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Crystal Bay on the Broadwater

3.5 star property

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February 2025

Photo gallery for Crystal Bay on the Broadwater

Balcony
Family Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV
Apartment, 3 Bedrooms | Beach/ocean view
Outdoor pool, sun loungers
Apartment, 3 Bedrooms | Individually decorated, individually furnished, blackout drapes

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot Tub
  • Gym
  • Washer
  • Barbecue grill
  • Kitchen

Explore the area

Map
182 Marine Parade, Labrador, QLD, 4215
  • Broadwater Parklands
    14 min walk
  • Fu Kang GC Chinese Restaurant
    3 min walk
  • Cypress Avenue Station
    9 min drive
  • Southport, QLD (SHQ-Gold Coast Heliport)
    6 min drive

Room options

View all photos for Family Apartment, 1 Bedroom

Family Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV

Family Apartment, 1 Bedroom

  • 775 sq ft
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Apartment, 3 Bedrooms

Deluxe Apartment, 3 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Deluxe Apartment, 3 Bedrooms

  • 1184 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 6
  • 3 Queen Beds

View all photos for Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View | Living area | 32-inch LCD TV with cable channels, TV

Apartment, 2 Bedrooms, Garden View

  • 775 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Traditional Apartment, 1 Bedroom

Traditional Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV

Traditional Apartment, 1 Bedroom

  • 775 sq ft
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Executive Apartment, 2 Bedrooms

  • 1184 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for 1 Bedroom Deluxe Apartment

1 Bedroom Deluxe Apartment | Living area | 32-inch LCD TV with cable channels, TV

1 Bedroom Deluxe Apartment

  • 990 sq ft
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Economy Apartment, 1 Bedroom

Economy Apartment, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV

Economy Apartment, 1 Bedroom

  • 775 sq ft
  • 1 bedroom
  • 1 bathroom
  • Water view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Apartment, 2 Bedrooms

Family Apartment, 2 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Family Apartment, 2 Bedrooms

  • 775 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Two Bedroom Apartment With Two Bathrooms

Deluxe Two Bedroom Apartment With Two Bathrooms | Individually decorated, individually furnished, blackout drapes

Deluxe Two Bedroom Apartment With Two Bathrooms

  • 1184 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Standard Two Bedroom Apartment

Standard Two Bedroom Apartment | Private kitchen | Full-size fridge, microwave, oven, stovetop

Standard Two Bedroom Apartment

  • 775 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Water view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Garden View

Apartment, 1 Bedroom, Garden View | Living room | 32-inch LCD TV with cable channels, TV

Apartment, 1 Bedroom, Garden View

  • 775 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine | Living area | 32-inch LCD TV with cable channels, TV

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

  • 2939 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area | 32-inch LCD TV with cable channels, TV

Apartment, 3 Bedrooms

  • 1173 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Water view
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for Deluxe Three Bedroom Apartment

Individually decorated, individually furnished, blackout drapes

Deluxe Three Bedroom Apartment

  • Sleeps 6
  • 3 Queen Beds

View all photos for One Bedroom Apartment

Individually decorated, individually furnished, blackout drapes

One Bedroom Apartment

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe 1-bed Room

Individually decorated, individually furnished, blackout drapes

Deluxe 1-bed Room

  • Sleeps 2
  • 1 Queen Bed and 1 Double Bed

View all photos for Three Bedroom Apartment

Individually decorated, individually furnished, blackout drapes

Three Bedroom Apartment

  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Two Bedroom Apartment

Individually decorated, individually furnished, blackout drapes

Standard Two Bedroom Apartment

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for 1+1 Bedroom Apartment

Individually decorated, individually furnished, blackout drapes

1+1 Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Two Bedroom Apartment

Individually decorated, individually furnished, blackout drapes

Two Bedroom Apartment

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Penthouse

Individually decorated, individually furnished, blackout drapes

Penthouse

  • Sleeps 7
  • 2 Twin Beds, 1 King Bed and 1 Queen Bed

View all photos for Deluxe Two Bedroom Apartment

Individually decorated, individually furnished, blackout drapes

Deluxe Two Bedroom Apartment

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard 1+1 Bedroom Apartment

Individually decorated, individually furnished, blackout drapes

Standard 1+1 Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Executive Two Bedroom Apartment

Individually decorated, individually furnished, blackout drapes

Executive Two Bedroom Apartment

  • Sleeps 5
  • 2 Twin Beds and 1 Queen Bed

Family One-Bedroom Apartment

  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

One-Bedroom Apartment With Garden View

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Outdoor pool

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Pool
Parking included
Free WiFi
Air conditioning
2.7 out of 5, (447)
The price is $118
per night
$130 total
includes taxes & fees
Jan 16 - Jan 17
Broadwater Keys

About this property

Crystal Bay on the Broadwater

3.5-star aparthotel in Labrador
This smoke-free aparthotel features an outdoor pool, a fitness center, and a sauna. Free WiFi in public areas and free self parking are also provided. Other amenities include a spa tub, laundry facilities, and free newspapers. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, an LCD TV comes with cable channels, and guests can also appreciate conveniences like a washer/dryer and a coffee/tea maker. Weekly housekeeping is available.
Crystal Bay on the Broadwater offers 52 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

This Gold Coast aparthotel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 13 years old are not allowed in the swimming pool or spa tub without adult supervision.

