2/10 Terrible
JESUS III
Traveled with family
Jan 3, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Contactless check in and out was okay but there was a substance intoxicated guy (about 6ft tall) at past 12 midnight who was screaming on the top of his lungs in the vicinity whilst lying on the floor almost next to our room which were about to open. It was so unsafe that no staff can attend and police was notified multiple times but attended late. We had been awake all night after a late flight and 2hrs drive around Goldcoast including our kid. The call centre was useless for this kinds of emergency and they couldn’t help at all as they’d only say that they will notify the manager on site. We received an sms in the morning from the hotel saying they’re sorry for the inconvenience caused by their intoxicated guest who was locked out from his room the previous night. What would that do for our sleepless and worry overnight?
We were given 1 toilet paper for our 1 week stay and we had to ask for more but was only given 2 more! The room smells like smokes when we arrived and window blinds could not be reeled up and down, this was reported via sms but nothing was done so we had to keep manually opening it when we need to.
The doona was covered by flat sheets and not a doona cover. Small fridge had water leak on the floor when we arrived.
The only good thing for this Inn is the location as it is close to most of the tourist spots but safety is not close to good.
JESUS III
Stayed 6 nights in Dec 2024