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Hope Harbour Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hope Harbour Hotel

Exterior
Exterior
Desk, blackout drapes, iron/ironing board, bed sheets
BBQ/picnic area
2 Beds with Balcony | Desk, blackout drapes, iron/ironing board, bed sheets

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Gym
  • Pool
  • Free WiFi
  • Laundry
  • Parking included

Explore the area

Map
11 John Lund Dr, Hope Island, QLD, 4212
  • Sanctuary Cove Golf and Country Club
    8 min drive
  • Osha Kitchen & Bar
    3 min drive
  • Helensvale Station
    17 min drive
  • Gold Coast, QLD (OOL-Coolangatta)
    53 min drive

Room options

View all photos for 2 Beds with Balcony

2 Beds with Balcony | Desk, blackout drapes, iron/ironing board, bed sheets

2 Beds with Balcony

  • Sleeps 4
  • 2 Queen Beds

View all photos for Marina Harbour View 2 Beds with Balcony

Marina Harbour View 2 Beds with Balcony | Desk, blackout drapes, iron/ironing board, bed sheets

Marina Harbour View 2 Beds with Balcony

  • Harbor view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room 2 Beds

Desk, blackout drapes, iron/ironing board, bed sheets

Standard Room 2 Beds

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Outdoor pool

Broadwater Keys

Pool
Parking included
Free WiFi
Air conditioning
2.7 out of 5, (445)
The price is $96
per night
$106 total
includes taxes & fees
Jan 12 - Jan 13
Broadwater Keys

About this property

Hope Harbour Hotel

3-star hotel in Hope Island
2 outdoor pools, a golf course, and a restaurant are available at this hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Hope Harbour Hotel offers 51 accommodations with irons/ironing boards and blackout drapes/curtains. Bathrooms include bathtubs or showers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Guests can play rounds at the 18-hole golf course. 2 outdoor swimming pools are on site along with a fitness center.
Hope Harbour Hotel features 2 outdoor swimming pools, a golf course, and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Wireless Internet access is complimentary.

This business-friendly hotel also offers a terrace, barbecue grills, and a picnic area. Onsite covered self parking is complimentary.

Hope Harbour Hotel has designated areas for smoking.

A complimentary manager's reception is offered each day.
Hope Harbour Hotel has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Gym

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • Direct access to the beach
  • Dock
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible bathtub
  • Bathroom emergency pull cord
  • Elevator
  • Front entrance ramp
  • Pool access ramp on site
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Private bathroom

Food and drink

  • Electric kettle
  • Restaurant dining guides

More

  • Desk
  • Iron/ironing board
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in fee: AUD 25 for check-in between 8:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 2:00 PM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay
  • Towels fee: AUD 8 per person, per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-in fee: AUD 25 for check-in between 8:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: AUD 25 per day; may vary based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

Property is also known as

Hope Harbour Hotel Hotel
Hope Harbour Hotel Hope Island
Hope Harbour Hotel Hotel Hope Island

Hope Harbour Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 195 out of 684 reviews" "
Rating 8 - Good. 158 out of 684 reviews" "
Rating 6 - Okay. 110 out of 684 reviews" "
Rating 4 - Poor. 90 out of 684 reviews" "
Rating 2 - Terrible. 131 out of 684 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Terry

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Sep 2024

6/10 Okay

Beverley

Traveled with family
Liked: Cleanliness, staff & service
Room was fine except for lack of towels in one of our rooms.
Stayed 1 night in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Darryl

Friendly staff Great breakfast
Stayed 1 night in Sep 2024

4/10 Poor

Kylie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful room, but the customer service definitely left a lot to be desired. The TV was fitted with a channel blocker so we couldnt even use our own streaming services on the tv, and we only had access to 2 free to air channels. I witnessed rudeness from the management while there, although the younger boy was very nice. Value for money was good but general customer service was very off-putting.
Stayed 4 nights in Sep 2024

