See all properties

Q1 Resort & Spa

4.5 star property

Choose dates to view prices

Photo gallery for Q1 Resort & Spa

Superior Penthouse, 4 Bedrooms, Bathtub, Ocean View | View from room
Free toiletries, hair dryer, towels, soap
Superior Penthouse, 4 Bedrooms, Bathtub, Ocean View | Balcony
Luxury Penthouse, 4 Bedrooms, Private Pool, Ocean View | In-room safe, individually decorated, individually furnished, desk
Superior Penthouse, 4 Bedrooms, Bathtub, Ocean View | Private kitchen | Full-size fridge, microwave, oven, stovetop

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Dryer
  • Bar

Explore the area

Map
9 Hamilton Avenue, Surfers Paradise, QLD, 4217
  • Surfers Paradise Beach
    ‪5 min walk‬
  • Slingshot
    ‪8 min walk‬
  • Cavill Avenue
    ‪9 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪34 min drive‬

Room options

View all photos for Apartment, 1 Bedroom (Spa)

View from room

Apartment, 1 Bedroom (Spa)

  • 915 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Apartment, 3 Bedrooms, Non Smoking, 2 Bathrooms

View from room

Executive Apartment, 3 Bedrooms, Non Smoking, 2 Bathrooms

  • 2152 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Partial ocean view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds OR 3 Queen Beds

View all photos for Apartment, 1 Bedroom (Ocean Spa)

Full-size fridge, microwave, oven, stovetop

Apartment, 1 Bedroom (Ocean Spa)

  • 915 sq ft
  • 1 bedroom
  • 1 bathroom
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Apartment, 2 Bedrooms

In-room safe, individually decorated, individually furnished, desk

Apartment, 2 Bedrooms

  • 1506 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

View all photos for Apartment, 3 Bedrooms, Jetted Tub, Ocean View (No Housekeeping)

View from room

Apartment, 3 Bedrooms, Jetted Tub, Ocean View (No Housekeeping)

  • 2152 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Partial ocean view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds OR 3 Queen Beds

View all photos for Apartment, 1 Bedroom, Jetted Tub, Ocean View (No Housekeeping)

Full-size fridge, microwave, oven, stovetop

Apartment, 1 Bedroom, Jetted Tub, Ocean View (No Housekeeping)

  • 915 sq ft
  • 1 bedroom
  • 1 bathroom
  • Partial ocean view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Apartment, 3 Bedrooms, Jetted Tub (No Housekeeping)

View from room

Apartment, 3 Bedrooms, Jetted Tub (No Housekeeping)

  • 2152 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds OR 3 Queen Beds

View all photos for Luxury Penthouse, 4 Bedrooms, Private Pool, Ocean View

Luxury Penthouse, 4 Bedrooms, Private Pool, Ocean View | In-room safe, individually decorated, individually furnished, desk

Luxury Penthouse, 4 Bedrooms, Private Pool, Ocean View

  • 10979 sq ft
  • 4 bedrooms
  • 4 bathrooms
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Apartment, 1 Bedroom, Jetted Tub (No Housekeeping)

View from room

Apartment, 1 Bedroom, Jetted Tub (No Housekeeping)

  • 914 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Apartment, 3 Bedrooms (Level 28 to 49)

View from room

Apartment, 3 Bedrooms (Level 28 to 49)

  • 2152 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds OR 3 Queen Beds

View all photos for Apartment, 2 Bedrooms, Partial Ocean View

Dining room

Apartment, 2 Bedrooms, Partial Ocean View

  • 1506 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Partial ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

View all photos for Executive Apartment, 4 Bedrooms, Jetted Tub (No Housekeeping)

48-inch LCD TV with cable channels, TV, DVD player

Executive Apartment, 4 Bedrooms, Jetted Tub (No Housekeeping)

  • 2422 sq ft
  • 4 bedrooms
  • 3 bathrooms
  • Partial ocean view
  • Sleeps 8
  • 2 Queen Beds and 4 Twin Beds OR 4 Queen Beds

View all photos for Apartment, 1 Bedroom (Spa - no housekeeping) StayCay with 2x SkyPoint Access, Chocolates & more!

