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Aparthotel

Mantra Crown Towers

4.5 star property

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Indoor pool, outdoor pool, sun loungers
Room, 2 Bedrooms | In-room safe, individually decorated, individually furnished
View from room
Television
In-room safe, individually decorated, individually furnished

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Dryer
  • Bar
  • Washer
  • Spa
$208
includes taxes & fees
Dec 18 - Dec 19

Explore the area

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5-19 Palm Avenue, Surfers Paradise, QLD, 4217
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Place, Chevron Renaissance
    ‪5 min walk‬
  • Place, Cavill Avenue
    ‪9 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪29 min drive‬

Room options

View all photos for Three-Bedroom Apartment

In-room safe, individually decorated, individually furnished

Three-Bedroom Apartment

  • Sleeps 8

View all photos for One Bedroom Apartment

In-room safe, individually decorated, individually furnished

One Bedroom Apartment

  • Sleeps 3

View all photos for Two Bedroom Apartment

In-room safe, individually decorated, individually furnished

Two Bedroom Apartment

  • Sleeps 6

View all photos for Two Bedroom Apartment With Ocean View

In-room safe, individually decorated, individually furnished

Two Bedroom Apartment With Ocean View

  • Sleeps 6

View all photos for Room, 1 Bedroom

Room, 1 Bedroom | In-room safe, individually decorated, individually furnished

Room, 1 Bedroom

  • 883 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 2 Bedrooms

Room, 2 Bedrooms | In-room safe, individually decorated, individually furnished

Room, 2 Bedrooms

  • 1249 sq ft
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds

View all photos for Room, 2 Bedrooms (Ocean)

Room, 2 Bedrooms (Ocean) | In-room safe, individually decorated, individually furnished

Room, 2 Bedrooms (Ocean)

  • 1249 sq ft
  • Ocean view
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds

View all photos for Room, 3 Bedrooms

Room, 3 Bedrooms | In-room safe, individually decorated, individually furnished

Room, 3 Bedrooms

  • 1787 sq ft
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

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About this property

Mantra Crown Towers

4.5-star aparthotel in Surfers Paradise
Along with a full-service spa, this smoke-free aparthotel has an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge. Each apartment provides a kitchen with a refrigerator, a stovetop, a microwave, and a dishwasher. For a bit of entertainment, a TV comes with cable channels, and guests can also appreciate conveniences like a washer/dryer and a dining area. Weekly housekeeping is available.
Mantra Crown Towers offers 74 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. These individually decorated and furnished accommodations include dining tables. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Televisions come with cable channels. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures.
In addition to a full-service spa, Mantra Crown Towers features a waterslide and an indoor pool. The aparthotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This luxury aparthotel also offers an outdoor pool, a children's pool, and a hot tub. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Mantra Crown Towers is a smoke-free property.

Chiang Mai Thai - This restaurant specializes in Thai cuisine and serves dinner only.

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Body scrubs
  • Facials
  • Full-service spa
  • Hot tub
  • In-room massages
  • Indoor pool
  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room
  • Waterslide

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Family friendly

  • Childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Crib: AUD 10 per day
  • Playground

Restaurants on site

  • Chiang Mai Thai

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop
  • Tea bags/instant coffee

Dining

  • A bar/lounge
  • A restaurant
  • Dining table

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 40 per night

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area

Entertainment

  • 31-inch TV with cable channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden

Laundry

  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Smoking not allowed

Services and conveniences

  • Housekeeping (weekly)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Arcade/game room
  • Children's club
  • Children's pool
  • Gym
  • Waterslide
  • Scuba diving nearby
  • Theme park nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 39 floors
  • 74 units
  • Built in 1997
  • Garden
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Nearby construction of 2 high-rise towers on Palm Avenue, which is the street in front of the property, may cause noise disturbance. Work is underway Monday–Saturday from 6:30 AM-6:30 PM. Work is scheduled for completion in December 2029