8/10 Good

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service
The hotel was a great option for the price tag. It has had a few touch up/budget repairs here and there which didn't bother us. we chose this last minute (night before our stay) as we were extending our trip to gold coast by one night if was more feasible to stay here than pay an extra $600 for another night at seaworld resort. Overall not a bad experience. Recommend if you’re on a budget. Also nice and close to harbour town and the theme parks!
Stayed 1 night in Sep 2024

4/10 Poor

Robin

Traveled with family
Disliked: Staff & service, property conditions & facilities
Lost a nice hoodie sweatshirt, called the hotel but could not reach staff until my 10th attempt, they hung up on me
Stayed 2 nights in Sep 2024

6/10 Okay

Peter

Liked: Cleanliness
Disliked: Property conditions & facilities
Average
Stayed 7 nights in Sep 2024

2/10 Terrible

Katherine

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their website clearly says check in til 9pm. On arrival, the extremely rude manager said that it was up until 8pm. She also spent 20 mins finding her way to the reception desk and pretended to look for a solution to her mistake. Despite me paying up front for two nights, she refused stay as she had given away our room. Later refused a refund. So, clearly a scammer for those booking under an agent. Absolutely should not be operational as a hotel. I’ve stayed in thousands of hotels all around the world, annd only booked here as my usual was booked out. I have NEVER experienced more unprofessional service. DO NOT BOOK OR STAY HERE EVER!
Stayed 2 nights in Sep 2024

6/10 Okay

Josh

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Seems run down , door codes don't get changed so it is worrisome
Stayed 1 night in Sep 2024

10/10 Excellent

Tulua

Traveled with family
Nice place to stay and beautiful view
Stayed 3 nights in Sep 2024

10/10 Excellent

Vicki

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Beccy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2024

8/10 Good

Kristi

Traveled with family
Liked: Cleanliness, staff & service
Had everything we needed. Property is a little run down. Staff were helpful.
Stayed 1 night in Sep 2024

2/10 Terrible

Ma. Catherine

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unpleasant and terrible experience. When we arrived there at 7pm, no receptionist. Then, there's this short LADY (MANAGER), asked for my DL then she said THERE'S NO AVAILABLE ROOM. THERE IS ONE DOUBLE BED AND NOT YET CLEANED. THEN SHE STOOD UP, SAYING FIND A HOTEL SOMEWHERE ELSE AND I WILL REFUND YOUR MONEY. I BOOKED AND FULLY PAID THE HOTEL A MONTH AGO FOR THIS HOLIDAY, ONE ROOM, TWO QUEEN BED WITH BALCONY AND OVERLOOKING MARINA. WE TRAVEL 4HRS FOR THIS HOLIDAY. AND SHE WILL JUST SAY, NO ROOM FOR US. IT'S TOO LATE TO FIND A HOTEL FOR FAMILY OF 4, WITH TODDLER AND SCHOOL AGE. IT DIDN'T SINK IN TO ME YET, THEN MY HUSBAND DOESN'T WANT TO GIVE IN TO WHAT THAT LADY SAID. HE LOOKED FOR THAT MANAGER, AND SHE WAS HIDING OUTSIDE THEIR KITCHEN AS PER HER STAFF. VERY DISAPPOINTING AND HORRIBLE EXPERIENCE. FINALLY, SHE FOUND A ROOM FOR US AND WILL JUST PUT EXTRA DOUBLE MATTRESS IN THE FLOOR. HOWEVER, WHEN SHE OPENED THE DOOR, SOMEONE OCCUPIED THE ROOM. AFTER LONG TIME OF WAITING, SHE SAID ONE ROOM AVAILABLE BUT NEEDS TO BE CLEANSE. WE WAITED FOR 2HRS IN THERE. FINALLY WE HAD A ROOM BUT NOT COMFORTABLE. AN OLD CURTAIN WITH LOTS OF HOLES, BUSTED HEADBOARD AND BATHROOM ROOM. BROKEN MICROWAVE. UNPLEASANT SMELL IN WARDROBE. I WILL NOT RECOMMEND THIS HOTEL AT ALL TO ANYONE. VERY TERRIBLE EXPERIENCE.
Stayed 2 nights in Sep 2024

