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Master Gramado Hotel

3.5 star property

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Photo gallery for Master Gramado Hotel

Poolside bar
Family Room (Especial) | Minibar, in-room safe, desk, blackout drapes
Front of property
Reception hall
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Gym
  • Parking available
  • Pool
  • 24/7 front desk

Explore the area

Map
Rua Carlos Lengler Filho, 103, Planalto, Gramado, RS, 95675-056
  • Mini Mundo
    ‪6 min walk‬
  • Black Lake Park
    ‪12 min walk‬
  • Gramado Covered Street
    ‪13 min walk‬
  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪86 min drive‬

Room options

View all photos for Family Room (Superior)

Family Room (Superior) | Minibar, in-room safe, desk, blackout drapes

Family Room (Superior)

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Room

Minibar, in-room safe, desk, blackout drapes

Junior Room

  • Mountain view
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Triple Room

Superior Triple Room | Minibar, in-room safe, desk, blackout drapes

Superior Triple Room

  • 269 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room (Especial)

Family Room (Especial) | Minibar, in-room safe, desk, blackout drapes

Family Room (Especial)

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Room

Premier Room | Living area | 50-inch LCD TV with cable channels, TV

Premier Room

  • Mountain view
  • 797 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room

Classic Twin Room | Minibar, in-room safe, desk, blackout drapes

Classic Twin Room

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, blackout drapes

Superior Double Room

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds, Accessible

Minibar, in-room safe, desk, blackout drapes

Superior Room, 2 Twin Beds, Accessible

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

Superior Twin Room | Minibar, in-room safe, desk, blackout drapes

Superior Twin Room

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Double Beds

Minibar, in-room safe, desk, blackout drapes

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

Master Gramado Hotel

3.5-star hotel in Planalto
This smoke-free hotel features 2 outdoor pools, a restaurant, and a fitness center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a swim-up bar, and a rooftop terrace are onsite.
Master Gramado Hotel offers 234 air-conditioned accommodations with minibars and laptop-compatible safes. 50-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Gramado hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Master Gramado Hotel features 2 outdoor swimming pools, a fitness center, a seasonal outdoor pool, and a children's pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a swim-up bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of a business center and a meeting room. Event facilities measuring 2207 square feet (205 square meters) include a conference center. This Colonial hotel also offers a rooftop terrace, a complimentary children's club, and an arcade/game room. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Master Gramado Hotel is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Master Gramado Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 35 per day)
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • A swim-up bar

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Gym
  • Playground

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center
  • Conference center (2,207 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Ballroom
  • Built in 2012
  • Colonial architecture
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 66 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BRL 110 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BRL 3.28 per accommodation, per night

We have included all charges provided to us by the property.

A nightly tourism fee of BRL 2 is collected at the property. The fee does not apply to residents of Gramado, Brazil.

Optional extras

  • Self parking fee: BRL 35 per day
  • Pet fee: BRL 66 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: BRL 110 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Gramado Master Palace
Gramado Master Palace Hotel
Master Palace Hotel
Master Premium Gramado Hotel
Master Premium Hotel
Master Premium Gramado
Master Premium
Master Premium Gramado Brazil
Master Gramado Hotel
Master Gramado Brazil

Master Gramado Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 432 out of 867 reviews
Rating 8 - Good. 298 out of 867 reviews
Rating 6 - Okay. 93 out of 867 reviews
Rating 4 - Poor. 30 out of 867 reviews
Rating 2 - Terrible. 14 out of 867 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good cost x benefit
Stayed 2 nights in Sep 2023

6/10 Okay

Samuel

Traveled with family
Liked: Cleanliness, staff & service
It was Just ok
Stayed 2 nights in Apr 2023

6/10 Okay

scott

Traveled with group, Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
The picture for my room showed we had a balcony and we did not have a balcony. The pool should be heated as the water was freezing
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort

Simple, but paid parking

Hotel is ok, didn't really experience any service other than the check in/out, there was no interaction with staff not even a simple hello when walking into the establishment. The price of parking was a bit ridiculous when the grounds are large, so here is a tip, drop your bags off and ust park outside, there is space and free.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort

Central but nothing special

The hotel is near the centre, definitely walkable (weather permitting), however it is a little dated and wifi isnt the best, if you have a virtual meeting dont bother with a camera it will only lag. Breakfast nothing special, but it does its job. The one thing which one cant understand is that there is a massive parking lot but you have to pay for it.
Stayed 2 nights in Jan 2021

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

pets and pandemic

We are so happy that the hotel accepts pets! All the care aboute the corona virus was amazing!
Stayed 1 night in Jul 2020

10/10 Excellent

Lea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Jean Pierre

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

They could be so good..only if....

