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Turtle Beach Resort

4.0 star property

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Photo gallery for Turtle Beach Resort

Enjoy a thrilling water slide experience with a platform and stairs leading to a pool area.
Relax in a spacious room with a sofa, armchair, and flat-screen TV, offering a view of palm trees.
Enjoy cooking in this kitchen with light cabinetry, stainless steel appliances, and a large window overlooking lush greenery.
Relax in a serene outdoor space surrounded by lush tropical plants and palm trees.
Relax in this stylish living room with a comfortable sofa, flat-screen TV, and sliding glass door leading to an outdoor dining area.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Hot Tub
  • Housekeeping

Explore the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Pacific Fair Shopping Centre
    ‪2 min drive‬
  • The Star Gold Coast
    ‪3 min drive‬
  • The Oasis
    ‪3 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪18 min drive‬

Room options

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area | Flat-screen TV

2 Bedroom Superior Apartment

8.0 out of 10
Very good
(43 reviews)
  • 829 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area | Flat-screen TV

1 Bedroom Superior Apartment

7.4 out of 10
Good
(9 reviews)
  • 592 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area | Flat-screen TV

2 Bedroom Apartment

7.8 out of 10
Good
(7 reviews)
  • 829 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area | Flat-screen TV

2 Bedroom Family Suite

9.8 out of 10
Exceptional
(6 reviews)
  • 861 sq ft
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area | Flat-screen TV

3 Bedroom Apartment

7.6 out of 10
Good
(5 reviews)
  • 1184 sq ft
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | Living area | Flat-screen TV

1 Bedroom Apartment

8.4 out of 10
Very good
(6 reviews)
  • 592 sq ft
  • Sleeps 3
  • 1 Queen Bed

About this property

Turtle Beach Resort

4-star hotel in Mermaid Beach
This smoke-free hotel features 4 outdoor pools, free water park access, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

This Gold Coast hotel has its very own private beach. Turtle Beach Resort features a complimentary water park, 4 outdoor swimming pools, and 4 hot tubs along with an outdoor tennis court and a waterslide. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This family-friendly hotel also offers a children's pool, a fitness center, and a sauna. For a surcharge, the property provides an airport shuttle (available on request) and a theme park shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

Turtle Beach Resort is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge.
Deck Resturant and Bar - This poolside family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Deck Resturant and Bar

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Crib (surcharge)
  • Free water park access
  • High chair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 471 out of 1004 reviews
Rating 8 - Good. 370 out of 1004 reviews
Rating 6 - Okay. 115 out of 1004 reviews
Rating 4 - Poor. 37 out of 1004 reviews
Rating 2 - Terrible. 11 out of 1004 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Stayed 3 nights in Apr 2025

8/10 Good

andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms a bit dated and a bit noisy with all the roadwork currently
Stayed 3 nights in Apr 2025

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for families

We have stayed at Turtle Beach Resort now about 5 times over the years and we do enjoy the facilities, the gardens are beautiful and well maintained, the pools are lovely. The apartments are good and spacious, unfortunately they have a bath shower and when you are in your seventies getting into the shower can be difficult nearly had a nasty fall out of the bath could have done with a handle on the wall. What disappoints me is the fact that they take $200 and put it on hold and even though we did not spend any money and have been home for a few days I still do not have access to our money. We are booked to stay at Christmas again with our daughter’s family and maybe our last as with my mobility it is getting harder to climb the stairs which is a shame because we have enjoyed our previous times at Turtle Beach Resort.
Stayed 7 nights in Apr 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Apr 2025

4/10 Poor

Andrew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelt really bad there is a non refund policy as i was told staff is nice but rooms and the general place is very poor
Stayed 4 nights in Apr 2025

8/10 Good

Debbie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Weekend away

Ideal property for children 10 and under. Spacious, neat and tidy. Great pool and water park facilities. Tram works on Gold Coast Highway not ideal if you travel outside the property. Not much information given about checkout. Beach towels only provided for a fee.
Stayed 2 nights in Mar 2025

