Novotel Surfers Paradise

4.5 star property

Choose dates to view prices

Room options

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(11 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(12 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(66 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(42 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(7 reviews)
  • 376 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(30 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(27 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(20 reviews)
  • 377 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(50 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(30 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(38 reviews)
  • 462 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

8.2 out of 10
Very good
(26 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds

Similar properties

3 restaurants, breakfast served
Voco Gold Coast
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 1,005 reviews
Voco Gold Coast

About this property

Novotel Surfers Paradise

4.5-star Gold Coast hotel, connected to a shopping center in Surfers Paradise
Guests of this beach hotel will appreciate convenient onsite amenities such as a hot tub and a fitness center. Housekeeping is available on request.
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Novotel Surfers Paradise provides an outdoor tennis court, a hot tub, and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 6749 square feet (627 square meters) include conference space. This luxury hotel also offers a terrace, a vending machine, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Novotel Surfers Paradise is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM.
BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Onsite venue #2 - This restaurant serves breakfast only. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 25 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 15 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 606 out of 1383 reviews
Rating 8 - Good. 394 out of 1383 reviews
Rating 6 - Okay. 218 out of 1383 reviews
Rating 4 - Poor. 86 out of 1383 reviews
Rating 2 - Terrible. 79 out of 1383 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Omar

Traveled with group
Liked: Cleanliness, property conditions & facilities

Too noisy

Excellent location, reasonably nice and big room but too bloody noise. Not family friendly at all. The noise continued until about 3am.
Stayed 3 nights in Sep 2025

10/10 Excellent

Ruvin

Traveled with group
Liked: Amenities
Ocean view is impressive
Stayed 1 night in Oct 2025

8/10 Good

craig

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Location
Stayed 2 nights in Oct 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room. Will be back
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2025

10/10 Excellent

alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is superbly located for bars, restaurant. slingshot and beach. Suitable for families. Great pool. I had great view of beach and centre but obviously rooms on other side will have different. I am returning in 2027 and I will make sure Novotel is my destination.
Stayed 5 nights in Sep 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Kipkorir

Stayed 1 night in Sep 2025

6/10 Okay

Brad

Traveled with family
Disliked: Property conditions & facilities
Just being refurbished
Stayed 1 night in Sep 2025

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view
Stayed 2 nights in Sep 2025

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great spot for a short stay. Only issue was exhaust fan in shower didn’t work so mirror unusable and room stuffy. Also nowhere for towels to hang to dry
Stayed 2 nights in Sep 2025

4/10 Poor

Joshua

Traveled with family
Disliked: Cleanliness
Food left in fridge from previous guest. Not cleaned well each day. Noisy rooms. Would not recommend.
Stayed 6 nights in Sep 2025

8/10 Good

Adam Joseph

Traveled with family and small children
Location is super handy! Rooms ok - only real issue was the bathroom was tiny. We had large sporting groups during our stay - which made it quite noisy at times. Long wait times for lifts became frustrating. Some construction near pool area limiting day time access (alternate pool available at neighbouring hotel).
Stayed 8 nights in Sep 2025

10/10 Excellent

Kipkorir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

leanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Well the first night went out for dinner came back to a flooded room went to reception moved us to another room unpack and the air-conditioning wasnt working and the shower hose blew up so back to reception has to pack up again mean time this was 12 oclock at night and move again they upgraded us to a family room which didnt affect us as it was myself and my husband had to leave notes to have our bin emptyed as we emptied the second day had to leave notes for toilet paper just general stuff it was painful it was a long week checked our on the 25th sep handed our keys in everything was already payed for in advance but on returning home on the 26th had a charge of $1089 added to my credit card took me three phone calls to get that sorted then on the 29th they took $ 2179 out of my card rang got the reception and all he said was it was a error why are they still using my credit card after we left thought it was just incase which you do at most motels poor service location was the only good thing about our stay never again
Stayed 6 nights in Sep 2025

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good staff.
Stayed 3 nights in Sep 2025

4/10 Poor

Mohsin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Broken toilet, doors jamming when opening and Closing. Sheets not changed for multiple night stays.
Stayed 3 nights in Sep 2025

8/10 Good

Theo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in heart of Surfers
Stayed 2 nights in Sep 2025

6/10 Okay

Shannon

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
So close to everything which was great, beds were so comfy. Rooms were clean, bathroom was tiny. Balcony was nice. We had 3 rooms, 2 of which had leaks from the roof. 1 room was so bad they had to be moved rooms twice as the second room move the shower head exploded. Was ok for a few nights, possibly not great for an extened stay. Staff were lovely and accommodating. Close to all transport to and from theme parks etc
Stayed 3 nights in Sep 2025

10/10 Excellent

Rachel

Stayed 2 nights in Sep 2025

10/10 Excellent

Janet Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a stunning view of the beach from our room. The staff were all fantastic - very friendly and go out of their way to help you. The room was wonderful and suited our needs very well.
Stayed 5 nights in Sep 2025

10/10 Excellent

Mohammed Dib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Sep 2025

10/10 Excellent

Kabindra bahadur

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view from hotel and best location for shopping and restaurants.
Stayed 4 nights in Aug 2025

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2025