Novotel Surfers Paradise

4.5 star property

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Photo gallery for Novotel Surfers Paradise

View from room
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Outdoor pool, a heated pool, sun loungers
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Housekeeping
  • Bar
  • Pool
  • Parking available
$117
includes taxes & fees
Sep 10 - Sep 11

Explore the area

View in a map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Cavill Avenue
    ‪2 min walk‬
  • Slingshot
    ‪2 min walk‬
  • Surfers Paradise Beach
    ‪3 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

Room options

Superior Room, 1 King Bed, Jetted Tub

7.6 out of 10
Good
(7 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds

Superior Room, 1 King Bed

8.2 out of 10
Very good
(25 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room, 2 Double Beds

8.4 out of 10
Very good
(11 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Superior Double Room, 2 Double Beds

7.8 out of 10
Good
(59 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room, 2 Double Beds

8.0 out of 10
Very good
(41 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, Multiple Beds (Family)

8.0 out of 10
Very good
(10 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(47 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Superior Double Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(28 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Family Room, Multiple Beds (Family)

8.2 out of 10
Very good
(33 reviews)
  • 462 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Executive Room, 1 King Bed, Jetted Tub, Ocean View

9.6 out of 10
Exceptional
(7 reviews)
  • 376 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(26 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(18 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(15 reviews)
  • 377 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Novotel Surfers Paradise

4.5-star Gold Coast hotel, connected to a shopping center in Surfers Paradise
Guests of this beach hotel will appreciate convenient onsite amenities such as a hot tub and a fitness center. Housekeeping is available on request.
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Novotel Surfers Paradise provides an outdoor tennis court, a hot tub, and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 6749 square feet (627 square meters) include conference space. This luxury hotel also offers a terrace, a vending machine, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Novotel Surfers Paradise is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM.
BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 - This restaurant serves breakfast only. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 25 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.

Renovations and closures

The property will be renovating from April 15 2024 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 15 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 542 out of 1238 reviews
Rating 8 - Good. 348 out of 1238 reviews
Rating 6 - Okay. 192 out of 1238 reviews
Rating 4 - Poor. 84 out of 1238 reviews
Rating 2 - Terrible. 72 out of 1238 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

phil

Disliked: Cleanliness, property conditions & facilities, room comfort
When we opened the door to the room it smell really bad of damp. The TV stopped working, the aircon stopped working and the pillows had mold on them. When we checked out i told the reception and they just offered a drink voucher. I will NEVER go back and will tell everyone thaf it was terrible. Thanks
Stayed 1 night in May 2025

10/10 Excellent

Hava

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in May 2025

8/10 Good

Natalia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would give 5 start but the hotel didn’t do room service to clean the our rooms the day before living. The only annoying thing with that is that we were traveling with a baby, so the bin in the room was full of nappies and garbage. Also the swimming pool was closed but at least we could go to another hotel (walking distance) of the same chain to use the pool. Other than that everything was great, staff was nice, the rooms are comfortable, breakfast was pretty good; it’s a buffet with plenty of options for everyone. I loved it that you could get eggs your way.
Stayed 4 nights in May 2025

8/10 Good

Efrelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Starry

Stayed 7 nights in May 2025

10/10 Excellent

Toni

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love staying here. Location was perfect as we could walk every where from restaurants, shops and beach. Only negative was outside noise at night. Room was facing the slingshot so heard all the screaming
Stayed 1 night in May 2025

4/10 Poor

Melissa

Traveled with partner
Disliked: Amenities, property conditions & facilities
Reception staff were great. The cleaner was rude. The balcony door was horrendous. Actually hurt my arm pulling the door open.
Stayed 2 nights in May 2025

10/10 Excellent

Irene

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, clean and comfy bed! Would happily go again.
Stayed 1 night in May 2025

6/10 Okay

Julie

Traveled with family
The room was average, if it slept 4 there was only 1 cup, & 2 glasses. Just Average, got stuck in lift, no access out to carpark unless went 3 levels down stairs. Staff helped with luggage gor my 86 yr old mum.
Stayed 1 night in May 2025

6/10 Okay

Rima

Traveled with family
Disliked: Property conditions & facilities
Central to all shops and tourist attractions
Stayed 2 nights in May 2025

10/10 Excellent

Meetika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only pinch is parking is 25$ a day on property .
Stayed 2 nights in May 2025

10/10 Excellent

Jack Andrew

Stayed 3 nights in Apr 2025

8/10 Good

Anthony, KINGS PARK

Liked: Cleanliness, staff & service
Hotel staff are amazing, my VIP status was recognised and I was given a massive room upgrade. There were some issues with housekeeping where someone tried entering my room at 8am however the manager was amazing and took care of this issue. The only negative is that there’s a lot of renovations happening at the hotel and the spa area etc is out of action, also breakfast is very average for a Novotel, the “new” coffee machine is terrible. Otherwise the staff at the hotel were amazing and a special shoutout to Kay who always had a smile on her face at breakfast time.
Stayed 3 nights in May 2025

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about the place.... our room was spacious, view was spectacular as was the weather ;) .... staff were lovely and so helpful! If I had to say anything the bathroom was a little outdated but did the job so not complaining... just compared to the rest of the facilities was a bit noticeable! Will definitely be recommending and coming back!
Stayed 2 nights in May 2025

6/10 Okay

Ki Ok

Stayed 1 night in May 2025

6/10 Okay

Adam

Traveled with partner
Liked: Staff & service
Great location, however, rooms, foyer, hallway and breakfast locations all run down, old and dirty, stains etc. Needs a refurb.
Stayed 1 night in May 2025

6/10 Okay

Giovanni Battista

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Here’s your review tailored specifically for Expedia, within their 1500-character limit and style: ⸻ Not Worth the Price – Disappointing Stay We stayed at Novotel for 7 nights in a “Deluxe Sea View” room on Level 18. The view was okay, but there was nothing deluxe about the room—just laminated flooring. Definitely not worth the extra cost. The hotel overall is very dated and in desperate need of an upgrade. It’s marketed as 4-star, but aside from the location, it’s more like a 3-star property. Noise from nearby nightclubs was a big issue—music blasted until 4 AM. After a few sleepless nights, we requested a move and were placed on Level 35, which was quieter, but the room was still tired and outdated. We were also disappointed to learn (only 3 days before departure) that the pool was closed during the day for renovations. If we had known earlier, we would’ve booked elsewhere. The included breakfast was not great—everything was Luke-warm at best - limited options and not worth the price. There are plenty of great cafes along the waterfront just a short walk away, offering much better food and value. On a positive note, the staff were excellent—friendly, helpful, and professional. They’re doing their best and really holding the hotel’s reputation together It’s unlikely we’d stay here again
Stayed 7 nights in May 2025

10/10 Excellent

Margret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything, convenient for a lone traveller
Stayed 4 nights in May 2025

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Very central to where we wanted to be
Stayed 3 nights in May 2025

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Vincent

Stayed 2 nights in May 2025

10/10 Excellent

Angela, Narwee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room in a great location central to everything and right near the beach!
Stayed 5 nights in Feb 2025

10/10 Excellent

Basant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, good value for money. Property dated, but clean and fictional (and now in the process of receiving a complete update I understand)
Stayed 2 nights in Apr 2025

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
N/a
Stayed 11 nights in Apr 2025