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Diamond Sands Resort

3.0 star property

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Spa
Exterior detail
Apartment, 3 Bedrooms | Select Comfort beds, individually decorated, individually furnished
BBQ/picnic area
Apartment, 3 Bedrooms | Living room | TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Washer
  • Pool
  • Barbecue grill
  • Parking included
  • Free WiFi

Explore the area

Map
2320 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Nobby Beach
    ‪9 min walk‬
  • Pacific Fair Shopping Centre
    ‪2 min drive‬
  • Pizzey Park Sporting Complex
    ‪3 min drive‬
  • Surfers Paradise, QLD (SFP)
    ‪15 min drive‬

Room options

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Select Comfort beds, individually decorated, individually furnished

Apartment, 3 Bedrooms

  • 1184 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 1 Queen Bed OR 4 Twin Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Select Comfort beds, individually decorated, individually furnished

Apartment, 2 Bedrooms

  • 1076 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Select Comfort beds, individually decorated, individually furnished

Apartment, 1 Bedroom

  • 861 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Diamond Sands Resort

3-star apartment in Mermaid Beach
An outdoor pool, a hot tub, and a computer station are available at this apartment building. Free WiFi in public areas and free self parking are also provided. Additionally, an arcade/game room, tour/ticket assistance, and a garden are onsite. Each apartment provides a kitchen with a refrigerator, a stovetop, a microwave, and a dishwasher. For a bit of entertainment, a TV comes with cable channels, and guests can also appreciate conveniences like a washer/dryer and a coffee/tea maker. Weekly housekeeping is available.
Diamond Sands Resort offers 33 accommodations with washers/dryers and coffee/tea makers. Rooms open to patios. Each accommodation is individually furnished and decorated. Beds feature Select Comfort mattresses. Accommodations at this 3-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include shower/tub combinations and hair dryers. Televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

An outdoor pool and a hot tub are on site.

Children under 13 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Diamond Sands Resort features an outdoor pool and a hot tub. A computer station is located on site and wireless Internet access is complimentary. This family-friendly apartment also offers barbecue grills, an arcade/game room, and tour/ticket assistance. Onsite self parking is complimentary.

Diamond Sands Resort has designated areas for smoking.

Languages

English, Spanish

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool
  • Spa tub

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transportation

  • Height restrictions apply for onsite parking
  • Car rental
  • Free self parking on site

Family friendly

  • Childcare (surcharge)
  • Crib: AUD 6 per night

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Refrigerator
  • Stovetop

Bedrooms

  • Rollaway/extra bed: AUD 26 per night
  • Select Comfort mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Patio

Laundry

  • Washer/dryer

Work spaces

  • Computer station

Climate control

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • Housekeeping (weekly)
  • Iron/ironing board
  • Phone
  • Safe (surcharge)
  • Tour and ticket assistance

Location highlights

  • Near a train station
  • Near the ocean

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Ecotours nearby
  • Golf lessons nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Whale watching nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 3 floors
  • 33 units
  • Built in 1993
  • Garden
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 PM

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 5:30 PM) and Saturday - Saturday (8:00 AM - 3:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 26 per night
Cribs (infant beds) are available for AUD 6 per night

Property payment types

Important information

Optional extras

  • In-room safe fee: AUD 5 per stay
  • Crib (infant bed) fee: AUD 6 per night
  • Rollaway bed fee: AUD 26 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Free WiFi in public areas has a 5-device limit
Parking height restrictions apply
Children under 13 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Diamond Sands Mermaid Beach
Diamond Sands Resort
Diamond Sands Resort Mermaid Beach
Diamond Sands Hotel Mermaid Beach
Diamond Sands Resort Gold Coast/Mermaid Beach, Australia
Diamond Sands
Diamond Sands Resort Apartment
Diamond Sands Resort Mermaid Beach
Diamond Sands Resort Apartment Mermaid Beach

Diamond Sands Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 87 out of 258 reviews
Rating 8 - Good. 108 out of 258 reviews
Rating 6 - Okay. 39 out of 258 reviews
Rating 4 - Poor. 18 out of 258 reviews
Rating 2 - Terrible. 6 out of 258 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved it. everything was there and provided. the pool was excellent - we are definitely coming back
Stayed 1 night in Nov 2021

8/10 Good

Mohammed

Liked: Cleanliness, room comfort
Awesome
A perfect place to stay - comforting and great staff
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The diamond sands resort appears to be lovely. We entered our room & it smelt revolting. My children said it smelt like dogs had been living there. No heating either. I found 2small fan heaters. 1 didn't heat & the other rattled & wobbled around so it was impossible to use. Rather unsafe infact. It was extremely dissapointing. Wouldn't stay again.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Liked: Cleanliness
Helpful staff with friendly communication
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was quiet, convenient and great value for money.
Stayed 2 nights in Apr 2021

10/10 Excellent

Mohammed

Liked: Cleanliness, room comfort
Very accomodating
Very friendly staff, close to cafes and resturants all within a 5-10 min walk. The accommodation was comfortable and very clean. Some interior doors needed maintenance but only subtle. The pool is amazing and the staff are very accomodating
Stayed 1 night in Feb 2021

8/10 Good

Wesley

Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our second family stay at Diamond Sands and we will definately be staying here again for future family holidays. The staff are friendly and helpful. The unit and grounds are clean and inviting. The location is central to our needs with shops and the beach close by. The lagoon pool was a hit with the whole family.
Stayed 2 nights in Dec 2020

6/10 Okay

istvan, brisbane

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Room wasnt real clean and needs pest control done. Dont travel here if you have a 4x4 coz there is no parking for you.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Anne, Ballina

Traveled with family and small children
Liked: Cleanliness, amenities
Clean, quick check in, great pool, quiet even though on GC highway
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great for the kids, apartment was spacious and clean
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi was down so that was a bit annoying because I was relying on it and I had to purchase extra data.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the Pool was very hot like it was heated ??? Other then this our stay was great
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool area suitable for all ages in a nice surrounding.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and well resourced apartment - disappointed no air conditioning upstairs. Initial entry off the road was tricky due to lack of parking to sign in and a gated entry needing a code - this might be awkward during peak hours. Grounds appear to be well maintained and reception staff were friendly. Would have liked to have stayed more than one night in future if there was aircon in the bedrooms.
Stayed 1 night in Dec 2019

10/10 Excellent

Robyn, Brisbane Queensland

Traveled with family and small children
Liked: Cleanliness, amenities
Did not like having to walk up stairs snd the showers in both bsthrooms dripped. There were a fee tills in the dinning area were loose. I liked the location. Recepyion staff were very pleasent and helpful.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Roomy nice pool.poor visitor parking areas not bad overall
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Dec 2019

8/10 Good

JAE HOON

Traveled with family
Liked: Property conditions & facilities
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Very old property unfortunately, but a large two bedroom apartment was quite cheap
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel room was dirty, the beds had sand in them. The fridge had three legs and when we rang to alert them to the fact that the fridge was falling forward and on to us when we opened it, we were told that no one was coming up to fix it. The floor near the front door was floating and the tiles move as you walk on them. The $50 fee that you need to sign off on when you check in that stipulates that you need to remove ALL rubbish and wash and pack up any crockery you use SHOULD be advertised BEFORE you book and pay. The veranda and table outside was dirty. The shower was horrific and hurt when standing underneath it. When we provided this feedback to the management, he responded with "there is nothing that I can do about it".
Stayed 1 night in Oct 2019