View from room

Apartment, 1 Bedroom (Spa - no housekeeping) StayCay with 2x SkyPoint Access, Chocolates & more!

  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Apartment, 1 Bedroom, Jetted Tub (No Housekeeping)

View from room

Family Apartment, 1 Bedroom, Jetted Tub (No Housekeeping)

  • 915 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

View all photos for Penthouse, 3 Bedrooms (No Housekeeping)

In-room safe, individually decorated, individually furnished, desk

Penthouse, 3 Bedrooms (No Housekeeping)

  • 2421 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Partial ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Twin Bed OR 3 Queen Beds

View all photos for Family Apartment, 1 Bedroom, Jetted Tub, City View

View from room

Family Apartment, 1 Bedroom, Jetted Tub, City View

  • 915 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 1 King Bed and 1 Queen Bed

View all photos for Suite, 3 Bedrooms (Celebrity Suite)

Suite, 3 Bedrooms (Celebrity Suite) | In-room safe, individually decorated, individually furnished, desk

Suite, 3 Bedrooms (Celebrity Suite)

  • 2153 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Superior Apartment, 4 Bedrooms

48-inch LCD TV with cable channels, TV, DVD player

Superior Apartment, 4 Bedrooms

  • 2421 sq ft
  • 4 bedrooms
  • 3 bathrooms
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Twin Beds OR 2 Queen Beds and 2 King Beds

View all photos for Superior Penthouse, 4 Bedrooms, Bathtub, Ocean View

Superior Penthouse, 4 Bedrooms, Bathtub, Ocean View | Living area | 48-inch LCD TV with cable channels, TV, DVD player

Superior Penthouse, 4 Bedrooms, Bathtub, Ocean View

  • 4305 sq ft
  • 4 bedrooms
  • 3 bathrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms, Jetted Tub, Ocean View (No Housekeeping)

Dining room

Apartment, 2 Bedrooms, Jetted Tub, Ocean View (No Housekeeping)

  • 1506 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Partial ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 2 Queen Beds

View all photos for Apartment, 2 Bedrooms, Jetted Tub (No Housekeeping)

In-room safe, individually decorated, individually furnished, desk

Apartment, 2 Bedrooms, Jetted Tub (No Housekeeping)

  • 1506 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 2 Queen Beds

View all photos for Penthouse, 3 Bedrooms

In-room safe, individually decorated, individually furnished, desk

Penthouse, 3 Bedrooms

  • 2421 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds OR 2 Queen Beds and 1 King Bed

Similar properties

Indoor pool, 4 outdoor pools, open 6:00 AM to 10:00 PM, sun loungers

Hilton Surfers Paradise Hotel & Residences

  • Pool
  • Hot Tub
  • Spa
  • Kids pool
4.1 out of 5, Very Good, (1008)
The price is $165
per night
$182 total
includes taxes & fees
Apr 28 - Apr 29
Hilton Surfers Paradise Hotel & Residences

About this property

Q1 Resort & Spa

4.5-star aparthotel in Surfers Paradise
Along with 4 restaurants, this smoke-free aparthotel has 2 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Other amenities include an indoor pool, a fitness center, and a bar/lounge. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Guests will appreciate conveniences like a washer/dryer and a dining area, while an LCD TV with cable channels and a DVD player provide a bit of entertainment.
Q1 Resort & Spa offers 252 air-conditioned accommodations with iPod docking stations and washers/dryers. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. 48-inch LCD televisions come with cable channels and DVD players. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Spa. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Q1 Resort & Spa features a full-service spa, 2 outdoor swimming pools, an indoor pool, and a hot tub. Dining is available at one of the aparthotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 4.5-star property consist of a business center, a meeting room, and limo/town car service. This luxury aparthotel also offers a fitness center, a sauna, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Q1 Resort & Spa is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:30 AM and on weekends between 7:30 AM and 10:30 AM.
Q1 Resort & Spa has 4 restaurants on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • 2 outdoor pools
  • Aromatherapy
  • Body scrubs
  • Facials
  • Full-service spa
  • Hot tub
  • Hydrotherapy
  • Indoor pool
  • Massage
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi is limited to 24 hours per day (2-device limit)

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Onsite parking options include a garage

Family friendly

  • Babysitting (surcharge)

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Dining

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; AUD 44 for adults and AUD 30 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 48-inch LCD TV with cable channels
  • DVD player
  • iPod dock

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business center
  • Computer station
  • Conference center
  • Desk
  • Meeting room

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Free local calls
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine
  • Wedding services

Location highlights

  • In an entertainment district
  • In the city center
  • In the suburbs
  • Near the airport
  • Near the boardwalk/promenade
  • Near the ocean

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Gym
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Whale watching nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 252 units
  • 74 floors
  • Banquet hall
  • Bicycle rentals
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 2000 per stay

We have included all charges provided to us by the property.

