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Novotel Surfers Paradise

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Surfers Paradise

Exterior
Exterior
View from room
Exterior
Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Housekeeping
  • Room service

Explore the area

Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Cavill Avenue
    2 min walk
  • Slingshot
    2 min walk
  • Centro Surfers Paradise
    3 min walk
  • Surfers Paradise, QLD (SFP)
    3 min walk

Room options

View all photos for Superior Room, 1 King Bed, Jetted Tub, View

Superior Room, 1 King Bed, Jetted Tub | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Jetted Tub, View

  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, View

  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds

  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Double Room, 2 Double Beds, View

  • 323 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, View

  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, View

Deluxe Double Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds, View

  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, Multiple Beds (Family)

  • 323 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Ocean View

  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Double Room, 2 Double Beds, Ocean View

  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Family Room, Multiple Beds (Family)

  • 462 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Jetted Tub, Ocean View

Eco-friendly toiletries, hair dryer, towels

Executive Room, 1 King Bed, Jetted Tub, Ocean View

  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Ocean View

  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds, Ocean View

  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Ocean View

  • 377 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Crowne Plaza Surfers Paradise, an IHG Hotel

Pool
Hot Tub
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1043)
Crowne Plaza Surfers Paradise, an IHG Hotel

About this property

Novotel Surfers Paradise

4.5-star Gold Coast hotel, connected to a shopping center in Surfers Paradise
Guests of this beach hotel will appreciate convenient onsite amenities such as a spa tub and a fitness center. Housekeeping is available on request.
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Novotel Surfers Paradise provides an outdoor tennis court, a spa tub, and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 6749 square feet (627 square meters) include conference space. This luxury hotel also offers a terrace, a vending machine, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Novotel Surfers Paradise is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM.
BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 - This restaurant serves breakfast only. Open select days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 22 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 28 to 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Gym
  • Heated pool
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall
  • Spa tub

Family friendly

  • Free crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival
During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.

Renovations and closures

The property will be renovating from April 15 2024 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 28 to 39 per person
  • Covered self parking fee: AUD 22 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 15 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 486 out of 1131 reviews" "
Rating 8 - Good. 322 out of 1131 reviews" "
Rating 6 - Okay. 176 out of 1131 reviews" "
Rating 4 - Poor. 77 out of 1131 reviews" "
Rating 2 - Terrible. 70 out of 1131 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sai Leung, Regents Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location
Stayed 3 nights in Aug 2024

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an amazing stay. Concierge Vinnie is spectacular
Stayed 3 nights in Aug 2024

8/10 Good

deepa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and breakfast buffet was good and had a nice spread and variety. More indian food options would be nice to have
Stayed 3 nights in Aug 2024

6/10 Okay

Dennis

Traveled with family
Disliked: Cleanliness, room comfort
Hotel meets basic requirements for stay. It can definitely improve. Nice location.
Stayed 1 night in Aug 2024

8/10 Good

Huiying

Traveled with family
Liked: Staff & service
The staff was very accommodating and the breakfast buffet was great. Location was perfect, just above the shopping centre and easy walk to any restaurants. The facilities and room need a bit of update but overall very happy with the stay!
Stayed 5 nights in Aug 2024

2/10 Terrible

Nazih

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty. It had a pube on the back of the bathroom door, the receptionist even said it was disgusting. I left my room after 1 night and went to another hotel. The Wifi is 3rd world standard, the old 3G network was faster. I had to hotspot off my own phone to do my work. I complained to reception, and told her I was leaving, she advised that a manager would contact me, no one did. Seriously embarrassing.
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Excellent location is the only positive for this hotel. The room had crisp packets and food on the floor. There are better places to stay round here.
Stayed 1 night in Aug 2024

6/10 Okay

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Not great for families. Hoons could be heard in their cars into the early hours of the morning. Microwave would have been good to heat up my son's dinner.
Stayed 1 night in Aug 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. Budget option to save with the go green room cleaning - love the idea! Bathroom little scummy but rest of the room was spotless, beds comfy. Kids loved the casting option to watch movies. Maybe more family table n chairs for outside hotel meals, otherwise had everything we needed.
Stayed 7 nights in Aug 2024

8/10 Good

Allisa Marree

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service
It would be handy to have a toaster and microwave in each room. Especially for children who want different snacks , toast etc. it’s not always convenient to go down stairs to shops and it becomes very expensive to buy every meal etc.
Stayed 4 nights in Aug 2024

8/10 Good

Rachael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The staff was friendly and helpful Close to entertainment a variety of dining options And transport
Stayed 5 nights in Aug 2024

10/10 Excellent

Barry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location short walk to beach,staff are lovley,has everything in close proximity to the hotel
Stayed 5 nights in Aug 2024

10/10 Excellent

Akos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Aug 2024

6/10 Okay

Jonathan, Brisbane

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Conveniently located, although would prefer for parking to be included. Also, the small table in the room was visibly dirty and sticky when we arrived. Finally, the bed was a combination of 2 smaller beds put together, which we have seen in other hotels, but was extremely uncomfortable with a prominent gap not properly covered in this one.
Stayed 1 night in Aug 2024

6/10 Okay

Margaret

Traveled with partner
Liked: Cleanliness
Wi fi not working Meal not good had to send it back and reordered another
Stayed 6 nights in Aug 2024

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bathroom was weird
The views were great. Room was relatively clean albeit a little rundown. We had a room on level 27 for a couple days and unfortunately could not work out how to take a shower without flooding the bathroom, every time :(
Stayed 2 nights in Aug 2024

8/10 Good

Girish

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Nice but leaking bathroom was not fixed throughout. Nice view from balcony
Stayed 5 nights in Aug 2024

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities
I loved that it was centrally located and had easy access to public transport etc. The hotel was clean and tidy, but my room although clean looked dated and had peeling paint on the bathroom door and some of the furniture had seen better days, maybe time for a refresh of the rooms
Stayed 7 nights in Aug 2024

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Kirryn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was amazing! Loved it Although the room was different to the pictures which was a little disappointing. But still a great stay
Stayed 1 night in Aug 2024

6/10 Okay

Amal

Disliked: Cleanliness
Stayed 8 nights in Aug 2024

10/10 Excellent

THALIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We mainly loved our room .. great view, balcony, clean, spacious and comfy bed. Only a couple of faults was the extremely low lighting in the bathroom , it was soo dim, also there was no hooks to hang bathrobe, clothes , towels while showering …. There was a complimentary mini bar but we weren’t informed. It was quiet and the breakfast was lovely , but that all changed on the weekend when it quite hectic. However we loved our stay and would stay again in the future. Thank you to all the helpful staff.
Stayed 5 nights in Jul 2024

6/10 Okay

Mark Andrew

F
Stayed 4 nights in Jul 2024

10/10 Excellent

Sakshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024