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Turtle Beach Resort

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Turtle Beach Resort

Property amenity
Water park
2 Bedroom Superior Apartment | Private kitchen | Fridge, microwave, oven, stovetop
2 Bedroom Family Suite | Terrace/patio
1 Bedroom Apartment | Living area | Flat-screen TV

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Gym
  • Breakfast available
  • Hot Tub
  • Laundry

Explore the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Nobby Beach
    11 min walk
  • Pacific Fair Shopping Centre
    2 min drive
  • Kurrawa Beach
    3 min drive
  • Surfers Paradise, QLD (SFP)
    14 min drive

Room options

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area | Flat-screen TV

2 Bedroom Superior Apartment

  • 829 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area | Flat-screen TV

1 Bedroom Superior Apartment

  • 592 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area | Flat-screen TV

2 Bedroom Apartment

  • 829 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area | Flat-screen TV

2 Bedroom Family Suite

  • 861 sq ft
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area | Flat-screen TV

3 Bedroom Apartment

  • 1184 sq ft
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | Living area | Flat-screen TV

1 Bedroom Apartment

  • 592 sq ft
  • Sleeps 3
  • 1 Queen Bed

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Pool
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4.0 out of 5, Very Good, (1075)
The price is $224
per night
$246 total
includes taxes & fees
Dec 14 - Dec 15
Paradise Resort Gold Coast

About this property

Turtle Beach Resort

4-star hotel in Mermaid Beach
This smoke-free hotel features 4 outdoor pools, free water park access, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
Turtle Beach Resort offers 141 accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

This Gold Coast hotel has its very own private beach. Turtle Beach Resort features a complimentary water park, 4 outdoor swimming pools, and 4 spa tubs along with an outdoor tennis court and a waterslide. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This family-friendly hotel also offers a children's pool, a fitness center, and a sauna. For a surcharge, the property provides an airport shuttle (available on request) and a theme park shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

Turtle Beach Resort is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge.
Fresh and Tasty - This café specializes in local cuisine and serves lunch only.
Deck Resturant and Bar - This poolside restaurant specializes in pizza and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck Resturant and Bar
  • Fresh and Tasty

Things to do

  • 4 outdoor pools
  • 4 spa tubs
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Crib (surcharge)
  • Free water park access
  • Grocery/convenience store
  • Highchair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Renovations and closures

The following facilities or services will be unavailable from November 4 2024 to November 30 2024 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1039 reviews" "
Rating 8 - Good. 387 out of 1039 reviews" "
Rating 6 - Okay. 104 out of 1039 reviews" "
Rating 4 - Poor. 39 out of 1039 reviews" "
Rating 2 - Terrible. 8 out of 1039 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Stayed 2 nights in Aug 2024

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jeremiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this place for families. Clean, geeat rooms and facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Emil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy rooms and common areas. Excellent facilities geared towards family with young kids. Staff were amazing. Only gotcha are the stairs so dont pack heavy and you'll be fine.
Stayed 1 night in Aug 2024

8/10 Good

Garratt

Liked: Staff & service
Great amenities, unfortunately construction on the road puts a dampener on the trip. Great old motel. Probably a bit overpriced for 90’s styling.
Stayed 6 nights in Aug 2024

6/10 Okay

Bridget

Traveled with family and small children
The property is in a great spot for transport, beach and has shops nearby for supplies. The property is tired and needs updating. Or water was luke warm during our stay. Our kitchen was not fully equipped which made it difficult for us. The television services are very basic with no instructions regarding channels etc. The resort is quite dark lots of greenery but that blocks out a lot of light. We enjoyed aspects of the place but were not overly impressed.
Stayed 6 nights in Jul 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turtle Beach
Very roomy. We there there for a Lawn Bowls tournament. Club 200 metres away. Appeared to be an excellent stay for families.
Stayed 6 nights in Aug 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family getaway
I would definitely recommend this accommodation to family groups. Not great for couples as there are kids everywhere. So can be loud at times. Great for kids and lots for them to do.
Stayed 6 nights in Aug 2024

8/10 Good

Darren Michael

Traveled with partner
Close to shops beach and Main Street easy bus stops and nice food
Stayed 7 nights in Aug 2024

10/10 Excellent

Patrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2night Staycation
Had an awesome stay, check in was a breeze and the women at the counter was very smiley, warm & welcoming. Disliked the stairwell on arrival especially when you have kids and all the extra belongings you have to bring for them dragging those up the staircase was a nightmare. Our superior two bedroom apartment was very spacious tidy, clean and had everything we needed. Loved the different swimming areas kids had a blast at splash zone and all the free activities and movies how amazing it is for children. We’d definitely be back in the future. Thank you again for having us :)
Fun in the sun :)
Stayed 2 nights in Aug 2024

8/10 Good

jamie

Traveled with partner
Liked: Staff & service
Great place for kids, room was a little tired and dated
Stayed 8 nights in Jul 2024

10/10 Excellent

Taylor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough time for everything
It was pretty amazing, i feel like one weekend was just not enough time! So much to do.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kerri

Stayed 6 nights in Jul 2024

10/10 Excellent

Brenton

Splash park is awesome
Stayed 5 nights in Jul 2024

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
As a family we enjoyed the pool, slide and spa. We enjoyed the ability to cater for ourselves and have some space to relax.
Stayed 6 nights in Jun 2024

10/10 Excellent

Donna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous for the kids. Room was in need of a soft refurb. Though was good considering the age of the property. We will return.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for kids
Good location, close to woolies metro and bus stops, great car parking, good place to explore the Gold Coast. Splash park and pools keep the kids entertained for hours.
Stayed 5 nights in Jun 2024

8/10 Good

Adam Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jun 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 5 nights in Jun 2024

8/10 Good

Kim

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful. My kids had a great time in Club Turtle, mini golf, tennis, and on the waterpark. It was great Splash Zone was right outside our door! It was slightly annoying however that we werent supplied with extra toilet paper, dishwashing powder or liquid. We only had 2 coffee pods also. Our stay was for 5 nights with 2 adults and 3 kids and the basic necessities to keep the unit clean were expected to be purchased. Overall it was a relaxing stay but would have been easier to keep the unit clean if we were supplied with enough products to do so.
Stayed 5 nights in Jun 2024

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great family holiday place
Our second stay at Turtle Beach Resort, I am sure we will be back. Everything you need
Stayed 3 nights in Jun 2024

8/10 Good

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

6/10 Okay

leslee

Stayed 1 night in Jun 2024

8/10 Good

Paula

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We enjoyed the pools, splash zone and BBQ facilties. The 2 bedroom apartment we had was huge and had 2 bathrooms which we appreciated. You need to know they are unserviced so you dont get fresh towels or anything. Your expected to sort all that yourself and wash and dry your own towels. There was horrendous road works right outside our room which literally went all night long and kept us awake which put a dampner on our stay. The staff didnt seem to care about it. Some of the staff were friendly and helpful and some were not. We stayed in June and there was only 1 pool that is heated apart from the spas. Good location if you have a car for getting to theme parks etc. Essy walk to the beach. 5 min walk to a supermarket, cafe, pharmacy, butcher. Overall we enjoyed Turtle Beach and would reccomend to others.
Stayed 9 nights in Jun 2024

6/10 Okay

steven

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools and the rooms
Stayed 5 nights in Jun 2024