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Oaks Gold Coast Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Oaks Gold Coast Hotel

Lobby
Exterior
Exterior
Exterior
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Housekeeping
  • Parking available
  • Laundry
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
2801 Gold Coast Highway, Surfers Paradise, Surfers Paradise, QLD, 4217
  • Broadbeach Beach
    6 min walk
  • SkyPoint Observation Deck
    15 min walk
  • Gold Coast Convention and Exhibition Centre
    17 min walk
  • Surfers Paradise, QLD (SFP)
    6 min drive

Room options

View all photos for Apartment, 2 Bedrooms, Ocean View (Dual Key) (No Housekeeping)

View from room

Apartment, 2 Bedrooms, Ocean View (Dual Key) (No Housekeeping)

  • 1292 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Apartment, 2 Bedrooms, Ocean View (Dual Key)

In-room safe, desk, laptop workspace, blackout drapes

Apartment, 2 Bedrooms, Ocean View (Dual Key)

  • 1292 sq ft
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Apartment, 2 Bedrooms (Dual Key)

View from room

Apartment, 2 Bedrooms (Dual Key)

  • 1292 sq ft
  • Partial ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Apartment, 2 Bedrooms (Dual Key) (No Housekeeping)

View from room

Apartment, 2 Bedrooms (Dual Key) (No Housekeeping)

  • 1292 sq ft
  • Partial ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Apartment, 1 Bedroom (No Housekeeping)

Fridge

Apartment, 1 Bedroom (No Housekeeping)

  • 797 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, Ocean View (No Housekeeping)

Fridge

Apartment, 1 Bedroom, Ocean View (No Housekeeping)

  • 797 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio (Apartment) (No Housekeeping)

View from room

Studio (Apartment) (No Housekeeping)

  • 495 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Hotel Room (No Housekeeping)

In-room safe, desk, laptop workspace, blackout drapes

Hotel Room (No Housekeeping)

  • 431 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Hotel Ocean View Room (No Housekeeping)

In-room safe, desk, laptop workspace, blackout drapes

Hotel Ocean View Room (No Housekeeping)

  • 495 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio,Ocean View (Apartment) (No Housekeeping)

In-room safe, desk, laptop workspace, blackout drapes

Studio,Ocean View (Apartment) (No Housekeeping)

  • 495 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, Ocean View (Apartment)

In-room safe, desk, laptop workspace, blackout drapes

Studio, Ocean View (Apartment)

  • 495 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio (Apartment)

View from room

Studio (Apartment)

  • 495 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, Ocean View

Fridge

Apartment, 1 Bedroom, Ocean View

  • 797 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

  • 797 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Hotel Ocean View Room

In-room safe, desk, laptop workspace, blackout drapes

Hotel Ocean View Room

  • 495 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Hotel Room

In-room safe, desk, laptop workspace, blackout drapes

Hotel Room

  • 495 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Hotel Room

In-room safe, desk, laptop workspace, blackout drapes

Hotel Room

  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Apartment

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Apartment

  • Sleeps 3
  • 1 King Bed

View all photos for Hotel Room with Ocean View

In-room safe, desk, laptop workspace, blackout drapes

Hotel Room with Ocean View

  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Apartment with Ocean View

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Apartment with Ocean View

  • Sleeps 3
  • 1 King Bed

View all photos for Studio Apartment

In-room safe, desk, laptop workspace, blackout drapes

Studio Apartment

  • Sleeps 3
  • 1 King Bed

View all photos for Dual Key Two Bedroom Apartment

In-room safe, desk, laptop workspace, blackout drapes

Dual Key Two Bedroom Apartment

  • Sleeps 5
  • 2 King Beds

View all photos for Studio Apartment with Ocean View

In-room safe, desk, laptop workspace, blackout drapes

Studio Apartment with Ocean View

  • Sleeps 3
  • 1 King Bed

View all photos for Dual Key Two Bedroom with Ocean View

In-room safe, desk, laptop workspace, blackout drapes

Dual Key Two Bedroom with Ocean View

  • Sleeps 5
  • 2 King Beds

Similar properties

Exterior

Crowne Plaza Surfers Paradise, an IHG Hotel

Pool
Hot Tub
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1104)
The price is $176
per night
$194 total
includes taxes & fees
Dec 14 - Dec 15
Crowne Plaza Surfers Paradise, an IHG Hotel

About this property

Oaks Gold Coast Hotel

3.5-star hotel in Surfers Paradise
Along with an outdoor pool, this smoke-free hotel has self parking and a business center. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and express check-in are onsite. Housekeeping is available on request.
Oaks Gold Coast Hotel offers 64 accommodations with safes and hair dryers. Accommodations offer separate sitting areas. Televisions come with premium digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Wireless Internet access is complimentary. Business-related amenities at this 3.5-star property consist of a business center and 5 meeting rooms. This business-friendly hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Onsite parking is available (surcharge).