The listed deposit applies to Penthouse bookings. The general deposit is AUD 300 per stay for Apartment, 1 Bedroom and Apartment, 2 Bedrooms bookings, AUD 500 for Apartment, 3 Bedrooms and Apartment, 4 Bedrooms bookings, and AUD 1000 for Suite, 3 Bedrooms (Celebrity Spa) bookings.

Optional extras

  • Fee for full breakfast: approximately AUD 44 for adults and AUD 30 for children
  • Airport shuttle fee: AUD 22 per person (one way)
  • Airport shuttle fee per child: AUD 15 (one-way), (up to 13 years old)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Free in-room WiFi is limited to 24 hours per day (2-device limit)
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Q1 Resort
Q1 Resort Surfers Paradise
Q1 Surfers Paradise
q1 Hotel Surfers Paradise
Q1 Resort And Spa Gold Coast/Surfers Paradise
Q1
Q1 Resort Spa
Q1 Resort & Spa Aparthotel
Q1 Resort & Spa Surfers Paradise
Q1 Resort & Spa Aparthotel Surfers Paradise

Q1 Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2478 out of 4331 reviews
Rating 8 - Good. 1230 out of 4331 reviews
Rating 6 - Okay. 399 out of 4331 reviews
Rating 4 - Poor. 130 out of 4331 reviews
Rating 2 - Terrible. 94 out of 4331 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

daniel

Traveled with family and small children
Liked: Cleanliness
Stayed at the Q1 many times now, room are spacious, clean and the views are amazing. Pools are great and open till 9pm so the kids loved coming back for night swims if they were well behaved at dinner time. Definitely be back next time we are on the gold coast.
Stayed 5 nights in Jan 2025

10/10 Excellent

Zannoubia

Liked: Cleanliness, property conditions & facilities
The property view was amazing
Stayed 5 nights in Jan 2025

10/10 Excellent

Hussein

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Nick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Easy walk to beach and main streets
Stayed 7 nights in Jan 2025

8/10 Good

Christian

Liked: Amenities, property conditions & facilities
Room could be cleaner
Stayed 5 nights in Jan 2025

6/10 Okay

Nancy

Traveled with partner
Liked: Cleanliness, amenities
Pros: -Had a beautiful beach view and a lovely alfresco to sit in to have your morning coffee. -Close to the beach and anything you wanted - Kitchen and place was clean - Everyone very friendly and welcoming Cons: -Unfortuantely the mattress on the right was ruined and uncomfortable -The shower had rust and is leaking on the side (had to place towels on the ground to keep it dry) -The TV was shocking as it kept disconnecting, turning on and off and losing signal to Foxtel frequently, we couldn't even use the "casting" option as it wouldn't work. Had IT come in and reboot the TV several times along with the router but they advised they had no control over Foxtel's reception. - The hotel spa was very small compared to the size of pools and place, very disappointing as there were always kids splashing around in it and you couldn't really relax in it, let alone fit comfortably - The designated parking spots was ok but very tight, a lot of the people had family sized SUVs or FWDs and couldn't fit properly so they would take almost 2 spots and you would have to find another but only the special marked spots -Air-conditioning had to be rebooted as it was very weak. We thought this was normal until a maintenance man looking at the TV issue advised us Overall had an ok time, wouldn't want to stay here again though.
Stayed 5 nights in Jan 2025

10/10 Excellent

Michael

Stayed 10 nights in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Spacious, peaceful and clean, good amenities
Stayed 2 nights in Jan 2025

