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Sonesta Hotel Grand Rapids Airport

3.0 star property

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Photo gallery for Sonesta Hotel Grand Rapids Airport

Lobby
Lobby
Coffee shop
Terrace/patio
Indoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available

Explore the area

Map
3333 28th St SE, Grand Rapids, MI, 49512
  • Woodland Mall
    ‪5 min walk‬
  • Calvin College
    ‪2 min drive‬
  • Frederik Meijer Gardens and Sculpture Park
    ‪8 min drive‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Kitchenette

1 bedroom, in-room safe, individually decorated, individually furnished

Suite, 2 Queen Beds, Kitchenette

7.6 out of 10
Good
(4 reviews)
  • 500 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds, Pool View

1 bedroom, in-room safe, individually decorated, individually furnished

Family Suite, Multiple Beds, Pool View

  • 675 sq ft
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Room, 2 Queen Beds, Pool View

1 bedroom, in-room safe, individually decorated, individually furnished

Room, 2 Queen Beds, Pool View

7.8 out of 10
Good
(7 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Business Suite, 1 King Bed

1 bedroom, in-room safe, individually decorated, individually furnished

Business Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 650 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette

1 bedroom, in-room safe, individually decorated, individually furnished

Suite, 1 King Bed, Kitchenette

8.6 out of 10
Excellent
(4 reviews)
  • 650 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll in Shower)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, 1 King Bed, Accessible (Roll in Shower)

7.2 out of 10
Good
(5 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, in-room safe, individually decorated, individually furnished

Room, 2 Queen Beds

8.2 out of 10
Very good
(33 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Roll-in Shower (Accessible)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, 1 Queen Bed, Roll-in Shower (Accessible)

8.0 out of 10
Very good
(1 review)
  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

1 bedroom, in-room safe, individually decorated, individually furnished

Room, 1 King Bed

8.6 out of 10
Excellent
(82 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is $158 total
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About this property

Sonesta Hotel Grand Rapids Airport

3-star hotel in Kentwood
An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sonesta Hotel Grand Rapids Airport offers 183 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 45-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Grand Rapids hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

Sonesta Hotel Grand Rapids Airport features an indoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 4036 square feet (375 square meters) include conference space. This business-friendly hotel also offers a terrace, laundry facilities, and a convenience store. An area shuttle within 3 miles and a roundtrip airport shuttle (available on request) are complimentary for guests. Onsite uncovered self parking is complimentary.

Sonesta Hotel Grand Rapids Airport is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 10:30 AM.
Sonesta Hotel Grand Rapids Airport has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 5:00 PM on request
  • Free area shuttle up to 3 mi
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Uncovered extended parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 5 to 20 for adults and USD 5 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Fenced pool
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 4 meeting rooms
  • 4,036 square feet of conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible shuttle
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Grab bar in shower (31 inches high)
  • Grab bar near toilet (33 inches high)
  • Handrails in stairways (34 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 10:00 PM to 10:00 AM
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay, plus a one-time cleaning fee of USD 75
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 20 for children
  • Uncovered extended parking fee: USD 10.00 per day
  • Pet fee: USD 75 per pet, per stay plus USD 75 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ramada Plaza
Delta Hotels Grand Rapids Airport Hotel
Ramada Plaza Hotel Grand Rapids
Grand Rapids Ramada
Ramada Grand Rapids
Ramada Plaza Grand Rapids Hotel Grand Rapids
Ramada Plaza Grand Rapids Hotel
Delta Hotels Marriott Grand Rapids Airport Hotel
Delta Hotels Marriott Grand Rapids Airport
Delta Hotels Grand Rapids Airport
Sonesta Rapids Rapids
Sonesta Hotel Grand Rapids Airport Hotel
Delta Hotels by Marriott Grand Rapids Airport
Sonesta Hotel Grand Rapids Airport Grand Rapids
Sonesta Hotel Grand Rapids Airport Hotel Grand Rapids

Sonesta Hotel Grand Rapids Airport Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 802 out of 1666 reviews
Rating 8 - Good. 374 out of 1666 reviews
Rating 6 - Okay. 212 out of 1666 reviews
Rating 4 - Poor. 124 out of 1666 reviews
Rating 2 - Terrible. 154 out of 1666 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

shay

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Slide is permanently out of order!

