CityFlatsHotel - Grand Rapids, Ascend Hotel Collection
3-star hotel in Downtown Grand Rapids
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection offers 48 air-conditioned accommodations with MP3 docking stations and designer toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.
This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.
Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include manicures and pedicures.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 2 meeting rooms are available. This boutique hotel also offers a 24-hour fitness center, spa services, and coffee/tea in a common area. Parking is available onsite for a surcharge.
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection is a smoke-free property.
CitySen Lounge - Onsite restaurant.
Room service (during limited hours) is available.
Languages
English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Offsite parking available (USD 24 per night)
Street parking available
Self parking on site (USD 24 per night)
Food and drink
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli
Restaurants on site
CitySen Lounge
Things to do
24-hour gym
TV in common areas
Family friendly
In-room crib
Snack bar/deli
Conveniences
24-hour front desk
Hair salon
Luggage storage
Safe at front desk
Shared microwave
Guest services
Housekeeping (daily)
Proposal/romance packages
Wedding services
Business services
2 meeting rooms
Spa
Manicures/pedicures
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Elevator
Wheelchair accessible (may have limitations)
More
2 buildings
5 floors
Banquet hall
Built in 2011
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Free crib
Bathroom
Designer toiletries
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
Flat-screen TV with premium satellite channels
MP3 dock
Food and drink
Limited room service
More
Air conditioning
Desk
Desk chair
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Phone
Policies
Check-in
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21
Check-out
Check-out before 11 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Self parking fee: USD 24.00 per night
Nearby parking fee: USD 24.00 per night (400 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Property is also known as
CityFlatsHotel Grand Rapids Hotel
CityFlatsHotel Hotel
CityFlatsHotel Grand Rapids
CityFlatsHotel
CityFlatsHotel Grand Rapids
CityFlatsHotel Grand Rapids Ascend Hotel Collection
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Hotel
CityFlatsHotel - Grand Rapids, Ascend Hotel Collection Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 485 out of 1005 reviews
10 - Excellent
485
Rating 8 - Good. 276 out of 1005 reviews
8 - Good
276
Rating 6 - Okay. 139 out of 1005 reviews
6 - Okay
139
Rating 4 - Poor. 74 out of 1005 reviews
4 - Poor
74
Rating 2 - Terrible. 31 out of 1005 reviews
2 - Terrible
31
8.8/10
Cleanliness
9.0/10
Staff & service
7.8/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Richard Kent
Apr 17, 2025
Liked: Cleanliness, staff & service
Just OK
Very limited amenities. Lots of hard surfaces (floors, hallways, etc). Also, bed was overly soft and unsupportive. Granted we have a TempurPedic at home so our bar is higher, however the bed at CityFlats was worse than our cheapest mattress in a box.
It was nice, but our room didn't even have a fridge so anything we bought had to be eaten within a few hours or get thrown away. Some of the towels had some stains on them but otherwise room and bed were clean. It was really close to a lot of good food places.
Rocio
Stayed 2 nights in Mar 2025
10/10 Excellent
Verified traveler
Traveled with group
Apr 7, 2025
Liked: Property conditions & facilities
CityFlats
I liked the uniqueness of the hotel. Also eco friendly amenities. Shower and mattress were excellent.
Great location for a concert or game. We had just a couple minute walk to our concert which was perfect. The area is beautiful. Parking could be an issue but we lucked out and were able to get a close spot. Our room was nice. The bed was super comfy. Overall we were very happy with our stay and would stay again.
Only issue was the lack of communication when it came to parking. There is a parking garage connected to the back of the hotel but upon check in we were not informed. We were told we could unload in front then we would have to find parking which was helpful but we ended up finding a parking garage 3 blocks away. But room was nice and clean, no complaints there.
JaShawn
Stayed 1 night in Mar 2025
2/10 Terrible
Claudia
Traveled with group
Mar 24, 2025
Disliked: Cleanliness, room comfort
The room wasn’t the cleanest and it was missing a lot of essential items that needed to be in a hotel room. There was no view in the room and the lighting was bad. The pillows didn’t match and were very uncomfortable.
The room was unexpectedly small. Minimal. Only a small full size or queen bed really fit into the space. Odd layout. Should have been used for a closet instead of a room.
This hotel was very unique in its design, classy and comfortable. It's in a great location and easily walkable to most downtown attractions. The bar area was great and quite welcoming. The bed was high quality and comfortable. We had no view from our room with somewhat of a basement feel, but we didn't spend a lot of time in it to have that matter. It also helped with the unique, high-quality feel of the place. I would definitely recommend it and stay again.
The bartender in the lobby bar was great, poured good drinks, and even stayed to let us order another round at the end of the night! The bed was super comfortable and the shower pressure and temp were perfect. The shower handle was hard to reach without getting soaked so if you want to turn it on and adjust the temp before jumping in, thats almost impossible. Other than that, it was nice.
Very nice hotel but inconvenient parking, we witnessed someone drunkenly hit several cars in the attached parking garage (which is not technically associated with the hotel, but is the most convenient location. And the parking was very expensive