10/10 Excellent

Tracey

Liked: Cleanliness, amenities, property conditions & facilities
Everything about our stay was amazing. The apartment was wonderful and had everything we needed. The front desk staff were always so helpful and friendly. The resort pool was lovely. We had the buffet breakfast one morning in the sky point which was fabulous with delicious food and great views. It was in a great location, just walking distance to the beach and to the Surfers Paradise Cavil Avenue. We would definitely return as this accommodation was wonderful.
Stayed 5 nights in Dec 2024

8/10 Good

Theophilus

Stayed 4 nights in Dec 2024

6/10 Okay

Dwayne

Traveled with partner
Disliked: Property conditions & facilities
Unfortunately our first night was a night to forget the room looked like it had gone 101 rounds with lily phillips , the next morning we were moved after discussions the day before , amazing views but unfortunately a bit ratty and 2 single bed mattress pushed together trying to disguise themselves as a king bed (very uncomfortable) unfortunately the q1 has become outdated but still continue to charge the rates of a 5 star hotel . Better options can be found at a lot less hit to the back pocket , we will be exploring our options next time we are up in surfers
Stayed 9 nights in Dec 2024

10/10 Excellent

Nicola Glenda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stunning property. Stayed in a family apartment and was amazed at the room and views. Pool area is gorgeous. Kids loved it. Will definitely return
Stayed 4 nights in Jan 2025

10/10 Excellent

Hiran

Traveled with family
Liked: Cleanliness, room comfort
Great apartments, very spacious and has everything you need. Close to the beach and surfer’s paradise
Stayed 3 nights in Dec 2024

8/10 Good

Hoda

Liked: Cleanliness, amenities
Would stay here again.
Stayed 5 nights in Dec 2024

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

WENDY

Traveled with family
Liked: Cleanliness, property conditions & facilities
Loved the pool area and the opening hours
Stayed 2 nights in Jan 2025

10/10 Excellent

Jocelyn

Traveled with group
Liked: Cleanliness, room comfort
Loved the pool and location Great car parking was free
Stayed 1 night in Dec 2024

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is located in a very convenient area, short walk to beach and main shopping mall. Also close to light rail. Our room was clean and had everything we needed. Only con was that even though the main bedroom had block out blinds the light was still very bright in the morning as light came in around the sides and top of blinds. The pool area was nice but offered no umbrellas to shade the sun lounges. You did need to be in the pool area before 9 am or you would miss out on getting a sun lounge, table or lounges under the umbrellas. Overall is was good for our needs.
Stayed 5 nights in Dec 2024

10/10 Excellent

Leanne, Oak Flats

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very friendly & helpful staff.
Stayed 4 nights in Dec 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kitchen utensils a bit limited but quickly resolved by staff once raised. Otherwise excellent.
Stayed 6 nights in Dec 2024

8/10 Good

Natalia

Stayed 4 nights in Dec 2024

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, just wish we were able to receive room upgrade. Hopefully next time!
Stayed 2 nights in Dec 2024

8/10 Good

Yana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is lovely and well-suited for families traveling together, with amenities and services that cater to their needs. However, it might not be the best fit for couples looking for a more romantic or relaxing getaway. One suggestion would be to provide a towel service, as it felt inconvenient to have to wash them ourselves during a holiday. Overall, a good experience but with room for improvement in this regard.
Stayed 5 nights in Dec 2024

10/10 Excellent

Xiaoying, melbourne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Lakshmi

Traveled with family
Liked: Cleanliness, room comfort
Just ok
Property and room are good but could have been a lot better. This is our first trip to Australia from US , we booked room with kids aged 1 and 4 years old, which we communicated earlier and when we went to check-in they charged us extra for crib/baby cot and high chair. They offer “ express “ house keeping , they take out trash, make bed and restock coffee and towels but they don’t clean the room or restock toiletries . With kids I had to clean up sand and food etc that was on the floor every night. My daughter has been collecting room keys to remember the cities we travelled and places we stayed. All of the hotels we stayed (4 and 5 stars) in US and AUS have been more than happy to let us keep the room keys but Q1 reception staff mentioned that we would be charged to keep the room key card. And the staff didn’t bother to be kind about that. It’s not about the small extra charges for me but it’s the service I thought was lacking especially for the premium price we paid for the stay. I wouldn’t stay here or any of their locations again.
Stayed 3 nights in Dec 2024