The photos on the websites all show that the pool has a slide. This is why I chose this hotel. Nowhere did it say that the slide is permanently closed. There are tons of tables outside the pool area but you’re not allowed to eat at them. The “cafe” is a Starbucks with very limited hours. The hotel was pretty clean but definitely needed updating. The water ran cold for a very long time and then was scalding hot.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Marl'on

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

LIBER OF PLEASURE

This was an absolutely fantastic experience for, looking forward to staying once again.
Stayed 1 night in Mar 2025

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice.
Stayed 1 night in Mar 2025

2/10 Terrible

tensi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Stay

Overall, it was a good stay. I booked the suite so it was perfect for my family. I would stay again.
Stayed 2 nights in Mar 2025

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay

We went to the room and it was not nice. Broken doors in the dresser. 2 lamps above the bed with no lightbulbs in them. I told the guy at the desk we did not want to stay there due to this and even with hotels.com help they would not refund this stay no give me back the additional $50 hotel fee
Stayed 2 nights in Mar 2025

8/10 Good

Kim

Stayed 1 night in Mar 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job
Stayed 1 night in Mar 2025

10/10 Excellent

Gasaza

Liked: Cleanliness, staff & service, property conditions & facilities
Ghhh
Stayed 1 night in Feb 2025

6/10 Okay

Alyssa

No towels 2 nights in a row at the pool. Very understaffed, the hotel manager was bar tending because she said she didn’t have a bar tender.
Stayed 1 night in Mar 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2025

2/10 Terrible

Dianne

Business traveler
Disliked: Staff & service, property conditions & facilities
Hot water stopped working in the hotel and had to find another place to stay. Found out from the hotel I went to that this is a regular issue at Sonesta. Not impressed and very disappointed.
Stayed 7 nights in Mar 2025

10/10 Excellent

Katy

Traveled with family and small children, Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall great!
Stayed 3 nights in Mar 2025

6/10 Okay

Kevin, Grand Rapids

Stayed 1 night in Feb 2025

6/10 Okay

Kevin, Grand Rapids

Traveled with partner
Disliked: Cleanliness
The property is conveniently located. It is a bit understaffed and rundown. Plus each time they had advertised a free continental breakfast and neither time I stayed there was there one available.
Stayed 1 night in Mar 2025

6/10 Okay

Rachelle

Traveled with family
Disliked: Amenities, property conditions & facilities
For the amount of ppl staying at the hotel per staff seemed very dissproportionate. The pool was crowded and had to be closed several times for cleaning. The "breakfast" options were limited from a list of starbucks breakfast items, and took 25 min to heat up for 1 order. The rest of our family opted to go to the real Starbucks next door. The suite rooms were very spacious.
Stayed 2 nights in Feb 2025

2/10 Terrible

Joe

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

2/10 Terrible

Carol, Alanson

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was no hot water in the entire hotel. We were not notified of this at the time of our check in. For breakfast they were out of several (of the very few options) of the items on their menu. The coffee was terrible. We had to pull the server away from his cell phone for service. When we told the front desk about there not being any hot water, he said, “the manager will be in at 3pm.” (This was at 9:30 am). After I asked if we would received the news that there was no hot water, He also said, “That’s the hotel business!” He was unwilling to look in to the problem. I am canceling our stay for our return on March 20th. We will not stay there again and we will not recommend it to anyone. Very disappointing!!
Stayed 1 night in Mar 2025

10/10 Excellent

Felicia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds, easy check in/out.
Stayed 1 night in Mar 2025

4/10 Poor

Samantha

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt that the room needed a huge update. I didn’t like the elevator I was told to use, felt creepy when I got in and when I got off it put me right by the employee lounge and laundry/ cleaning services. They had nothing to choose from for breakfast except a scone and coffee. Will not stay here again
Stayed 1 night in Mar 2025

2/10 Terrible

Alexus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They didn’t have hot water
Stayed 3 nights in Mar 2025

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here frequently for concerts in GR. I wish they had a shuttle downtown like they do to the airport, but we always enjoy our stay with Sonesta GR team.
Stayed 1 night in Mar 2025

4/10 Poor

Lena

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I recently stayed at the Sonesta Hotel and was very disappointed by my stay. Upon arrival my children went to check out the pool and were disappointed to see that the waterslide was not functioning. After our first night we were unable to shower as the hot water was not working. When I inquired at the front desk I learned that the hot water was not working for any of the guests and they did not know when it would be repaired. We requested a partial refund for our first night stay and cancelled the remaining nights. We are thankful we did as our family who stayed for the remaining night said that the water was not repaired adequately in their time at the hotel. Upon reading reviews on a different website I read that other guests have had this same experience with hot water. This problem should be fixed immediately so that other guests do not experience this. It is unexpectable for a hotel to continue to accept guests with a known problem with hot water as this is a basic function that all hotels should be able to supply their guests with. I will not be staying at this hotel again due to my experience.
Stayed 3 nights in Mar 2025