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Crowne Plaza Surfers Paradise by IHG

4.5 star property

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Photo gallery for Crowne Plaza Surfers Paradise by IHG

Junior Suite, 1 King Bed, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board
Reception
Point of interest
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Housekeeping
  • Breakfast available
  • Bar
  • Pool
  • Parking available

Explore the area

Map
2807 Gold Coast Highway, Surfers Paradise, QLD, 4217
  • Broadbeach Beach
    ‪6 min walk‬
  • Broadbeach Bowls Club
    ‪7 min walk‬
  • Gold Coast Convention and Exhibition Centre
    ‪16 min walk‬
  • Surfers Paradise, QLD (SFP)
    ‪9 min drive‬

Room options

View all photos for Room, 2 Double Beds, Balcony

Water view

Room, 2 Double Beds, Balcony

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Ocean View

  • 498 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • 498 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room

  • 356 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Ocean View (High Floor)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Ocean View (High Floor)

  • 355 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Suite, Ocean View

  • 1281 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom, Ocean View

  • 925 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Accessible

  • 356 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

  • 355 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed, Ocean View

  • 498 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed, Ocean View

  • 569 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View | In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Ocean View

  • 356 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Pool View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Pool View

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

  • 569 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Ocean View (Top Floor)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Ocean View (Top Floor)

  • 355 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Low Floor)

Suite, 1 Bedroom (Low Floor) | Room amenity

Suite, 1 Bedroom (Low Floor)

  • 925 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

  • 569 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (Low Floor)

Standard Room, 2 Double Beds (Low Floor) | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds (Low Floor)

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

  • 356 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

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voco Gold Coast by IHG

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1007)
The price is $101
per night
$111 total
includes taxes & fees
Mar 18 - Mar 19
voco Gold Coast by IHG

About this property

Crowne Plaza Surfers Paradise by IHG

4.5-star hotel in Surfers Paradise
Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness center, a snack bar/deli, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Crowne Plaza Surfers Paradise by IHG offers 269 accommodations with espresso makers and safes. Rooms open to furnished balconies. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Crowne Plaza Surfers Paradise by IHG provides an outdoor tennis court, a hot tub, and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wired and wireless Internet access is complimentary.

This luxury hotel also offers a terrace, a vending machine, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Crowne Plaza Surfers Paradise by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Relish Restaurant - Overlooking the pool, this bar serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Filipino, Finnish, French, Hindi, Macedonian, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (AUD 20 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 39 for adults and AUD 19.50 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Relish Restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Spa tub
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 26 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
  • Self parking fee: AUD 20 per day (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Surfers Paradise
Crowne Plaza Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Crowne Plaza Surfers Paradise Hotel

Crowne Plaza Surfers Paradise by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1025 reviews
Rating 8 - Good. 254 out of 1025 reviews
Rating 6 - Okay. 96 out of 1025 reviews
Rating 4 - Poor. 37 out of 1025 reviews
Rating 2 - Terrible. 39 out of 1025 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amal

Stayed 3 nights in Nov 2024

10/10 Excellent

Ravish

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay,
Stayed 2 nights in Nov 2024

10/10 Excellent

Jill

Traveled with group
Liked: Amenities, property conditions & facilities
Friendly staff, well equipped and very clean. Love the pool!
Stayed 1 night in Dec 2024

10/10 Excellent

Brendan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel with very friendly and accommodating staff.
Stayed 2 nights in Nov 2024

8/10 Good

Michelle

Liked: Cleanliness
Disliked: Staff & service
More staff required to work in little coffee shop as wait for service was too long
Stayed 1 night in Nov 2024

10/10 Excellent

Soroush

Nice hotel
Stayed 14 nights in Nov 2024

6/10 Okay

Andrew

Traveled with family
Liked: Property conditions & facilities, room comfort
It’s a great place to stay. Just circumstances didn’t go our way. Rainy weekend so it was a shame the spa was out of order. The room wifi was flaky. There wasn’t enough staff on at breakfast time so buffet was frequently out of food and utensils. All first world problems. Just calling them out as it’s the little things you want a hotel to get right to make it a great stay and worthy of its 4 star rating.
Stayed 1 night in Nov 2024

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Peter

Stayed 4 nights in Nov 2024

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was excellent.
Stayed 1 night in Nov 2024

2/10 Terrible

Carol

Nothing
Stayed 1 night in Nov 2024

10/10 Excellent

Sheila, Fredericton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Nov 2024

6/10 Okay

Nick

Business traveler, Traveled with family
Liked: Staff & service
It seems cleanliness and maintenance is not a high priority. For a property this expensive one would assume to have a higher quality stay. The aircon in our room quit working every night in the middle of the night which made very hot and miserable sleep. It was visible that other things weren’t kept up with either. The upside, the staff is very friendly and helpful. It’s still a decent place to stay, but not worth the $$$$.
Stayed 1 night in Nov 2024

10/10 Excellent

Milarose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff efficiency set this hotel apart. Erika at the reception has welcomed us so warmly and made our stay 5-star. Highly recommended
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Nov 2024

6/10 Okay

Wenting

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience with you guys was so easy, and the customer service and attention to detail was second to none. I will be back, and i will definitely be recommending you to everybody. Thank you for an amazing birthday weekend
Stayed 1 night in Nov 2024

8/10 Good

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
For the cost, I wasn’t that impressed. Would stay elsewhere
Stayed 2 nights in Oct 2024

2/10 Terrible

Brian

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As soon as we saw the horrible Standard room we were offered and the mould in the shower we complained. We were taken to see an upgraded room that was dearer which was supposed to have been refurbished as it had been used by people who had Covid but the bathroom had not been touched and again there was mould in the shower. The Manager agreed that we did not have to stay and that our money would be refundid, which it was thank you.
Stayed 3 nights in Nov 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Mark

Stayed 1 night in Nov 2024

10/10 Excellent

Ruffeale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful
Stayed 1 night in Nov 2024

10/10 Excellent

Nathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right out the front is light rail public transport.
Stayed 1 night in Nov 2024

10/10 Excellent

Nair Vivek, tarneit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property in terms of service , cleanliness and connectivity to surfers paradise due to the tram stop near by. The staff is very friendly and supportive. Highly recommeded.
Stayed 4 nights in Nov 2024

8/10 Good

john

Traveled with partner
Liked: Cleanliness
Cannot complain about the rooms, large bathrooms, TV’s and balcony's. Buffet Breakfast we had to wait for 10 minutes as they were running late. Maybe short staffed? One staff member was straightening pool furniture when they should had been helping with breakfast set up. The buffet hot food is pretty basic and bland. Scrambled eggs and sausages were less than ‘truck stop’ quality but the cereal options and fruit salad was varied and fresh. We experienced a wait of 15 minutes to contact room service for in room dining due to ‘lack of staff’ which was very inconvenient and disappointing, more staff please as that is why we stay here for customer service. We even tried ringing the external number but no one answered at reception, the bar, restaurant or room service. Sadly after 3 times staying here, it will be our last as customer service and attention to detail doesn’t equal our expectation when a good view can be found in many other accommodations.
Stayed 2 nights in Nov 2024