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Mermaid Waters Hotel by Nightcap Plus

3.5 star property

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Photo gallery for Mermaid Waters Hotel by Nightcap Plus

Outdoor pool, sun loungers
Property entrance
Studio Family | Terrace/patio
Bar (on property)
Front of property - evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service

Explore the area

Map
Cnr Markeri Street & Sunshine Boulevard, Mermaid Waters, QLD, 4218
  • The Star Gold Coast
    ‪3 min drive‬
  • Gold Coast Convention and Exhibition Centre
    ‪3 min drive‬
  • The Oasis
    ‪4 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪19 min drive‬

Room options

View all photos for Accessible Studio King

Accessible Studio King | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Accessible Studio King

9.2 out of 10
Wonderful
(7 reviews)
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Mermaid Suite

Mermaid Suite | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Mermaid Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Studio Twin Queen

Studio Twin Queen | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Studio Twin Queen

9.0 out of 10
Wonderful
(12 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Family

Studio Family | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Studio Family

9.2 out of 10
Wonderful
(12 reviews)
  • 453 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Studio King

Studio King | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Studio King

9.2 out of 10
Wonderful
(58 reviews)
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Studio Family Spa

Studio Family Spa | 1 bedroom, in-room safe, soundproofing, iron/ironing board

Studio Family Spa

9.4 out of 10
Exceptional
(3 reviews)
  • 453 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About this property

Mermaid Waters Hotel by Nightcap Plus

3.5-star hotel in Mermaid Waters
This hotel features a golf course, an outdoor pool, and a restaurant. Free buffet breakfast and free self parking are also provided. Other amenities include a bar/lounge, concierge services, and dry cleaning.
Guest accommodations at Mermaid Waters Hotel by Nightcap Plus offer safes and complimentary newspapers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
Guests can play rounds at the 9-hole golf course. Other recreational amenities include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Mermaid Waters Hotel by Nightcap Plus features a golf course and an outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning.

This Gold Coast hotel also offers barbecue grills, an arcade/game room, and tour/ticket assistance. Onsite covered self parking is complimentary.

Mermaid Waters Hotel by Nightcap Plus has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.
Brasserie - This family restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi

Parking and transportation

  • Free covered self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie

Things to do

  • 9-hole golf course
  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Children's games
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper

Food and drink

  • Limited room service

More

  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available

Check-out

Check-out before 10:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from July 15 2025 to August 15 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of AUD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: AUD 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property caters to LGBTQ+ guests
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mermaid Waters Quality Hotel
Quality Hotel Mermaid Waters
Quality Mermaid Waters
Quality Hotel Mermaid Waters Gold Coast
Quality Inn Mermaid Waters
Quality Hotel Mermaid Waters
Mermaid Waters Hotel by Nightcap Plus Hotel
Mermaid Waters Hotel by Nightcap Plus Mermaid Waters
Mermaid Waters Hotel by Nightcap Plus Hotel Mermaid Waters

Mermaid Waters Hotel by Nightcap Plus Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 1009 reviews
Rating 8 - Good. 358 out of 1009 reviews
Rating 6 - Okay. 81 out of 1009 reviews
Rating 4 - Poor. 32 out of 1009 reviews
Rating 2 - Terrible. 14 out of 1009 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

tristan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent Coffee

Wrong room at 1st, but changed straight away, service was great. Breakfast was very good. Coffee was good.
Stayed 1 night in Apr 2025

10/10 Excellent

Pao-Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Greg

Stayed 1 night in Apr 2025

6/10 Okay

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Guests were smoking in the stairwells

I was a little annoyed to see another guest smoking in the stairwell which the smell lingered into the floor of the hotel rooms. I called reception twice because it also was coming through the split system which I believe wherever the outdoor units are kept someone was smoking near those as well as the termite smoke smell was lingering in our room
Stayed 1 night in Apr 2025

10/10 Excellent

harpreet

Very Nice
Stayed 1 night in Apr 2025

10/10 Excellent

Anntain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Apr 2025

2/10 Terrible

Tina

Disliked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

JR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Audrey

Stayed 1 night in Mar 2025

10/10 Excellent

Ann-Maree

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very clean room excellent buffet breakfast - we will definitely return
Stayed 1 night in Mar 2025

6/10 Okay

Deshni

Liked: Cleanliness, staff & service
Overpriced. Poor connectvity. TV didn't work. Staff were friendly
Stayed 1 night in Mar 2025

8/10 Good

Lynette

Liked: Cleanliness, staff & service, room comfort
A very friendly, warm welcome by young receptionists was beaut ! …. Thank you ! We will be back , great Reno underway ; nice breakfast included , thanks chef !
Pool view as asked 👌 .
Stayed 1 night in Mar 2025

8/10 Good

Zenita

Stayed 1 night in Feb 2025

10/10 Excellent

Nusrat

Stayed 3 nights in Jan 2025

10/10 Excellent

Matthew

Stayed 2 nights in Feb 2025

10/10 Excellent

Danny, camillo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service from check in to the breakfast staff.the room was clean newish no fuss,bed was comfy.it was very quite our room backed onto the rear car park and was easy to access our car in secure parking.the breakfast complimentary was fresh with lots of choices .it has a resturant and pokies venue attached to it and was open till 4am serving drinks.
Stayed 3 nights in Feb 2025

4/10 Poor

Nicole

Stayed 1 night in Feb 2025

10/10 Excellent

Howard, Highgate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location; excellent bistro; breakfast included; friendly & helpful staff; excellent room. Need a car to get to main attractions.
Stayed 1 night in Feb 2025

10/10 Excellent

Sairose

Traveled with family and small children, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with quick check in and great choice for breakfast.
Stayed 1 night in Feb 2025

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Erena

Business traveler
Liked: Cleanliness, staff & service, amenities
Friendly staff Good breakfast Noisy and leaky fridge
Stayed 3 nights in Feb 2025

8/10 Good

Anselm-Zixton, West Kempsey

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and very hospitable place.
Stayed 2 nights in Jan 2025

8/10 Good

GABRIEL, Bowen Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great option when you visit the Gold Coast for a weekend
Stayed 2 nights in Jan 2025

10/10 Excellent

Maria Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel looks amazing and the rooms, food and custom service are all amazing. I would definitely recommend it.
Stayed 2 nights in Jan 2025

8/10 Good

Krystle

Traveled with family and small children
Liked: Staff & service
Free breakfast was good and convenient to have. Room and stay were pleasant. Netflix not working for the duration of our stay despite asking staff to look into it several times. More attention to detail could be taken in the bathrooms with the daily tidying/cleaning.
Stayed 7 nights in Jan 2025