In addition to an outdoor pool, Crystal Bay on the Broadwater provides a spa tub, a sauna, and a fitness center. Public areas are equipped with complimentary wireless Internet access. This Gold Coast aparthotel also offers barbecue grills, a vending machine, and tour/ticket assistance. Onsite secured self parking is complimentary.

Crystal Bay on the Broadwater is a smoke-free property.

Languages

English

Property amenities

Beach

  • Sandy beach nearby

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Sauna
  • Spa tub
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Car rental
  • Free secured self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 30 per night

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Free newspapers in lobby
  • Guidebooks
  • Housekeeping (weekly)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Phone
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Near the boardwalk/promenade

Things to do

  • Gym
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 14 floors
  • 52 units
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (8:30 AM - 12:30 PM)
Front desk staff will greet guests on arrival
Check-in hours are 8:30 AM - 12:30 PM on Sunday.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 30.0 per night
Cribs (infant beds) are available for AUD 30.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Children under 13 years old are not allowed in the swimming pool or spa tub without adult supervision

Property is also known as

Crystal Bay Broadwater Apartment Labrador
Crystal Bay Broadwater Labrador
Crystal Bay Broadwater Apartment
Crystal Broadwater Labrador
Crystal Bay on the Broadwater Labrador
Crystal Bay on the Broadwater Aparthotel
Crystal Bay on the Broadwater Aparthotel Labrador

Crystal Bay on the Broadwater Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 406 out of 783 reviews" "
Rating 8 - Good. 294 out of 783 reviews" "
Rating 6 - Okay. 58 out of 783 reviews" "
Rating 4 - Poor. 17 out of 783 reviews" "
Rating 2 - Terrible. 8 out of 783 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michaela

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very clean, lovely views and friendly staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, amenities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, room comfort
Out of the hustle and bustle of surfers paradise great for families beautiful view of the broadwater rooms are comfortable with everything you need staff are great we really enjoyed our stay
Stayed 3 nights in Sep 2024

10/10 Excellent

Colin

Business traveler
Liked: Cleanliness, amenities, room comfort
Stayed here for business, great spot will definitely stay here again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A lovely family holiday spot. We look forward to returning.
Stayed 3 nights in Sep 2024

10/10 Excellent

Zoe

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Lynell

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
FRIENDLESS ON ARRIVAL SECURITY BEDROOM OVERLOOKING BROADWATER VERY COMFORTABLE UNIT
Stayed 2 nights in Sep 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service and pet friendly
Stayed 5 nights in Aug 2024

6/10 Okay

Joanne

Traveled with partner
Only complaint / suggestion is the trim on the bottom of the shower door needs replacing . It was filthy and mouldy . Bunnings sells it by the metre . Easy to cut to size and replace . The moths were a concern too !
Stayed 5 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean unit with comfortable beds, great location with excellent pool/table tennis. Friendly staff. Great food options near by.
Stayed 3 nights in Aug 2024

10/10 Excellent

Amanda

Liked: Room comfort
Majestic .
Ladies at reception are super approachable . This hotel has a luggage trolley for use which is salubrious when travelling with the family . recommend this property .
Stayed 1 night in Jul 2024

10/10 Excellent

Ray

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Pauline

Great views plenty of space great for families
Stayed 1 night in Jul 2024

10/10 Excellent

YIU CHI PAUL

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We recently stayed at Crystal Bay Resort for 5 nights as a family of four (with two children aged 8 and 12) and had an absolutely wonderful experience. The communication and service were excellent from the moment we booked until we checked out. Our apartment on level 8 had a beautiful view facing the water, which we enjoyed every day. The self-contained apartment was functional and had everything we needed for a comfortable stay. One of the highlights for us was the convenient location. With a bus stop right next to the property, we had easy access to Sea World and downtown Gold Coast, making our decision to not hire a car an excellent one. The frequent and easy public transportation saved us the hassle of driving and parking. Our family made full use of the resort’s amenities. The pool, spa, and sauna were fantastic for relaxing, and the kids especially loved playing table tennis. The overall atmosphere was friendly and welcoming, making our stay even more enjoyable. We highly recommend Crystal Bay Resort for families looking for a great place to stay in the Gold Coast!
Stayed 5 nights in Jul 2024

6/10 Okay

Deborah

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Location & views were great. But it was very disappointing as we had the Penthouse apartment & the kitchen needed a thorough clean. The Cooktop & rangehood had food splatter & was covered in grease residue. Food splatter on the walls. There were ant trails on a bench in one of the bedrooms with ants in the bed also socks left behind & food scraps behind a chair in the bedroom from a previous guest. This is the 3rd time we have stayed here in different apartments so I wouldn't spend the extra money on a Penthouse apartment.
Stayed 4 nights in Jul 2024

10/10 Excellent

karen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would go back no worries staff always greeting you with a hello and a chat , the pool man he was so lovely, cant complain really enjoyed
Stayed 4 nights in Jun 2024

6/10 Okay

Matt

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Unfortunately the plates and bowls had food on them, cupboards throughout were dirty. Door handle to bathroom was falling off. The shower head was broken . The cabling to tv trunking was hanging off the wall, holes in wall behind bedroom door. There was also a problem with plumbing pipes banging through out the night/ early morning , i believe its called water hammer. Good view and comfortable bed.
Stayed 6 nights in Jun 2024

8/10 Good

Diane

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Darryl

Business traveler
Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2024

6/10 Okay

Craig

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2024

6/10 Okay

Ed

Liked: Property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Diane

Liked: Cleanliness, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view, the view, the view :) On top of the location Lovely
Stayed 4 nights in May 2024