gold Coast Highway, Surfers Paradise, QLD, 4217
  • Gold Coast Convention and Exhibition Centre
    ‪17 min walk‬
  • The Star Gold Coast
    ‪2 min drive‬
  • Cavill Avenue
    ‪3 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪23 min drive‬

Room options

View all photos for Room, 2 Double Beds, Balcony

Water view

Room, 2 Double Beds, Balcony

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Ocean View

  • 498 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 498 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

1 bedroom, in-room safe, desk, laptop workspace

Premium Room

  • 356 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Ocean View (High Floor)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (High Floor)

  • 355 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (Penthouse)

Suite, Ocean View (Penthouse) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, Ocean View (Penthouse)

  • 1281 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Ocean View

  • 925 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible

  • 356 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Room

  • 355 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Ocean View

  • 498 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Ocean View

  • 569 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View | 1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Ocean View

  • 356 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Pool View

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Pool View

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

  • 569 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Ocean View (Top Floor)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Ocean View (Top Floor)

  • 355 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Low Floor)

Suite, 1 Bedroom (Low Floor) | Room amenity

Suite, 1 Bedroom (Low Floor)

  • 925 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

  • 569 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (Low Floor)

Standard Room, 2 Double Beds (Low Floor) | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Low Floor)

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Ocean View

  • 356 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Crowne Plaza Surfers Paradise by IHG

4.5-star hotel in Surfers Paradise
Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness center, a snack bar/deli, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Crowne Plaza Surfers Paradise by IHG offers 269 accommodations with espresso makers and safes. Rooms open to furnished balconies. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Crowne Plaza Surfers Paradise by IHG provides an outdoor tennis court, a hot tub, and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wired and wireless Internet access is complimentary.

This luxury hotel also offers a terrace, a vending machine, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Crowne Plaza Surfers Paradise by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Relish Restaurant - Overlooking the pool, this bar serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Filipino, Finnish, French, Hindi, Macedonian, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (AUD 20 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 39 for adults and AUD 19.50 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Relish Restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 26 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
  • Self parking fee: AUD 20 per day (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Surfers Paradise
Crowne Plaza Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Crowne Plaza Surfers Paradise Hotel

Crowne Plaza Surfers Paradise by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 618 out of 1056 reviews
Rating 8 - Good. 261 out of 1056 reviews
Rating 6 - Okay. 99 out of 1056 reviews
Rating 4 - Poor. 38 out of 1056 reviews
Rating 2 - Terrible. 40 out of 1056 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey

Traveled with partner
5 star Hotel, convenient to everything and staff were great!
Stayed 1 night in Feb 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Laura

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little overnight. Right on the tram line. Pool was lovely and shallow (and I do not do cold pools!!) Will book again.
Stayed 1 night in Mar 2025

10/10 Excellent

Cathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location and convenience.

Comfortable hotel with a convenient location. Would stay again.
Stayed 1 night in Feb 2025

8/10 Good

Juanita

Traveled with family
Stayed 1 night in Feb 2025

10/10 Excellent

Sarina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service, convenient, has everything you could need and a close walk to lots of options…… transport, beach, food etc.
Stayed 1 night in Feb 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and the pool was beautiful. Room service menu was so affordable. Will definitely stay here again
Stayed 2 nights in Feb 2025

10/10 Excellent

Beth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Arya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got everything i booked the room for. Amazing ocean views!
Stayed 1 night in Feb 2025

10/10 Excellent

Doriana

Stayed 5 nights in Feb 2025

8/10 Good

Ulrich

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Reception staff were very helpful and friendly. The air conditioning wasn't cool enough (I usually find it too cold). The bed wasn't comfortable and the springs were noisy. The person on the grill at breakfast was not friendly, was absent for quite some time and there was a lineup for fried eggs. Overall it was a good stay and the negatives didn't bother us.
Stayed 1 night in Feb 2025

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay in corner room 1601. Facilities great and a short walk to the most amazing beach. The only downside being the buffet breakfast could have been warmer. Other than that, perfect hotel in a perfect location near to a tram station. Would definitely stay again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Manisha

Liked: Cleanliness, staff & service, property conditions & facilities
I recently had the pleasure of staying at this hotel, and I must say, it was an exceptional experience. Kunal, the duty manager, stood out with his outstanding customer service skills. He was attentive, approachable, and made sure all our needs were met with a smile.The guy check us in was very nice. The staff at both the restaurant and bar were equally impressive. They were not only friendly but also welcoming, creating a warm and inviting atmosphere that enhanced our stay. We truly enjoyed our time here and will definitely be returning on our next visit. Highly recommended!
Stayed 3 nights in Feb 2025

10/10 Excellent

Sinem

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed in both the standard ocean view and premium ocean view rooms, and both were excellent in terms of cleanliness and comfort. The staff were incredibly helpful, friendly, and prompt, making our stay even more enjoyable. Highly recommend!
Stayed 7 nights in Feb 2025

10/10 Excellent

MELIKE

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here for 7 days. Staff were very attentive to all our requests. This hotel is very reasonably priced and located in a good spot in Surfers Paradise
Stayed 7 nights in Feb 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities! Lovely spacious room.
Stayed 1 night in Feb 2025

4/10 Poor

Renee

Liked: Staff & service
We arrived at 4:30 and couldn’t check in apparently system was down. That was ok you can’t help a computer outage, finally checked in at 5:45. Went for dinner which by the way was very nice but a little expensive at $125 a head. After dinner went to turn in for the night and couldn’t sleep, very noisy. When finally did get to sleep the rooms are not sound proof and the man next door woke us at 4;30am vomiting and the ppl above us very heavy footed, kept hearing a real loud ticking noise, aircon turning on and off was very loud that’s all we could hear, Was not the peaceful experience I had hoped it to be.
Stayed 1 night in Feb 2025

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious, best I’ve stayed at
Stayed 1 night in Feb 2025

10/10 Excellent

Steven, Springfield Lakes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top location. Close to the entertainment centre and casino and a short walk to the beach. Room was clean and very spacious, bathroom included. Great ocean and hinterland views. Buffet breakfast awesome. Pool, spa and surrounding lounging area very good.
Stayed 1 night in Feb 2025

10/10 Excellent

Carly

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The tap in bathroom was leaking a little bit and was a little noisy when trying to sleep . But other than that a really lovely experience. Ariell from reception was so friendly and welcoming . She made checking in so pleasant and easy . A
Stayed 1 night in Feb 2025

10/10 Excellent

Michaela

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great janine from reception was so friendly and helpful
Stayed 2 nights in Jan 2025

10/10 Excellent

MELISSA, HAUBSTADT

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Stayed 2 nights in Jan 2025

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
It was great friendly helpful staff. We did have water coming through the ceiling one night which almost caused a fall as the floor was wet. We told reception but was never told the outcome which was disappointing.
Stayed 7 nights in Jan 2025

10/10 Excellent

eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made this hotel stay very enjoyable. I will definitely come back again.
Stayed 1 night in Apr 2024