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Hotel Palacio de Santa Paula, Autograph Collection

5.0 star property

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Courtyard
Minibar, individually decorated, desk, laptop workspace
Premium Room, 1 King Bed | Minibar, individually decorated, desk, laptop workspace
Reception
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Gym
  • Breakfast available

Explore the area

Map
Gran Via De Colon 31, Granada, Granada, 18001
  • Calle Gran Via de Colon
    ‪1 min walk‬
  • Calle Elvira
    ‪1 min walk‬
  • Granada Cathedral
    ‪4 min walk‬
  • Granada (GRX-Federico Garcia Lorca)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (View)

Deluxe Room, 1 King Bed (View) | Minibar, individually decorated, desk, laptop workspace

Deluxe Room, 1 King Bed (View)

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Minibar, individually decorated, desk, laptop workspace

Deluxe Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds

Premium Room, 2 Twin Beds | Minibar, individually decorated, desk, laptop workspace

Premium Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium Room, 1 King Bed with Sofa bed | Minibar, individually decorated, desk, laptop workspace

Premium Room, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Minibar, individually decorated, desk, laptop workspace

Premium Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Palacio de Santa Paula, Autograph Collection

5-star hotel in Granada City Center
Along with a restaurant, this smoke-free hotel has a health club and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking. Housekeeping is available on request.
Hotel Palacio de Santa Paula, Autograph Collection offers 75 accommodations with minibars and complimentary bottled water. Each accommodation is individually decorated. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 5-star property offers access to a business center and meeting rooms.

Wireless Internet access is complimentary. This luxury hotel also offers a health club, a terrace, and multilingual staff. Parking is available onsite for a surcharge.

Hotel Palacio de Santa Paula, Autograph Collection is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Hotel Palacio de Santa Paula, Autograph Collection has a restaurant on site.
24-hour room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 30.25 per night)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 30.80 for adults and EUR 16 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycle equipment shop
  • Bicycle tours
  • Designer stores
  • Private wine tours
  • Shopping mall
  • TV in common areas
  • Winery release events

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • Lever door handles
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 30.80 for adults and EUR 16 for children
  • Self parking fee: EUR 30.25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

AC Autograph Collection
AC Palacio Santa Paula
AC Palacio Santa Paula Autograph Collection
AC Palacio Santa Paula Autograph Collection Granada
AC Palacio Santa Paula Autograph Collection Hotel
Ac Palacio De Santa Paula, Autograph Collection Hotel Granada
AC Santa Paula
Palacio Santa Paula
AC Palacio Santa Paula Autograph Collection Hotel Granada
Hotel Palacio de Santa Paula, Autograph Collection Hotel
Hotel Palacio de Santa Paula, Autograph Collection Granada
Hotel Palacio de Santa Paula, Autograph Collection Hotel Granada

Hotel Palacio de Santa Paula, Autograph Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 338 out of 507 reviews
Rating 8 - Good. 116 out of 507 reviews
Rating 6 - Okay. 29 out of 507 reviews
Rating 4 - Poor. 15 out of 507 reviews
Rating 2 - Terrible. 9 out of 507 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

BERNARDO

Stayed 1 night in Nov 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick trip to Granada. Convenient location
Stayed 2 nights in Oct 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Darnley

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Inconsistent Staff Hospitality
The property itself is beautiful, and most of the staff were kind and accommodating. However, my experience with Nadine was less than ideal. While I noticed her being exceptionally pleasant and kind to my friend during checkout, my interaction with her was quite different. She seemed standoffish and didn’t inquire about my stay or show the same warmth. This inconsistency in her demeanor was disappointing
Stayed 3 nights in Sep 2024

10/10 Excellent

Sanjeev

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in an old monastery.
Stayed 1 night in Sep 2024

10/10 Excellent

Fabian

Stayed 2 nights in Aug 2024

8/10 Good

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Lovely Boutique Hotel; quite unique like most of the Autograph Collection Hotels. Food was delicious, service wonderful.
Stayed 2 nights in Sep 2024

10/10 Excellent

Patricia

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED everything about this hotel. Perfect location, excellent service, super clean and beautiful building.
Stayed 4 nights in Aug 2024

6/10 Okay

Scott

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The WiFi sucks...it takes a long time to get any internet connection and is very annoying. There's not a lot surrounding the hotel for restaurants, etc. and it pretty far away from the town center with no transportation options except for cabs, Uber.
Stayed 1 night in May 2024

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, property conditions & facilities
I based all my stays on people’s comments so I will do the same for future travelers. This hotels courtyard was one of the nicest I’ve seen, it was clean and very convenient location, about a 25 minute walk to Alhambra. I chose 5 star hotels for all my stays and to be honest the rooms where not 5 stars, but I think it was 5 star for Granada standards, there are no super high end hotels in this city so based on location it was a 5 star. The staff was great and helpful and overall I would recommend you staying here if you want to see Granada and the Alhambra. Would also highly recommend going to the St Nichilas street at the top and having dinner at the restaurants facing the Alhambra at night.hope this helps.
Stayed 2 nights in Aug 2024

10/10 Excellent

Alba, Spring

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location! Beautiful property!
Stayed 2 nights in Jul 2024

10/10 Excellent

Margaux

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book here and you’re staying in a piece of Granada’s history as well as a superb hotel in terms of cleanliness, comfort, aesthetics, and location!
Stayed 3 nights in Jul 2024

6/10 Okay

Leila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gave me a weird feeling.
Stayed 1 night in Jun 2024

10/10 Excellent

vance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising elegance!
Entrance on busy street belies a beautiful and charming hotel with a gorgeous courtyard and spacious rooms. Service is exceptional.
Stayed 2 nights in Jun 2024

6/10 Okay

Jerry, Honolulu

Liked: Cleanliness
I would rate it about a 3-star property. Rooms are small, coffee maker didn’t work, shower didn’t keep water off the bathroom floor. Service was polite. Low value for money.
Stayed 4 nights in May 2024

8/10 Good

Isabel

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous accommodations, super friendly and welcoming staff that go above and beyond already high expectations.
Stayed 5 nights in Apr 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peaceful courtyard and great service
Good hotel in the heart of Granada. This hotel has a beautiful courtyard that used to be a small cloister of a convent compete with gravestones. The Bar is wonderfully decorated with portraits of monks. The rooms are nicely appointed, with very comfortable beds. The staff at every level is very attentive.
The bar called Claustro
The bar called Claustro
Courtyard
Stayed 3 nights in Apr 2024

10/10 Excellent

Muzhi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Aidan, Spruce Grove

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a must if you go to Granada. It couldn’t be better located if they tried. The food and shopping around was beyond close and amazing, especially the food! The hotel is beyond impressive and historically phenomenal. The staff is beyond helpful and gracious and the rooms are perfect. Highly recommend, 10/10.
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Granada
Incredible place to rest our heads. Upgrades to a junior suite and couldn’t have been happier.
Stayed 1 night in Jan 2024

10/10 Excellent

Keith

Stayed 6 nights in Jan 2024

10/10 Excellent

luis

Stayed 1 night in Jan 2024

10/10 Excellent

Lazaro

Stayed 3 nights in Jan 2024

10/10 Excellent

Monique Maria Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent bed and temperature control, immaculately clean, great atmosphere, very helpful and professional staff. Natasha on the front desk is fantastic.
Stayed 3 nights in Dec 2023