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Neptune Resort

3.5 star property

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Photo gallery for Neptune Resort

2 Bedroom Ocean View Penthouse | Living area | 45-inch TV with cable channels
Front of property
Reception
Reception
2 Bedroom Ocean View Penthouse | Individually decorated, individually furnished, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Hot Tub
  • Pool
  • Parking included
  • Free WiFi
  • Kitchen

Explore the area

Map
32 Surf Parade, Broadbeach, QLD, 4218
  • Pacific Fair Shopping Centre
    ‪3 min walk‬
  • Gold Coast Convention and Exhibition Centre
    ‪9 min walk‬
  • The Star Gold Coast
    ‪9 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪21 min drive‬

Room options

View all photos for 1 Bedroom Partial/Ocean View

1 Bedroom Partial/Ocean View | Balcony view

1 Bedroom Partial/Ocean View

  • Partial ocean view
  • 915 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Individually decorated, individually furnished, iron/ironing board

Apartment, 2 Bedrooms

  • Mountain view
  • 1206 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Apartment, 1 Bedroom, Garden View

Superior Apartment, 1 Bedroom, Garden View | Terrace/patio

Superior Apartment, 1 Bedroom, Garden View

  • 915 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Sub-Penthouse

2 Bedroom Ocean View Sub-Penthouse | Individually decorated, individually furnished, iron/ironing board

2 Bedroom Ocean View Sub-Penthouse

  • Ocean view
  • 1711 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | 45-inch TV with cable channels

Apartment, 1 Bedroom

  • Mountain view
  • 861 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Penthouse

2 Bedroom Ocean View Penthouse | Living area | 45-inch TV with cable channels

2 Bedroom Ocean View Penthouse

  • Ocean view
  • 1884 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for One-Bedroom Superior Apartment - Ocean View

Individually decorated, individually furnished, iron/ironing board

One-Bedroom Superior Apartment - Ocean View

  • Sleeps 2
  • 1 Double Bed

View all photos for 2 Bedroom Ocean View Penthouse

Living area | 45-inch TV with cable channels

2 Bedroom Ocean View Penthouse

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior One Bedroom Apartment- low floor

Living area | 45-inch TV with cable channels

Superior One Bedroom Apartment- low floor

  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Bedroom Ocean View Sub-Penthouse

Individually decorated, individually furnished, iron/ironing board

2 Bedroom Ocean View Sub-Penthouse

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Two Bedroom Apartment

Individually decorated, individually furnished, iron/ironing board

Two Bedroom Apartment

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for One Bedroom Apartment

Interior

One Bedroom Apartment

  • Sleeps 2
  • 1 Queen Bed

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About this property

Neptune Resort

3.5-star hotel in Broadbeach
Along with an outdoor pool, this smoke-free hotel has a fitness center and a steam room. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/cafe, a hot tub, and an outdoor tennis court are onsite. Weekly housekeeping is available.
Neptune Resort offers 35 accommodations with washers/dryers and hair dryers. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Accommodations at this 3.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers.

This Gold Coast hotel provides complimentary wireless Internet access. Cable television is provided. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a coffee shop/cafe. Public areas are equipped with complimentary wireless Internet access. In addition to an outdoor pool, Neptune Resort provides an outdoor tennis court, a hot tub, and a steam room. This Gold Coast hotel also offers a fitness center, a terrace, and barbecue grills. Complimentary self parking is available on site.

Neptune Resort is a smoke-free property.

