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Pacific Gardens Hotel

3.0 star property

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Photo gallery for Pacific Gardens Hotel

Outdoor pool
Reception
Premier Room | Individually decorated, individually furnished, desk, blackout drapes
Outdoor pool
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Free airport shuttle
  • Housekeeping
  • Laundry

Explore the area

Map
1 Mokara Street North Goroka, Goroka, 675
  • Raun Raun Theatre
    ‪8 min walk‬
  • Mt Kis Lookout
    ‪4 min drive‬
  • J.K. McCarthy Museum
    ‪4 min drive‬
  • Goroka (GKA)
    ‪18 min walk‬

Room options

View all photos for Standard Room

Standard Room | Individually decorated, individually furnished, desk, blackout drapes

Standard Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Premier Room

Premier Room | Individually decorated, individually furnished, desk, blackout drapes

Premier Room

  • Sleeps 4
  • 1 Twin Trundle Bed OR 1 King Bed

View all photos for Suite

Suite | Individually decorated, individually furnished, desk, blackout drapes

Suite

  • Sleeps 4
  • 1 Twin Trundle Bed OR 1 Queen Bed

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About this property

Pacific Gardens Hotel

3-star Goroka hotel with lazy river
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a lazy river, conference space, and concierge services.
Pacific Gardens Hotel offers 38 accommodations, which are accessible via exterior corridors and feature bathrobes and irons/ironing boards. These individually decorated and furnished accommodations include desks. LCD televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a lazy river and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Pacific Gardens Hotel features a lazy river and an outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This family-friendly hotel also offers barbecue grills, tour/ticket assistance, and a garden. A roundtrip airport shuttle is complimentary to guests (available on request). Complimentary self parking is available on site.

Pacific Gardens Hotel has designated areas for smoking.

Full breakfasts are available for a surcharge.
Pacific Gardens Hotel has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 7:00 AM to 5:00 PM on request
  • Free self parking on site

Food and drink

  • Full breakfast available for a fee: PGK 35 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Lazy river
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

More

  • Access via exterior corridors
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately PGK 35 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and window guards

We should mention

This property does not have elevators

Property is also known as

Pacific Gardens Goroka
Pacific Gardens Hotel
Pacific Gardens Hotel Goroka
Pacific Gardens Hotel Goroka, South Pacific - Papua New Guinea
Pacific Gardens Hotel Hotel
Pacific Gardens Hotel Goroka
Pacific Gardens Hotel Hotel Goroka

Pacific Gardens Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 40 reviews
Rating 8 - Good. 18 out of 40 reviews
Rating 6 - Okay. 3 out of 40 reviews
Rating 4 - Poor. 5 out of 40 reviews
Rating 2 - Terrible. 3 out of 40 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful surrounds
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We had a nice stay overall, friendly staff and Ok food. Unfortunately there was a lot of mold in the bathroom, but I’m sure that the staff would help us to change room if we bothered asking.
Stayed 2 nights in Mar 2020

10/10 Excellent

Jayprakash Jaykumar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay!
It is comfortable stay.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Pacific Gardens is set in stunning grounds and is surrounded by lush vegetation and trees. It is a cool verdant paradise Overall the service was good, the staff friendly and the attitude relaxed.
Stayed 3 nights in Nov 2019

8/10 Good

Orian

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

6/10 Okay

Manuel, Las palmas, Canary Islands, Spain

Traveled with family
Liked: Property conditions & facilities
We didn't like food restaurant. Never have what they offer or we want in relation with menú. Rooms menú dont have disponibilty. So is very burry if you are more than two days at the hotel.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Natural Gardens surrounding the place were stunning and something to make you get the camera out. Staff were brilliant and food was good. Next time I will take earplugs though because being a wooden building, sound carried throughout and was kept awake all night by the sound of other people’s doors slamming.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful scenery, nice swimming pool, lovely staff
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, in beautiful surrounds. Warm and friendly staff.
Stayed 1 night in Jun 2019

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet and self-contained outside city center-which was good-possible to walk into town; free airport pickup and dropoff but no shuttle into town-had to get a taxi and it took 30mins waiting every time
Stayed 1 night in Jun 2019