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 40.0 per night
Cribs (infant beds) are available for AUD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: AUD 25 per person
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Crown Mantra
Crown Mantra Towers
Crown Towers Mantra
Mantra Crown
Mantra Crown Towers
Mantra Crown Towers Aparthotel
Mantra Crown Towers Aparthotel Surfers Paradise
Mantra Crown Towers Surfers Paradise
Mantra Towers
Crown Towers Hotel Surfers Paradise
Mantra Crown Towers Gold Coast/Surfers Paradise
Mantra Crown Towers Aparthotel
Mantra Crown Towers Surfers Paradise
Mantra Crown Towers Aparthotel Surfers Paradise

Mantra Crown Towers Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 709 out of 1691 reviews
Rating 8 - Good. 633 out of 1691 reviews
Rating 6 - Okay. 205 out of 1691 reviews
Rating 4 - Poor. 107 out of 1691 reviews
Rating 2 - Terrible. 37 out of 1691 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
We stayed for a conference across the road, which was very accessible from the hotel.
Stayed 3 nights in Sep 2025

6/10 Okay

Annette

Traveled with family
Liked: Property conditions & facilities
We first arrived and we got a not very nice room. Curtains hanging off the runners not very clean rooms. We were told a week before arriving that there is construction next door but we would be put on the quiet side of the hotel, guess what we were put on the same side as the construction. Couldn’t even sit on the balcony. But I went to reception only to be told that they can’t move us as all the 3 bedroom apartments are on the construction side of the building. I wrote to the Manager and we were taken to another 3 bedroom apartment on the other side of the building 😀 that was simply amazing. It had beautiful rooms and bathrooms ! So our stay was amazing. Check what your rooms are before you book people. Wotif wasn’t much help either at the time. Said their hands are tied as it’s at the hotels discretion.
Stayed 5 nights in Sep 2025

10/10 Excellent

Ravinder

Stayed 3 nights in Sep 2025

8/10 Good

Hannah

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2025

4/10 Poor

Kirra

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately this property hasnt had much change since I stayed 13 years ago. Room had water damage that left a moldy foul smell coming from the laundry. Other than that room was okay. Outdoor pool is freezing and heating in the other pools stopped working in the 2nd week. Reception were friendly though Overall property is run down and probably would not return due to these reasons given the price.
Stayed 11 nights in Aug 2025

6/10 Okay

Scott

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Great location but very run down.
Stayed 7 nights in Aug 2025

6/10 Okay

Darryl

Stayed 7 nights in Aug 2025

8/10 Good

Jacqui

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I read some more recent reviews before arrival and was second guessing my decision to book Mantra Crown Towers, however I enjoyed my short stay. Yes, this hotel is not new, but they have updated the facilities and room with paint, fixtures and furniture. I thought it was well maintained, especially the outdoor pool area. The staff were friendly and happy to assist. The rooms were very spacious and well equipped for my needs. My only negatives were: 1. I don't know what product the cleaners use in the shower, but I slipped over as I stepped in. The floor was slippery, as was the wall (realised that when I tried to reach out to stop the fall). Maybe the cleaner forgot to go back and wash down the product. 2. During our short stay I never noticed the cafe open. I didn't include breakfast with my package, so this didn't affect me.
Stayed 2 nights in Aug 2025

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I recommend this property.Would definitely stay again.Stayed for 2 weeks.Had grandchildren for a weekend and the pool was so popular.Cafe at the pool has breakfast and food at reasonable prices.Thai restaurant attached to building has really nice food Thank to the awesome staff for looking after us.
Stayed 14 nights in Aug 2025

10/10 Excellent

Ruby

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing and so accomodating. The room was spacious and clean. Facilities were awesome, we will definitely be back!
Stayed 2 nights in Aug 2025

4/10 Poor

Louise

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

quentin

Stayed 7 nights in Aug 2025

10/10 Excellent

Martin

Liked: Cleanliness, room comfort

Great place

We were worried about the room condition after reading some of the reviews but found it to be perfect. A huge 1 bed apartment with 3 wonderful pools to choose from. Only downside was there was no bar or cafe (apparently someone is considering taking it over soon), but other than that would highly recommend - plenty of options close by.
Stayed 5 nights in Aug 2025

