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Sercotel Palacio De Los Gamboa

4.0 star property

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Photo gallery for Sercotel Palacio De Los Gamboa

Hallway
Lobby
Reception
Exterior
Daily buffet breakfast (EUR 13 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
Plaza Gamboa s/n, Granada, Granada, 18009
  • Plaza Nueva
    ‪3 min walk‬
  • Granada Cathedral
    ‪3 min walk‬
  • Alhambra
    ‪6 min walk‬
  • Granada (GRX-Federico Garcia Lorca)
    ‪22 min drive‬

Room options

View all photos for Classic Twin Room

Classic Twin Room | Minibar, in-room safe, desk, blackout drapes

Classic Twin Room

9.0 out of 10
Wonderful
(23 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Triple Room

Minibar, in-room safe, desk, blackout drapes

Classic Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Classic Triple Room

Minibar, in-room safe, desk, blackout drapes

Classic Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room

Classic Room | Minibar, in-room safe, desk, blackout drapes

Classic Room

9.0 out of 10
Wonderful
(13 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, desk, blackout drapes

Superior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, blackout drapes

Junior Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room

Minibar, in-room safe, desk, blackout drapes

Basic Room

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, blackout drapes

Superior Double Room

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

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About this property

Sercotel Palacio De Los Gamboa

4-star Granada hotel, connected to a rail/subway station in Granada City Center
This smoke-free hotel features self parking, a business center, and conference space. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite.
Sercotel Palacio De Los Gamboa offers 70 accommodations with minibars and safes. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Public areas are equipped with complimentary wireless Internet access. This 4-star property offers access to a business center and a meeting room. Event facilities measuring 431 square feet (40 square meters) include conference space. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers multilingual staff, ski storage, and tour/ticket assistance. Parking is available onsite for a surcharge.

Sercotel Palacio De Los Gamboa is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (EUR 22 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 13 per person

Things to do

  • Ski storage

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 431 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • Elevator

More

  • 2 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 13 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: EUR 22 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number H/GR/01267 Modalidad: Ciudad

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hesperia Granada
Hesperia Granada Hotel
Hesperia Hotel Granada
Granada Hesperia Hotel
Hesperia Granada Hotel Granada
Hesperia Granada Hotel
Sercotel Palacio De Los Gamboa Hotel
Sercotel Palacio De Los Gamboa Granada
Sercotel Palacio De Los Gamboa Hotel Granada

Sercotel Palacio De Los Gamboa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 563 out of 1001 reviews
Rating 8 - Good. 339 out of 1001 reviews
Rating 6 - Okay. 70 out of 1001 reviews
Rating 4 - Poor. 21 out of 1001 reviews
Rating 2 - Terrible. 8 out of 1001 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

EDWARD

Stayed 2 nights in Apr 2025

10/10 Excellent

Chester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a palatial feel. Everything's marble and ornate. It's conveniently located in the center of the city, and there are lots of restaurants and cafes nearby. It's close to many of the top attractions, but it's quiet. Getting to the parking garage is an adventure; you really have to follow their detailed instructions to have any hope of getting there. Rooms are quiet and well appointed, staff are friendly and all speak good English.
Stayed 2 nights in Apr 2025

10/10 Excellent

Nigel

Stayed 1 night in Apr 2025

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel and absolutely perfect location right in the centre of Granada.
Stayed 1 night in Mar 2025

8/10 Good

Chris

Stayed 2 nights in Mar 2025

8/10 Good

Veronica

Traveled with group
Liked: Staff & service, amenities
It was very well located and the staff was very nice. Didn’t like the AC didn’t work and the room had a weird smell, there were humidity stains in the bathroom… we were so tired we slept like that
Stayed 1 night in Apr 2025

10/10 Excellent

Tofiigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location.
Stayed 2 nights in Mar 2025

10/10 Excellent

Bernard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent city centre location.close to all attractions.
Stayed 3 nights in Mar 2025

6/10 Okay

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sercotel needs to fit new soundproof windows.

The hotel is in an excellent location and the rooms, the staff and breakfast are excellent, as is the service and tapas in the bar in the evenings; however it gets very loud and rowdy at night with crowds of (probably students) making their way home between 11.00 pm and 4.30 am!!! The windows of the hotel do nothing to keep the noise out. So, if you don’t have earplugs, watch out!
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful, recommend as a place to stay
Stayed 2 nights in Mar 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Alex Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice!

Good hotel!
Stayed 2 nights in Feb 2025

10/10 Excellent

Azita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Margarita, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel and the area is in the center, walkable, many dining options.
Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveler

Disliked: Staff & service

Disappointing

This hotel is well located, good breakfast, nice room etc but it disappointed me. I had two issues whilst staying here that were considered irrelevant by the staff. It looks as if they've read all of their good reviews and think they don't need to try anymore. The first issue was being woken up at 6am to the sound of laughing and shouting. I got up to find a tour group in the hotel reception that decided that as they were up, so should the rest of the hotel be. The receptionist was completely ignoring them but when I asked her to manage the situation, her response was that they were waiting for breakfast. They may well have been but it took some insistence from me to get her to ask them to be quiet. The second issue was that one afternoon, I returned to my room to find the door to my room wedged open with a screwdriver. Literally anyone could have walked into my room, I know I did without any check on room keys or whether I was a guest. There were workmen nearby working on the wifi that wedged the door and did not check if the room was mine when I walked in. I told the receptionist that I was not happy but she told me that that it was justified as the work on the wifi was more important than the security of my room. No apology, just a reference to a piece of paper that said they were working on the wifi. The facilities of a hotel are important but staff make the stay a good or bad one. My stay was bad so I do not recommend this hotel.
Stayed 4 nights in Jan 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Wojciech

Stayed 2 nights in Jan 2025

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! The staff was very friendly and helpful. I would definitely recommend this place.
Stayed 6 nights in Jan 2025

10/10 Excellent

Jose

Traveled with family
Excellent, comfortable. Impecable hotel. Regresaría siempre. Precio muy bueno calidad de primera Very good price and first class quality.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Glass window in the bathroom

Everything was good except I didn't like the glass window in the bathroom as I wasn't sure people could or could not see the shadow of what we were doing inside the bathroom.
Stayed 2 nights in Dec 2024

10/10 Excellent

Joachim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Right in the middle of everything. Difficult to get to with a car, but that's true for any hotel in the area. But they have a parking garage, at cost. A ground level room was all we could get because we booked late and it was a busy weekend, so it was a bit dark. But if you are in the city you don't spendmuch time in the room anyways.
Stayed 1 night in Nov 2024