Oaks Gold Coast Hotel is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Self parking on site (AUD 20 per night)
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 22 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1997
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with premium digital channels

Food and drink

  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 59.0 per night
Cribs (infant beds) are available for AUD 20 per night

Property payment types

Important information

Optional extras

  • Self parking fee: AUD 20 per night
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 59.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Oaks Gold Coast Hotel Hotel
Oaks Gold Coast Hotel Surfers Paradise
Oaks Gold Coast Hotel Hotel Surfers Paradise

Oaks Gold Coast Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 147 out of 271 reviews" "
Rating 8 - Good. 78 out of 271 reviews" "
Rating 6 - Okay. 20 out of 271 reviews" "
Rating 4 - Poor. 12 out of 271 reviews" "
Rating 2 - Terrible. 14 out of 271 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Georgia

Stayed 1 night in Aug 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff were extremely welcoming and friendly.
Stayed 1 night in Aug 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Thank you
Stayed 2 nights in Aug 2024

8/10 Good

Ashley

Liked: Property conditions & facilities
Disliked: Staff & service
I stayed at the property before about two years ago. Back then the service and facilities were immaculate. I went to check in at 1:30pm and the lady at the front desk was serving someone else. I waited and she looked at me and asked me to take a seat until she was finished. She continued on to laugh with the other guest for the next 15 minutes. I walked back up asking if I could leave my bag so I could get some food (had been travelling for 2 hours to get to the property and didn’t want to wait for ages for her to finish). She told me that she wouldn’t be long and to take a seat again. Honestly i was checked in after 30 minutes. Once I was checked in, she forgot to give me my room key. I had to come back downstairs to get my room key. I went upstairs and there was hair in one of the rubbish bins. On the second day of my stay, I went downstairs and asked for a towel for the pool. The lady at the desk said they haven’t been delivered yet and to use the one from my room - for perspective, it was 1pm in the afternoon. I asked for a toothbrush kit as I forgot toothpaste and was told to get it from the front desk. I went to the pool on my last day and the jacuzzi was tepid and not warm at all. I think that customer service is so important especially if you want customers to return. Definitely was lacking customer service and basics of my stay. Unfortunately not sure I will be returning on my next stay on GC or would I recommend it.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lisa

Stayed 2 nights in Jul 2024

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views, comfortable bed and pillows. big tick from me.
Stayed 1 night in Jul 2024

10/10 Excellent

Scott

Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Was a nice stay
Stayed 2 nights in Jul 2024

10/10 Excellent

Thomas

Stayed 2 nights in Jun 2024

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant, room for improvement
I found the staff at check in and check out amazing. The letdown was the wifi and the connection to smart TV. You have to use your own log ins to streaming services, which effects your family’s services at home. Also I was unable to connect to free to air channels at all. The free wifi is unsecured (not password protected) therefore poses individual risks. There weren’t any extra blankets supplied in the room. I tried to call for room service as we arrived in the evenings. Unfortunately it is no longer a service offered or assisted with (regardless of advertising in the room). Overall, a pleasant stay, a part from the above.
Stayed 1 night in Jun 2024

10/10 Excellent

sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent would visit you guys again it was perfect cannot fault it at all.
Stayed 2 nights in Jun 2024

8/10 Good

Susan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A more quiet location being between Broadbeach and Surfers but convenient to light rail. Clean and comfortable room with plenty of space.
Stayed 1 night in May 2024

10/10 Excellent

Joel

Stayed 1 night in Apr 2024

2/10 Terrible

Mark

Disliked: Staff & service, amenities, property conditions & facilities
This hotel is so outdated, tired and uncomfortable. Pay a little extra and stay elsewhere. Checkout is 10am, the 80’s decor has never been updated, the fridges are noisy, the bed uncomfortable, and there is no powerpoint to charge your phone. Also, the car park is lower than 2 metres, which is too low for most SUVs. Give it a miss. Quest should buy it and do it up.
Stayed 2 nights in Apr 2024

2/10 Terrible

Robbie

Disliked: Staff & service
Paid lastminute.com for my room....payment was taken, was given confirmation online...arrived before close of check-in to find nobody at the desk, then a rude cleaner who said I hadn't booked a room, and when I showed them my details and began to record the whole incident as proof, the cleaner for some reason decided to call the police....the worst I've ever been treated by any hotel, and lastminute.com have still not refunded my money. Disgusting
Stayed 1 night in Mar 2024

10/10 Excellent

Kenny

Stayed 1 night in Mar 2024

10/10 Excellent

Litsa

Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024

8/10 Good

John

Traveled with group
I thought the room was well equiped, reasonably priced, spacious and having a balcony was nice. Our King bed was comfortable and the room had old style charm with a lot of wooden cabinetry and greenstone floor/ wall tiles. Very clean, staff friendly and helpful. We enjoyed our stay at the Oaks Hotel.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and Clean, good location with a tram station right out the front and the beach is a very short walk.
Stayed 2 nights in Jan 2024

6/10 Okay

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
The room itself was fine. The problem was I stayed for two nights, the first with my partner, and the second with my daughter. I asked for a sofa bed for the second night and was told it was going to cost $59. Slight rip off.
Stayed 2 nights in Jan 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The Oaks is old and tired but the rooms are large, clean and comfortable. Spacious bathrooms and a spa. The only negative was booking through wotif. I will never do that again as they were totally inflexible and when I wanted to lengthen my stay by 1 night by getting their 2 nights earlier and leaving a day earlier they refused to assist at all and refused me to refund me a single cent. I therefore booked my first 2 nights directly through another hotel. I will therefore b never book through wotif a gain. What a terrible rip off it is. I have referred the matter to Fair Trading so hopefully I will ultimately get some money back.
Stayed 3 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do yourself a favour - stay here
I absolutely loved this property. The staff were beyond friendly and helpful at all times, the room with views toward the ocean were incredible. The rooms are a great size with loads of amenities. If you want TV or on demand, this is the place they have heaps of channels and movies all free. The only slight criticism I would have, and that could will be a personal choice, I found the bed a little soft, I like more firm mattress. But that is literally the only thing that I can say that is not five star.
Stayed 3 nights in Jan 2024