8/10 Good

Belinda

Liked: Property conditions & facilities
Disliked: Cleanliness
I arrived at the hotel a few hours prior to check-in and was assisted by a nice young man, who helped me with my baggage storage, however when I returned a couple of hours later a young woman served me, I found her offhand and rather rude. When I entered my room I was very pleased with the atmosphere, with the sun streaming in and the layout of the place, however on closer inspection the room had not been cleaned properly as there were crumbs all over the floor, the dining table and the chairs, and hairs on the towel and in the bathroom sink. I did enjoy the proximity to everything and would happily stay there again, hopefully the young woman may have changed her negative attitude by then, as the young man and another young woman were lovely and the initial female receptionist let these two down. I would also hope that the room would be cleaner next time.
crumbs on the dining table - there were more examples as there were more crumbs
dirt on the carpet - I took more photos of the crumbs on the carpet but have not included them
dirt on the carpet - I also took a photo of the staple I found on the carpet
Stayed 3 nights in Jul 2025

10/10 Excellent

bronwyn theresa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location and staff were very helpful
Stayed 4 nights in Jul 2025

10/10 Excellent

Graham L

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent apartment facilities with friendly cheerful staff. The on site restaurant was well worth four trips including one take away. Located mere metres from the Cypress Avenue light rail station. Some of the facilities amenities appeared to be closed for renovations or merely it was off peak season. All in all a very enjoyable stay at a good price.
Stayed 14 nights in Jul 2025

2/10 Terrible

Nick

Disliked: Cleanliness, property conditions & facilities
When i got there they didnt have my reservation so i never stayed and had to go to another hotel, how can i request refund
Stayed 3 nights in Jul 2025

6/10 Okay

Myles, Brunswick

Traveled with family
Disliked: Cleanliness
Great location. Great views. Property had good amenities. Friendly staff. BUT Quite dated decor. Dirty and unclean to common areas and rooms. Moth-bitten curtains in our rooms. Dusty carpets. Room-service barely weekly. Kids pool and pool slides shut for maintenance (main reason for us booking this particular hotel). No wifi throughout our near 2 weeks at the hotel. Repeated need for trades-people to access to our room for maintenance purposes. Not offered any compensation for any of these issues either. Wouldnt return.
Stayed 11 nights in Jul 2025

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Jul 2025

6/10 Okay

Wendy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room size, affordability and location are great. It’s a shame the room looked nothing like the photos. It was very dated, torn and dirty carpets, stained couches, walls full of marks, basins in bathroom delaminated… the list could go on. In desperate need of a refurb. Disappointing compared to pictures. Very false advertising. Although staff did show us another room which was an improvement, there is ongoing construction around the building.
Stayed 7 nights in Jul 2025

6/10 Okay

Lisa

Stayed 7 nights in Jul 2025

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

XIANGMING

Liked: Cleanliness, property conditions & facilities
very good
Stayed 3 nights in Jun 2025

4/10 Poor

Leigh

Traveled with family
Liked: Cleanliness
Disliked: Room comfort

Below Average

Dining chairs in the room were flimsy and felt like they were falling apart. Door knobs on cupboards were loose. Kitchen floor was full of chips. Indoor pool was ‘heated’ but not overly warm. Reception didn’t seem too interested in hearing our feedback on the state of our room after asking us, ‘How was your stay?’ Downstairs Thai restaurant was the star feature of this hotel. For the price of rooms at this hotel, look elsewhere.
Stayed 8 nights in Jul 2025

4/10 Poor

Matilda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dated, dirty, smelly and needs maintenance. Tumble dryer not working. Couldn't use pan to cook. Bad smell around the lift area
Unusable pan
Dirty
Curtains
Stayed 5 nights in Jul 2025