2/10 Terrible
Sadee
Traveled with family
Nov 4, 2024
Disliked: Staff & service
Never again
I had such high hopes for this hotel and I was incredibly let down. Everything was fine until the night shift front desk lady took over. I called her asking for help with parking, and on a 30 second phone call she told me to “just drive home” (I live 3 hours away, we are on vacation) “Find another hotel then” (when I asked if I would be refunded if we switch hotels she said “no but you can just leave”), and when I asked what her name was she yelled “WHY ARE YOU ATTACKING ME!!!” And HUNG UP!! There was an event in downtown flagstaff, I understand that’s out of their control, but the absolute lack of costumer service is astounding. Also, there’s no room service like they advertise. The restaurant they partner with said they don’t do room service, even though everything says they do. To put our parking situation into perspective, we had to drive around for 45 minutes looking for an open spot. And then go move our car at 10pm, 11:30pm, 1:30AM, 2:30AM, and 5AM. I had to have a police officer help me find parking, and he was astounded when I told him my situation. He said “wait, the hotel isn’t helping you at all? That doesn’t sound right”. And it’s not right. I’m still waiting to hear back from a manager. Also- while talking with hotels.com in the middle of the night they called the front desk and she told them I’m lying about everything. That’s why you take pictures!! I’ll attach them. Oh- and only one lightbulb worked in our room.
Sadee
Stayed 1 night in Nov 2024