2/10 Terrible

Matthew

Disliked: Staff & service
Stayed 6 nights in Mar 2025

10/10 Excellent

Lauren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Fantastic stay for kids. The rooms could use a refresh but most of the time was spent outside. The pool facilities and cafe are wonderful. Easy walking distance to woolies, chemist and the beach. Pac Fair a very short drive too. Only thing would be to request a ground floor room if you have little ones as the stairs become quite cumbersome.
Stayed 6 nights in Mar 2025

8/10 Good

Cindy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Turtle Beach as we needed 3 bedrooms and had a 3 year old with us. The pool/play areas were great and very well maintained. The unit itself was large, clean, and very comfortable. Easy 5 min walk to a supermarket, chemist etc. The onsite restaurant was very nice with enormous meals. We enjoyed our stay and would recommend . We didint mind the fact that the whole space is very dated, tired and in need of a makeover.
Stayed 7 nights in Feb 2025

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Beautiful property but the bed we slept on was horrible and needed replacing.
Stayed 7 nights in Feb 2025

10/10 Excellent

Sebastian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay with kids
Stayed 2 nights in Feb 2025

8/10 Good

Michelle

We loved our apartment was a little disappointed that there was no elevator, also the pools are not accessible for people with disabilities as no ramp or easy access into the water. Very family friendly enviroment
Stayed 3 nights in Feb 2025

10/10 Excellent

Nicholas

Stayed 3 nights in Feb 2025

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable Stay

Had a fun, relaxing time. Gardens well maintained. Facilities well kept and clean. Friendly staff. Need some visitor carparks with all the road works that are happening.
Stayed 5 nights in Feb 2025

10/10 Excellent

Kylie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort with lots of activities and pools so its not overcrowded. Close to the beach and Woolworths a shirt walk away. No lifts so 3rd floor access is a but difficult.
Stayed 7 nights in Feb 2025

10/10 Excellent

angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a bit outdated, I think the TV in the lounge room could be bigger for families. For the price you pay per night i didn't think it was good value for money considering mini golf and other activities all cost us extra. The food at The Deck restaurant was great. We thoroughly enjoyed all the pools.
Stayed 1 night in Feb 2025

8/10 Good

katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Unfortunately the road works at the moment hinder your convenience to the coffee shops etc. The pools (slides not included) are unmanned by staff, which I found a little odd.
Stayed 4 nights in Jan 2025

10/10 Excellent

bodie maree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great family holiday 😊
Stayed 6 nights in Feb 2025

10/10 Excellent

Lindsey Raye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

2/10 Terrible

Michael

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Wotif advertised wrong information. When I checked in and paid already I was told I wouldn't be receiving what I paid for. Wotif were no help and difficult to communicate with. The hotel is super dirty, I wouldn't recommend for young families.
Stayed 4 nights in Jan 2025

4/10 Poor

Kel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

8/10 Good

Rahele

Liked: Cleanliness, staff & service
It was nice but not excellent. Room was clean but old
Stayed 5 nights in Jan 2025

10/10 Excellent

Jason, RD5 Christchurch

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a 6 and 9 year old, the 2 bedroom apartment was a great size and had a good sized kitchen for cooking. The pools and splash zone were great for the kids and it was only a short walk down to the beach. Apartment was great on those hot nights for sleeping also. Would definitely return in the future.
Stayed 6 nights in Jan 2025

6/10 Okay

Kate

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property is in a nice location, the property it self and the grounds were very well looked after and very well maintained like a tropical oasis. Our room, was clean for the most part however there was mould in the showers. As its a self-contained unit, we had to buy washing powder to wash towels and had to pay for any extra toilet paper etc. They have a washing machine and dryer in the room which was amazing and super helpful as we were there for a week. Other down side was there was only 1 ac unit in the whole 2bedroom unit. This was located in the main living area, therefore the bedrooms were very hot and stuffy but did have fans. There are no lifts at all, throughout the facility therefore we had to carry our bags up 3 flights of stairs and we were on the 1st floor. We have toddlers and as much as we wanted to be on the ground floor it was a blessing that we weren't as we had a balcony and the kids couldn't run off. A lot of the ground units, dont have any barriers to keep the kids in once you open your slidding door to your patio seating area.
Stayed 6 nights in Jan 2025