Tom's Cafe - This café serves breakfast, lunch, and light fare.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Tom's Cafe

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Steam room

Family friendly

  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Built in 1997
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 45-inch TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.53 percent for credit card payments
The front desk is open Monday - Friday (8:30 AM - 5:00 PM) and Saturday - Sunday (9:00 AM - noon)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45.0 per day
Cribs (infant beds) are available for AUD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 45.0 per day
  • Credit card charges are subject to a surcharge of 2.53 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is provided up to 500 MB per guestroom, per stay.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Neptune Broadbeach
Neptune Resort
Neptune Resort Broadbeach
Neptune Resort Broadbeach, Gold Coast
Neptune Resort Hotel
Neptune Resort Broadbeach
Neptune Resort Hotel Broadbeach

Neptune Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 318 out of 614 reviews
Rating 8 - Good. 212 out of 614 reviews
Rating 6 - Okay. 61 out of 614 reviews
Rating 4 - Poor. 18 out of 614 reviews
Rating 2 - Terrible. 5 out of 614 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located property close to the broadbeach centre. Resort is on the smallish side but has all the amenities for a pleasant stay. Staff were courteous and helpful. Resort is slightly dated but very clean.and the Lifts are super fast compared to spme resorts. I would recommend this resort and would stay again.
Stayed 5 nights in Jan 2025

6/10 Okay

HK

Traveled with family
Stayed 4 nights in Jan 2025

8/10 Good

Jake

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a bad place for the price
Stayed 3 nights in Jan 2025

8/10 Good

Alexandra, Birtinya

Stayed 3 nights in Jan 2025

10/10 Excellent

James, Burlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with surface transportation a very short walk away. Close to the beach and restaurants. Exceeded our expectations
Stayed 3 nights in Jan 2025

8/10 Good

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to beach and opposite to Pacific Fair. Everything in walking distance plus small gym and pool which my husband used.. all you need for a comfortable stay
Stayed 3 nights in Jan 2025

8/10 Good

Maurie

Traveled with family
Liked: Cleanliness, staff & service, amenities
Apartment was a bit dated but in general ok.
Stayed 6 nights in Jan 2025

10/10 Excellent

Emmersen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing and clean and has a GREAT affordable cafe downstairs. Everything at Neptune Resort was presented beautifully. The only comment i have is the gym facility is tony which is not reflected in the pictures on the website
Stayed 5 nights in Jan 2025

10/10 Excellent

ChangHui

Stayed 5 nights in Jan 2025

8/10 Good

Ange

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean property. Friendly staff. We stayed in the “superior” 2 bed apartment. I would definitely call it “standard” not superior. Photos online were NOT of the correct apartment. They showed the 1 bed superior which had been renovated. The 2 bed has much smaller kitchen & bathroom than pictured and was decorated in 1980. Not new decor. One of the single beds had a badly broken spring- unable to sleep on. The staff changed it out to new beds that day. Quick service. We were a little bit disappointed with the amount we paid for superior only to receive “standard”, however it was clean & close to the beach, restaurants & shopping.
Stayed 5 nights in Jan 2025

10/10 Excellent

frank

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location
Stayed 3 nights in Jan 2025

10/10 Excellent

Sara

Traveled with family
Liked: Staff & service, room comfort

Magic Spot!

Perfect location for us - a block away from the beach and across from The Star for our Magic Millions shuttle bus. Already planning next year to stay longer!
Stayed 3 nights in Jan 2025

10/10 Excellent

Chantelle

Stayed 7 nights in Jan 2025

10/10 Excellent

Stuart

Stayed 4 nights in Oct 2024

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Demelza

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Safe and secure. Great facilities. Held the deposit to long.
Stayed 3 nights in Nov 2024

10/10 Excellent

Tash

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very friendly and welcoming staff. Highly recommend.
Stayed 3 nights in Nov 2024

10/10 Excellent

Stuart

Stayed 3 nights in Oct 2024

6/10 Okay

Duane

Liked: Staff & service
Bathroom & toilet areas old and could do with renovation upgrade
Stayed 5 nights in Nov 2024

8/10 Good

ROSLYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Maree

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time stay and would certainly recommend, so close to shopping transport and the beach. We were upgraded to a bigger room and the view was beautiful After our flights were cancelled (twice) Kathy and the team were very kind to let us stay an extra night We will be returning and will recommend the Neptune to friends and family Thank-you Neptune
Stayed 6 nights in Oct 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2024

4/10 Poor

Caroline

Stayed 3 nights in Aug 2024