2/10 Terrible

Gypsy-Lee

Disliked: Cleanliness, staff & service
At first view the place seemed good. Easy to park, the views were lovely & the lobby seemed nice, but everything went down hill after that. I waited at reception for 45 mins to check in. I tried looking for staff, I tried calling the hotel, but got nothing. When I finally was served, they were rude & I was given a broken door key. I got up to my room, it wasn’t clean. The event I was there for was extended, so I went back downstairs to see if I could extend my stay. After another 20 min wait, they tried to charge me double the price advertised online. I reluctantly extended the booking because I had too & I checked 3 times with the staff member that my key would definitely work as I wouldn’t be returning till late & I didn’t want to have trouble when I got back. They promised it would be fine. I returned at 10:30pm and couldn’t get in my room. There were no staff anywhere, I tried calling the hotel number & kept getting hung up on. There were no emergency contact numbers, no cleaners, no staff. I was stuck in the lobby for approximately 3 hours with no way to contact anyone. 4 other guests even tried to come down to help me. I eventually received a txt saying they’d let me in with the master key. I finally got let into my room just after 1am but couldn’t leave my room at all cause if I did, I couldn’t get back in. I complained the next day & was told tough luck, there’s door issues, there’s nothing they could do. (3 other guests verified they had similar issues as me)
Stayed 1 night in Sep 2024

2/10 Terrible

GYPSY-LEE

Business traveler, Traveled with family
Disliked: Staff & service
At first view the place seemed good. Easy to park, the views were lovely & the lobby seemed nice, but everything went down hill after that. I waited at reception for 45 mins to check in. I tried looking for staff, I tried calling the hotel, but got nothing. When I finally was served, they were rude & I was given a broken door key. I got up to my room, it wasn’t clean. The event I was there for was extended, so I went back downstairs to see if I could extend my stay. After another 20 min wait, they tried to charge me double the price advertised online. I reluctantly extended the booking because I had too & I checked 3 times with the staff member that my key would definitely work as I wouldn’t be returning till late & I didn’t want to have trouble when I got back. They promised it would be fine. I returned at 10:30pm and couldn’t get in my room. There were no staff anywhere, I tried calling the hotel number & kept getting hung up on. There were no emergency contact numbers, no cleaners, no staff. I was stuck in the lobby for approximately 3 hours with no way to contact anyone. 4 other guests even tried to come down to help me. I eventually received a txt saying they’d let me in with the master key. I finally got let into my room just after 1am but couldn’t leave my room at all cause if I did, I couldn’t get back in. I complained the next day & was told tough luck, there’s door issues, there’s nothing they could do. (3 other guests verified they had similar issues as me)
Stayed 1 night in Sep 2024

6/10 Okay

stella

Disliked: Staff & service, property conditions & facilities
nice that staff are no where to been seen most time did not have housing for the week we were there
Stayed 6 nights in Sep 2024

2/10 Terrible

Anne

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Property under construction and staff were useless. Arrived at 5.30 to be told room not ready. Given a room that was half built with scaffolds and rubbish.
Stayed 1 night in Sep 2024

10/10 Excellent

Jin

Stayed 1 night in Aug 2024

2/10 Terrible

chia

Traveled with partner
Disliked: Staff & service, property conditions & facilities
On my 2nd night of stay , power failure occurred at3pm till 8pm and whole resort in dark, asked the staff for solution, in vain and manner is v v bad, would to cliam for losses for 1 day stay
Stayed 2 nights in Sep 2024

2/10 Terrible

Stefani

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are really good
Stayed 2 nights in Sep 2024

8/10 Good

Julienne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little tricky to get to but was spacious and clean; decent sized for a family of 4. Beds were comfortable and everyone had a good night's rest. Area was close to a great park for kids, groceries and theme parks. Would consider staying here again.
Stayed 1 night in Sep 2024

8/10 Good

Albert

Stayed 1 night in Aug 2024