2/10 Terrible
Dana
Nov 19, 2024
The stay never happen
Had to cancel our night stay on 11/18/24 due to a medical emergency with my husband. He was air lifted in Barstow, CA to Palm Springs where is still today 11/19 and will remain until possibly 11/22/24.
I reached out to hotel to cancel and they referred me to Hotels.com who I went thru to make the reservation and I was told due to policy they could not refund our cancelled stay. Honestly I had to cancel all of our planned trip and Hotel.com was the only one that would not refund our stay with even a medical emergency.
Dana
Stayed 1 night in Nov 2024