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Novotel Surfers Paradise

4.5 star property

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Photo gallery for Novotel Surfers Paradise

Penthouse, 4 Bedrooms | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Exterior
Sports facility
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Outdoor pool, a heated pool, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Housekeeping
  • Bar
  • Pool

Explore the area

Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Cavill Avenue
    ‪2 min walk‬
  • Slingshot
    ‪2 min walk‬
  • Surfers Paradise Beach
    ‪3 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Jetted Tub

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 King Bed, Jetted Tub

7.6 out of 10
Good
(7 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room, 2 Double Beds

8.4 out of 10
Very good
(11 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Double Room, 2 Double Beds

7.8 out of 10
Good
(56 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room, 2 Double Beds

8.0 out of 10
Very good
(41 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Multiple Beds (Family)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, Multiple Beds (Family)

8.0 out of 10
Very good
(10 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(43 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Double Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(25 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room, Multiple Beds (Family)

8.2 out of 10
Very good
(30 reviews)
  • 462 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Jetted Tub, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Room, 1 King Bed, Jetted Tub, Ocean View

9.6 out of 10
Exceptional
(7 reviews)
  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(24 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Deluxe Double Room, 2 Double Beds, Ocean View | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room, 2 Double Beds, Ocean View

8.2 out of 10
Very good
(16 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(15 reviews)
  • 377 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Novotel Surfers Paradise

4.5-star Gold Coast hotel, connected to a shopping center in Surfers Paradise
Guests of this beach hotel will appreciate convenient onsite amenities such as a hot tub and a fitness center. Housekeeping is available on request.
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Novotel Surfers Paradise provides an outdoor tennis court, a hot tub, and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 6749 square feet (627 square meters) include conference space. This luxury hotel also offers a terrace, a vending machine, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Novotel Surfers Paradise is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM.
BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 - This restaurant serves breakfast only. Open select days.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 25 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar
  • Breakfast on 1

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.

Renovations and closures

The property will be renovating from April 15 2024 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 15 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 525 out of 1236 reviews
Rating 8 - Good. 356 out of 1236 reviews
Rating 6 - Okay. 195 out of 1236 reviews
Rating 4 - Poor. 88 out of 1236 reviews
Rating 2 - Terrible. 72 out of 1236 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sebi

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
This is not we saw in pictures, it wasn’t the same. We didn’t like it at all
Stayed 3 nights in Mar 2025

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location.
Stayed 2 nights in Mar 2025

8/10 Good

Shannon

Liked: Cleanliness, staff & service
Great 😊 just small issue with paid parking that was paid for at check in but wasn’t entered on hotel computers and when I tried to exit I couldn’t get out and expected to pay for parking but easy fix once flagged to hotel staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicholas James, Newent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Local to great shops and restaurants
Stayed 2 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the Novotel surfers paradise are very friendly and helpful nothing was too much trouble i highly recommend the Novotel.
Stayed 5 nights in Mar 2025

6/10 Okay

Helen

Traveled with group
The carpet smelled like dampness that I had to breath while I slept. Room serviced was done very kate in the afternoon which was way too late. The pool needs an up grade.
Stayed 7 nights in Mar 2025

4/10 Poor

Jenny Faatoatuiga

Stayed 5 nights in Mar 2025

10/10 Excellent

crystelle

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Get place to stay room was nice and clean close to everything and friendly staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 6 nights in Feb 2025

2/10 Terrible

Kristi Leanne

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Pool, spa, tennis/basketball court all closed. Reception staff rude. Turned away from breakfast buffet that was paid for. Bathrooms of very poor quality, falling apart. Balcony railing wobbly - on the 18th floor. Sign in room advising not allowed to use balcony or have balcony door open due to cyclone, but retained stupid rules for a week unnecessarily
Stayed 5 nights in Mar 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Oya

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Walkable to shops and beach.
Stayed 7 nights in Mar 2025

8/10 Good

Nicolaas

Traveled with partner
Liked: Amenities
Location was unbeatable and the food was good but the most disappointing thing was that the pool was not operating. Room service was also mostly absent. Just getting clean towels and such but no actual cleaning of the room.
Stayed 8 nights in Mar 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

6/10 Okay

Bettina, Auckland

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Great value and location. I stayed at Novotel for 1 night when Tropical Cyclone Alfred made it to land. The hotel is very outdated. The lighting is poor at the restaurant and hall ways to get to your room. It feels like I’ve time travelled back 30 years ago. In saying that, I did not feel the hotel room was dirty at all; it was clean. The ‘Family room’ bathroom is tiny though and felt very claustrophobic. I believe they have renovation plans in place already, and looking forward to seeing the new Novotel.
Stayed 1 night in Mar 2025

10/10 Excellent

juan jose

Traveled with partner
Liked: Cleanliness, staff & service
Great location but the bathroom is a little small.
Stayed 2 nights in Mar 2025

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location, close to the beach and shops.
Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was very well organised and mayed our experience there very comfortable.We so happy we chose to stay there and will definitely be back in the near future and recommend it to our friends and families. Thanks again .
Stayed 6 nights in Feb 2025

10/10 Excellent

Jenny. Aroha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sea veiw, see the mall below. Close to trams, food options and shopping. Novotel rooms good size, comfy beds. Good buffet breakfast
Stayed 4 nights in Mar 2025

8/10 Good

tony

Liked: Cleanliness, staff & service
Over all good experience
Stayed 2 nights in Mar 2025

8/10 Good

Chethan Kamanahalli

Liked: Cleanliness, staff & service, property conditions & facilities
Different cuisines for breakfast
Stayed 4 nights in Feb 2025

8/10 Good

Theo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Cooper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Umm Hi Don't normally write bad reviews, just never go back. None of the issues listed below were raised with staff with exception of the faulty room lock. I have however sent a copy of this review to Accorn before publishing. Now where to start? - Fire alarm screaming "EMERGENCY EMERGENCY" at 2.00am in the morning. I joined a small group of neighbouring guests and evacuated using the fire stairs. Spoke to attending fire crew and was cleared to re-enter. Concierge and security on the other hand was in complete disarray. Fire drill and training maybe? - Locked out of room a couple of days later. Locking mechanism needed fresh set of batteries. - Water leaking from the sealing blocking one entry to the ground floor restaurant. - Lifts out of order. - Big stain on the carpet in the outside passage near my door. - Sliding robe door faulty. Very difficult to open and close. - Swimming pool open times restricted due to building fascia works.
Stayed 7 nights in Feb 2025