Wish Serrano Resort

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Front of property - evening/night
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Body treatments, body scrubs, facials, manicures and pedicures
Free daily buffet breakfast
Indoor pool, outdoor pool, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Pet friendly
  • Free WiFi
The current price is $94
includes taxes & fees
May 26 - May 27

Explore the area

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Av das Hortensias, 1480, Gramado, RS, 95.670-138
  • Place, Rua Torta
    ‪1 min walk‬
  • Place, Gramado Central Avenue
    ‪1 min walk‬
  • Place, Gramado Covered Street
    ‪6 min walk‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪68 min drive‬

Room options

Premier Room, Balcony

8.8 out of 10
Excellent
(14 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

Junior Suite

9.4 out of 10
Exceptional
(8 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

Standard Room, Annex Building

9.0 out of 10
Wonderful
(38 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

Junior Suite With Balcony

  • Sleeps 2
  • Free WiFi

Executive Suite

  • Sleeps 4
  • Free WiFi

Superior Room

  • Sleeps 3
  • Free WiFi

Junior Suite, Balcony

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

Executive Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 1 Double Bed, 1 Twin Bed and 1 Twin Sofa Bed
  • Free WiFi

Junior Suite Non Smoking

  • Sleeps 2
  • Free WiFi

Family Room Non smoking

  • Sleeps 4
  • Free WiFi

Premier Room Non Smoking

  • Sleeps 3
  • Free WiFi

Premier Room With Balcony Non Smoking

  • Sleeps 3
  • Free WiFi

Premiere

9.2 out of 10
Wonderful
(13 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 355 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

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About this property

Wish Serrano Resort

5-star hotel in Gramado Centro
This hotel features 4 restaurants, a full-service spa, and an indoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include an outdoor pool, a fitness center, and a bar/lounge.
Wish Serrano Resort offers 258 accommodations with minibars and safes. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Gramado hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Pocahy Zen Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures.
In addition to a full-service spa, Wish Serrano Resort features an outdoor tennis court and an indoor pool. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Wired and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and a meeting room. Event facilities measuring 11119 square feet (1033 square meters) include conference space. This luxury hotel also offers an outdoor pool, a children's pool, and a hot tub. Onsite parking is available (surcharge).

Wish Serrano Resort has designated areas for smoking.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM.
Maggiore Lounge e Bar - This bar serves light fare only. Happy hour is offered.
The Grill - This steakhouse specializes in barbecue and serves lunch and dinner. Open daily.
Garda - This restaurant serves breakfast, lunch, and dinner. Open daily.
Forneria di Como - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (BRL 50 per day)

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Forneria di Como
  • Garda
  • Maggiore Lounge e Bar
  • The Grill

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 11,119 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1976
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 135.00 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 22 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 10 percent

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: BRL 50.00 per day
  • Pet fee: BRL 135.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Serrano Convenções

Serrano Convenções Gramado

Serrano Resort

Serrano Resort Convenções

Serrano Resort Convenções Gramado

Wish Serrano Resort Gramado, Brazil

Serrano Hotel Gramado

Wish Serrano Convention

Wish Serrano Convention Gramado

Wish Serrano Resort Convention

Wish Serrano GJP Hotel Gramado

Wish Serrano GJP Hotel

Wish Serrano GJP Gramado

Wish Serrano GJP

Serrano Resort Convenções SPA

Wish Serrano Hotel Gramado

Wish Serrano Hotel

Wish Serrano Gramado

Wish Serrano

Wish Serrano Resort Convention Gramado

Wish Serrano BY GJP

Wish Serrano

Wish Serrano Resort Hotel

Wish Serrano Resort Gramado

Wish Serrano Resort Hotel Gramado

Wish Serrano Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 671 out of 1001 reviews
Rating 8 - Good. 217 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

