Search Deals on

Governador Island Vacation Packages

Was not able to stay on my schedule date due to visa, I asked them for a change of date or cancellation, they absolutely refused, the worst customer service ever in my life !!!

Everything super good

I booked Hotel Villa Rica because the rate was reasonable for my stay in Rio. Based on the listing, I wasn’t expecting a luxury hotel, but I was disappointed by the overall condition of the property. The first room I was assigned was spacious, but the bathroom—particularly the shower—did not appear to be thoroughly cleaned, and the furniture was extremely dated and heavily worn. The bed consisted of what felt like a thin mattress topper on a platform and was very uncomfortable. After speaking with the front desk, the staff kindly allowed me to inspect and choose another available room, which I appreciated. Unfortunately, the second room had many of the same issues. Although the bed was an actual mattress, it was exceptionally firm and uncomfortable. The furnishings were again heavily worn, the window would not remain closed, and there was visible mold in the shower. After four nights, I decided to check out early because I simply wasn’t able to get adequate rest due to the bed. The breakfast was very good, and the front desk staff were friendly and accommodating throughout my stay. I also requested a prorated refund for the unused nights. The hotel initially responded promptly through WhatsApp and indicated a refund might be possible, but after Expedia submitted the formal request, communication stopped and the issue remains unresolved. Based on my experience, I cannot recommend this property and would choose to stay elsewhere on a future visit to Rio.

This is a simple but cozy property. The staff was pleasant and the place was very clean.

Local e propriedade especiais com tudo perfeito.

Location was okay but hotel, its old. All furnitures and restroom was old and not so clean. Definitely its not a 4 stars. It motel 6 level of hotel. I only can give 2 stars. If I can recommends something, the restroom need ventilation, also the room doesn't remote control for air conditioning unit. Only 1 setting, on or off. 1 last thing, it was very noisy, I dont know where the noisy coming from but I couldn't sleep at night. Also I could hear snoring from next room. OmG...sorry I won't go back.

Adoramos a estadia! Comemoramos nosso aniversário de casamento no final de semana! E foi incrivel! Voltaremos em breve. Lu nos recepcionou mto bem.