2/10 Terrible
Pranai
Traveled with partner
May 27, 2025
Liked: Cleanliness, amenities
Extremely Disappointing for a 4-Star Property
We booked Le Palais d’Aglaé for our honeymoon, expecting a charming and relaxing escape with beautiful valley views. Unfortunately, what we received was a subpar experience that didn’t reflect a 4-star standard in service, hospitality, or comfort.
Upon arrival, the front desk staff was far from welcoming, offering little assistance and a noticeably dismissive attitude. When we inquired about our room — which was supposed to have a valley view — we were instead given a room with two trees and a wall view (see attached photo). When we addressed the issue, we were told the hotel was full. However, rooms were still showing as available online, both on the hotel’s official site and on Expedia. Even after an Expedia representative called the hotel on our behalf, the staff refused to help or offer alternatives. To make matters worse, we were met with cold stares every time we passed the reception — not something any guest should experience, let alone during a honeymoon.
The room itself felt like a dungeon, with minimal natural light and no ambiance — completely unsuitable for a romantic trip.
Breakfast was equally disappointing. It was poorly organized, with missing utensils, almost no cooked food, and limited options (mostly pastries, bottled juice, and yogurt). We travel frequently, and this has been one of the most disappointing stays in France. The hotel is overpriced, overhyped.
Would not recommend — we truly regret choosing
Pranai
Stayed 1 night in May 2025