4/10 Poor

Ricardo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
O hotel ‘faz parecer' que tem qualidade, em função da gentileza da recepção durante o checkin, e da localização, que é excelente, mas nada no hotel sustenta essa boa impressão. Café da manhã fraquíssimo (muitas opções mas de baixíssima qualidade), com mesas e cadeiras velhas, limpeza das mesas ruins, alimentos com aparência pouco atrativa, qualidade dos iogurtes ou leites ruim, filas para pegar um omelete, e você sai cheirando fritura na roupa que passaria o dia! A academia é boa em relação aos aparelhos, mas ficou suja durante os 6 dias que a frequentei: lixos transbordando, acaba o álcool, banheiro sujo, não repõem panos para limpeza dos aparelhos nem frutas - que só havia no primeiro dia da estadia, mas já aparentava estarem ali há algum tempo e depois não repuseram mais em 5 dias. A limpeza do quarto: não oferecem aqueles papéis para colocarmos em cima da cama solicitando a troca dos lençóis e durante os 6 dias, os lençóis não foram trocados. O banheiro esteve com vaso entupido quase que a estadia inteira, um horror. Parece que a tubulação é ruim… Enfim: Não indico! Uma decepção.
Stayed 5 nights in Feb 2026

8/10 Good

Luciane Nagumo

Traveled with family
Liked: Cleanliness, staff & service, amenities
Poderiam melhorar o atendimento no check in .Teve uma atendente bem chata . Poderiam Enviar mensagem dizendo qual a melhor rota do aeroporto até o hotel , pegamos um estrada muito ruim para chegar até Gramado . Mas o hotel é muito bom , aconchegante e os funcionários são muito bonzinhos . Com excessão do pessoal do check in e os manobristas tbm acho que poderiam melhorar o atendimento. A localização é excelente .
Stayed 3 nights in Feb 2026

10/10 Excellent

Danilo

Stayed 5 nights in Jan 2026

10/10 Excellent

Denize

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment! Staff very friendly and helpful! Everything was great!
Stayed 3 nights in Dec 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 7 nights in Dec 2025

6/10 Okay

sylvio marmor

Stayed 3 nights in Dec 2025

8/10 Good

Solainy

Stayed 5 nights in Dec 2025

6/10 Okay

Eduardo

Traveled with family
Liked: Cleanliness
Stayed 6 nights in Nov 2025

10/10 Excellent

Fernanda

Stayed 2 nights in Nov 2025

10/10 Excellent

Evaldo

Liked: Cleanliness, staff & service, amenities
Quarto com excelente espaço, serviço de camareira eficiente, áreas comuns bem integradas, pessoal educado e disponível.
Stayed 5 nights in Nov 2025

8/10 Good

Luis Gustavo

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2025

10/10 Excellent

Ernesto

Traveled with family
Stayed 5 nights in Nov 2025

10/10 Excellent

Felipe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Vitoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ficamos muito satisfeitos com a hospedagem. Voltaríamos com certeza. Café da manhã muito bom, bem variado e com qualidade. Únicos pontos a melhorar para mim como um todo é o ambiente do café da manhã, que pode ser bem mais agradável, uma iluminação mais legal e mais decorado - tal como é o restante do hotel, e a temperatura das piscinas aquecidas, onde alguma das 3 piscinas poderia ser mais quente que as demais. Estava 14ºC em Gramado e a água estava um pouco desagradável em todas.
Stayed 2 nights in Oct 2025

10/10 Excellent

Pedro Antonio

Stayed 1 night in Oct 2025

10/10 Excellent

Jorge

Stayed 2 nights in Sep 2025

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel no centro de Gramado com muita área verde

Ótima localização. Estrutura excelente. Serviços muito bons. Restaurantes e café da manhã ótimos.
Stayed 2 nights in Sep 2025

10/10 Excellent

Wander L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Hilda Maria

Traveled with group

Hilda

Café da manhã excelente, funcionários muito prestativos. Gostei muito da área externa e dos jardins. Estão até mais bem cuidados do que da minha última estadia.
Stayed 6 nights in Sep 2025

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização, quartos amplos e confortáveis, hotel é um pouco antigo porém muito bem conservado. Muitas atividades para as crianças e também para os adultos. Excelente atendimento.
Stayed 1 night in Aug 2025

10/10 Excellent

Jeane Hotts De Andrade

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

8/10 Good

Sonia

Stayed 2 nights in Jul 2025

2/10 Terrible

Fausto Fernandes Duarte

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Hotel muito
Stayed 2 nights in Jul 2025