-HOTEL LOOKS... beautiful -PARKING LOT ... spacious but not included in your stay( expect to pay daily rates) - CHECK IN ..was a breeze - ROOM.. large enough and a good view to The Valley ( you may be lucky to book one with a patio with a view ) - POOL. . Great space with a spectacular view. Down side, it’s very shallow / upside , it’s heated - BREAKFAST .... THE BEST PART OF OUR STAY ( don’t pay for Café Colonial if you book a room here, it’s better and it’s included -ROOM SERVICE FOOD... not good for what was charged..expected more.. much more -CLEANING SERVICE. ... one day I even asked front desk to clean it while we were out (asked 4 times in a day ) and It still didn’t get cleaned. Had to run down myself to get towels and paper towel. Didn’t enjoy that Overall .. a good stay wasn’t for the cleaning service and room service meals.. Morning shift 1000x better than evening staff. . I’d come back, but certainly would look around before, there are PLENTY of other choices.
Stayed 3 nights in Nov 2019

10/10 Excellent

Tony, Australia

The hotel location was excellent and next to all city ammenities. The staff were friendly and looked after us during our stay when called upon. Overall good size room, big bathroom along with a good breakfast being offered. Hotel was a perfect choice in meeting our needs during this business trip. Also had english tv channels.Building condition has dated over time however, it is well maintained.
Stayed 2 nights in Nov 2018

8/10 Good

Luis G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for children and family

Short holiday with family including kids with 9 years and 6 years old.
Stayed 3 nights in May 2018

8/10 Good

Iain

Liked: Cleanliness, staff & service, room comfort

Good value hotel

Excellent service, comfortable hotel but could do with some decoration refresh in the rooms. Very good breakfast selection, with frequent replenishing.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Anibal, Porto Alegre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second time, not so perfect as first

Second stay in this hotel in a six months period. After first time I went with my family, this turned to be the preferred hotel with kids due it's "Copa Baby" and play area. Well, this time things weren't so nice: play are had several items with some kind of problem, giving lack of interest perception. During checkin, I was being forwarded to a room very distant from Copa Baby, and I had specifically asked for it and a baby bed in Hotels reservation. The guy that was doing our checkin seemed don't care, but helpfully another person said since the hotel was not full, we could easily be changed to a nearer room. We ended probably in the nearest room from Copa Baby as well as receiving a room upgrade.

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dave, Bryn Mawr, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely quiet location in the woods, ... and...

only two short blocks from a spectacular town! The rooms and public areas are spacious, and the breakfasts include everything one could want. Everything is new and in great shape. It is more elegant than I had assumed from the description.

10/10 Excellent

Milton

Stayed 5 nights in Feb 2025

6/10 Okay

Larissa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bom para crianças

O atendimento do check-in foi extremamente demorado, e o funcionário nada simpático, não nos explicou nada sobre o hotel (onde era o café, espaço kids e etc). Café sem reposição, fomos tomar o café próximo às 9h (sendo que o término é as 10h) e já faltavam alguns itens que não foram repostos. O espaço kids é incrível, as monitoras super simpáticas e atenciosas, para quem vai com crianças é uma ótima opção.
Stayed 1 night in Feb 2025

8/10 Good

HENRIQUE

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Raquel

Stayed 5 nights in Jan 2025

8/10 Good

Luciana

Traveled with family
Liked: Cleanliness, staff & service

Bom mas pode melhorar.

No geral boa, mas o hotel deveria oferecer omelete e panqueca no cade da manha. O pao frances nao é bom, sempre murcho. Parecia dormido.
Stayed 5 nights in Jan 2025

8/10 Good

Raphael

Liked: Staff & service
Disliked: Cleanliness

Razoável.

Hotel é bem ok. Café da manhã não tem muita variedade, praticamente todos dias oferecem a mesma coisa. Um ponto baixo é que o serviço de limpeza de quarto só trocava as toalhas de pedisse.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Francieli

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Elisiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024