2/10 Terrible

SS, US

The flight had to return to Port Moresby because of fog, so never got to experience the hotel. :(
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The standard rooms are great. Just a fan or air condition would be great as the rooms are pretty small, it does get hot.
Stayed 2 nights in Jun 2019

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited options on trips. WiFi is limited. All staff are friendly and try to be helpful. Lovely gardens.
Stayed 1 night in May 2019

2/10 Terrible

Leigh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sub Standard accommodation
I booked and paid for a premium room and was told they were over booked and the only available room was the one given to me. The room was very small, dirty , stuffy no aircon dents in the walls . The leaking toilet sounded like a sonar. The small fridge was rusty pain peeling off the walls. I would never stay in this establishment again under any circumstances
Stayed 1 night in Dec 2018

10/10 Excellent

Ralf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly place
Friendly hotel, with supportive staff. Rooms have enough space and the Asian food is nice and cheap.
Stayed 3 nights in Jul 2018

10/10 Excellent

Reuben, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful secluded estate
This was my first visit to Goroka and I definitely made the right choice when I booked at the Pacific Gardens Hotel. The staff were more than accommodating and the restaurant was fantastic. I was fortunate enough to meet the owner and he personally thanked me for my visit. If you want to stay at a beautiful, quiet, secluded estate, you will definitely not be disappointed with this hotel.
Stayed 3 nights in Apr 2018

6/10 Okay

Jonathan

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Rough hotel, great area and the restaurant rocks
This is PNG and it's a rough 6 hour drive from a major city. Operating here is tough. There is no Home Depot around the corner. The rooms are basic and showing age. The bathroom, developing nation like and not clean. The restaurant is very good, but service can be slow. The hotel is owned by a helicopter company and you'll encounter a company lodging type feel. Wifi? Super PNG slow, so pickup a sim card. Get a local guide, explore the area by PMV and you'll have a blast.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Second time to stay, got a free upgrade. Standard room is very basic and had a few things broken, this time the superior room was much nicer. The kitchen can be a little slow, however the setting for the hotel is very nice. Went on the walking track which was nice except for the spiders.
Stayed 1 night in Oct 2017

10/10 Excellent

mir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in a Goroka Area
This hotel is set in a massive hillside garden. It is safe and has an awesome restaurant. The small rooms for pilots and engineers are good. The deluxe rooms are awesome.
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Felt Let Down
The reception staff were abrupt from the get go. They don't understand the Wotif system and were not willing to listen when I had explained that the extras such as rollaway beds and extra persons staying in the room were included in the price I had already paid. They therefore charged me additional again... The rooms looked very nice in the advertisement, but were not so when I had arrived. There were a lack of towels in comparison to guests per room, and when requests for more were made, none came. All in all, I didn't feel welcome, nor relaxed the slightest.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced, badly managed and a hotel in decline
The hotel is unpleasant. Dark room with only a few lights working, NO heating in the room (despite the town being at 1600m), bathroom had not been cleaned properly, the advertised internet did not work, no manager on site to sort out problems and the supervisor also refused to visit to discuss the many items. This hotel is WAY overpriced for what you get. No way would I book it again.

8/10 Good

Paul, BNE

Liked: Cleanliness, staff & service
Pacific Gardens
Staff were real nice, Manager even gave me a ride to the airport himself. Food was excellent. Room was very "out-back-shed) like but then I paid only a small amount so value was really good considering where I was. Grounds were very nice and peaceful and used by expat locals for a safe place to walk in the open air..

6/10 Okay

Verified traveler

some good , some bad
There re definitely some drawbacks staying in the cheaper rooms - they can be noisy and people in adjoining rooms can be heard all through the night ! UGH! The grounds are gorgeous. The restaurant is hit and miss - meals can take up to 90 minutes - but it is PNG

4/10 Poor

John, Ballina Australia

Disliked: Staff & service, property conditions & facilities, room comfort
A bed but not much else.
Visit to Goroka show.A wonderful experience. Very limited hotel choices and this hotel reflects this. Now in Bali and the contrast in hotels could not be starker.