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Turtle Beach Resort

4.0 star property

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Photo gallery for Turtle Beach Resort

Property amenity
2 Bedroom Superior Apartment | Private kitchen | Fridge, microwave, oven, stovetop
1 Bedroom Apartment | Living area | Flat-screen TV
Water park
2 Bedroom Family Suite | Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Hot Tub
  • Housekeeping

Explore the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Pacific Fair Shopping Centre
    ‪2 min drive‬
  • The Star Gold Coast
    ‪3 min drive‬
  • The Oasis
    ‪3 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪30 min drive‬

Room options

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area | Flat-screen TV

2 Bedroom Superior Apartment

  • 829 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area | Flat-screen TV

1 Bedroom Superior Apartment

  • 592 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area | Flat-screen TV

2 Bedroom Apartment

  • 829 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area | Flat-screen TV

2 Bedroom Family Suite

  • 861 sq ft
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area | Flat-screen TV

3 Bedroom Apartment

  • 1184 sq ft
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | Living area | Flat-screen TV

1 Bedroom Apartment

  • 592 sq ft
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Paradise Resort Gold Coast

  • Pool
  • Hot Tub
  • Kids pool
  • Waterslide
4.0 out of 5, Very Good, (1002)
The price is $146
per night
$160 total
includes taxes & fees
May 18 - May 19
Paradise Resort Gold Coast

About this property

Turtle Beach Resort

4-star hotel in Mermaid Beach
This smoke-free hotel features 4 outdoor pools, free water park access, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

This Gold Coast hotel has its very own private beach. Turtle Beach Resort features a complimentary water park, 4 outdoor swimming pools, and 4 hot tubs along with an outdoor tennis court and a waterslide. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This family-friendly hotel also offers a children's pool, a fitness center, and a sauna. For a surcharge, the property provides an airport shuttle (available on request) and a theme park shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

Turtle Beach Resort is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge.
Deck Resturant and Bar - This poolside family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Deck Resturant and Bar

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Crib (surcharge)
  • Free water park access
  • Highchair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 472 out of 1003 reviews
Rating 8 - Good. 367 out of 1003 reviews
Rating 6 - Okay. 114 out of 1003 reviews
Rating 4 - Poor. 39 out of 1003 reviews
Rating 2 - Terrible. 11 out of 1003 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Wotif advertised wrong information. When I checked in and paid already I was told I wouldn't be receiving what I paid for. Wotif were no help and difficult to communicate with. The hotel is super dirty, I wouldn't recommend for young families.
Stayed 4 nights in Jan 2025

4/10 Poor

Kel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

8/10 Good

Rahele

Liked: Cleanliness, staff & service
It was nice but not excellent. Room was clean but old
Stayed 5 nights in Jan 2025

10/10 Excellent

Jason, RD5 Christchurch

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a 6 and 9 year old, the 2 bedroom apartment was a great size and had a good sized kitchen for cooking. The pools and splash zone were great for the kids and it was only a short walk down to the beach. Apartment was great on those hot nights for sleeping also. Would definitely return in the future.
Stayed 6 nights in Jan 2025

6/10 Okay

Kate

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property is in a nice location, the property it self and the grounds were very well looked after and very well maintained like a tropical oasis. Our room, was clean for the most part however there was mould in the showers. As its a self-contained unit, we had to buy washing powder to wash towels and had to pay for any extra toilet paper etc. They have a washing machine and dryer in the room which was amazing and super helpful as we were there for a week. Other down side was there was only 1 ac unit in the whole 2bedroom unit. This was located in the main living area, therefore the bedrooms were very hot and stuffy but did have fans. There are no lifts at all, throughout the facility therefore we had to carry our bags up 3 flights of stairs and we were on the 1st floor. We have toddlers and as much as we wanted to be on the ground floor it was a blessing that we weren't as we had a balcony and the kids couldn't run off. A lot of the ground units, dont have any barriers to keep the kids in once you open your slidding door to your patio seating area.
Stayed 6 nights in Jan 2025

4/10 Poor

Tracey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 2 nights and were thoroughly unimpressed. The hotel is in dire need of renovation, with rundown rooms and poor maintenance. The staff were unfriendly and unhelpful. To top it off, we had cockroaches in our room! Needless to say, we won't be returning.
Stayed 2 nights in Jan 2025

6/10 Okay

Wendy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lack of lifts, older couple given a third floor unit, difficulty carrying luggage to and from room. Requested before hand to be close to family but were in resort next door so too far away to be involved with daily activities with family.
Stayed 10 nights in Jan 2025

10/10 Excellent

Andria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
This is the ideal place for a family. The splash zone keeps the kids entertained and the staff keep them safe and protected. The kids club is great. I wish they also had a teen club for the older kids.
Stayed 8 nights in Jan 2025

6/10 Okay

Sharon

Disliked: Property conditions & facilities
After staying at Turtle Beach for a number of years now, resort and rooms needs an update. Food and drinks from The Deck expensive for the quality.
Stayed 5 nights in Jan 2025

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Jan 2025

6/10 Okay

Alexander

Traveled with family

Ordinary

Was amazing but the food and drinks at their cafe were ordinary. Then they had the Gaul to charge me a cleaning fee for leaving stuff in the fridge and a few bags of rubbish in the room. We were there for 9 days and the dumpster was in the garage. They need more bins are d the place
Stayed 9 nights in Jan 2025

2/10 Terrible

Josephine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room was a little older it was definitely comfortable and ideal for what we were after. Would stay again for sure.
Stayed 6 nights in Jan 2025

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this property.. awesome for children and parents… staff and amenities were perfect for a 1 week stay .. Thank you very much to all at the Turtle beach resort..
Stayed 6 nights in Jan 2025

10/10 Excellent

Eman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort had alot of activities for the kids spacious room bery clean great customer service
Stayed 3 nights in Jan 2025

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
We obviously enjoy Turtle Beach - it’s our third time here!
Stayed 8 nights in Jan 2025

8/10 Good

Debbie Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely family friendly property. Close to Pacific fair for shopping convenience. Beautiful grounds and pool facilities. Beds could have another level of comfort. Tidy, clean property with excellent parking facility.
Stayed 7 nights in Jan 2025

8/10 Good

Aaron David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Turtle beach resort was a great place to stay with three young children both safe and the facilities made it easy to keep them occupied with the swimming pool choices available on site.
Stayed 6 nights in Jan 2025

6/10 Okay

Jackie

Traveled with family
The property apartment had some wear and tear and some repairs needed. the basket in the dishwasher needs replacing, the knob on the dryer falls off, the sink tap didn't swing between the 2 sinks. Otherwise it was a ok resort for families, wouldn't recommend it for couples with no kids
Stayed 5 nights in Jan 2025

10/10 Excellent

Erin

Stayed 8 nights in Dec 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing holiday here. You have everything you need including a kids club we didnt know about until we arrived. There is an adults only pool you can go to when the kids are being entertained. Extremely family friendly and we all had a ball
Stayed 5 nights in Dec 2024

10/10 Excellent

Owen

Stayed 10 nights in Dec 2024

10/10 Excellent

ABRAHAM

Stayed 7 nights in Dec 2024

8/10 Good

Shontina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Room could do with a make over very uncomfortable couches that looked like they needed a great clean. And kitchen cabinetry was peeling. Air conditioning in bedroom and main lounge was fantastic bed was comfy room sizes were great. Facilities at the resort was amazing
Stayed 6 nights in Dec 2024

6/10 Okay

Hamish

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The rooms have been let go with rotting door jams and poor cleaning
Stayed 5 nights in Dec 2024