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Holiday Inn Grand Rapids - South by IHG

3.0 star property

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Photo gallery for Holiday Inn Grand Rapids - South by IHG

Exterior
Meeting facility
Exterior
Combined shower/tub, free toiletries, hair dryer, towels
Standard Room, 2 Queen Beds | 1 bedroom, desk, soundproofing, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot Tub
  • Breakfast available
  • Laundry
  • Parking included
  • Gym

Explore the area

Map
6569 Clay Avenue Sw, Grand Rapids, MI, 49548
  • Craig's Cruisers
    ‪1 min drive‬
  • Tanger Factory Outlet Center
    ‪3 min drive‬
  • Van Andel Arena
    ‪11 min drive‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

1 bedroom, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

  • 476 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, desk, soundproofing, iron/ironing board

Premium Room, 1 King Bed

  • 476 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Roll-in Shower (Communications)

Premium Room, 1 King Bed, Roll-in Shower (Communications) | 1 bedroom, desk, soundproofing, iron/ironing board

Premium Room, 1 King Bed, Roll-in Shower (Communications)

  • 476 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications, Accessible Tub)

Standard Room, 1 King Bed, Mobility Accessible (Communications, Accessible Tub) | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Mobility Accessible (Communications, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Accessible Tub)

Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Accessible Tub) | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Mobility Accessible (Communications, Accessible Tub)

  • 476 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

  • 406 sq ft
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

  • 500 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, desk, soundproofing, iron/ironing board

Suite, 1 Bedroom

  • 569 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Standard Room | Room amenity

Standard Room

  • 406 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium Room, 1 King Bed with Sofa bed | 1 bedroom, desk, soundproofing, iron/ironing board

Premium Room, 1 King Bed with Sofa bed

  • 476 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Holiday Inn Grand Rapids - South by IHG

3-star hotel in Cutlerville
An indoor pool, a fitness center, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a hot tub, and coffee/tea in a common area. Weekly housekeeping is available.
Holiday Inn Grand Rapids - South by IHG offers 79 accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Grand Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided weekly.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 14 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an indoor pool, Holiday Inn Grand Rapids - South by IHG provides a waterslide and a hot tub. The hotel offers a snack bar/deli. Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. This family-friendly hotel also offers a fitness center, a terrace, and multilingual staff. Complimentary self parking is available on site.

Holiday Inn Grand Rapids - South by IHG has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: USD 1 to 10 per person
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (weekly)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 16 to January 22:
  • Hot tub
  • Swimming pool
The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 1 to 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 14 years old are not allowed in the swimming pool or fitness facility

Property is also known as

Holiday Inn Express Grand Rapids South
Holiday Inn Express Hotel Grand Rapids South
Holiday Inn Express Hotel Grand Rapids South
Holiday Inn Express Grand Rapids South
Hotel Holiday Inn Express Hotel & Suites Grand Rapids - South
Holiday Inn Express Hotel Suites Grand Rapids South
Holiday Inn Express Hotel
Holiday Inn Express
Holiday Express Grand Rapids

Holiday Inn Grand Rapids - South by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 309 out of 853 reviews
Rating 8 - Good. 250 out of 853 reviews
Rating 6 - Okay. 117 out of 853 reviews
Rating 4 - Poor. 101 out of 853 reviews
Rating 2 - Terrible. 76 out of 853 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Tina L.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Children's pool area was nice for small children.
Stayed 1 night in Mar 2025

2/10 Terrible

Alexis

Stayed 1 night in Feb 2025

2/10 Terrible

Darcy

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The kiddie pool was under construction the sinks in my hotel room kept getting backed up. No sorry the would not let me cancel at once I found all this information out, nor would they give me a refund
Stayed 1 night in Feb 2025

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Brandon

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service

Kiddie Pool Closed

Chose this hotel for their indoor kiddie pool playground per the photos. After we drove THREE HOURS for this amenity, we checked in (nothing was mentioned about the kiddie pool being closed at check-in) and got our kids ready for the pool. Found out when we got down to the pool which was covered with yellow caution tape that the entire kiddie pool area was closed and drained for construction. Desk clerk was 0% apologetic. Very very frustrating.
Stayed 1 night in Jan 2025

8/10 Good

Cathy

Love this place!!
Stayed 2 nights in Jan 2025

8/10 Good

gerri

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the staff especially Tammy and Josh and Edna they were very polite a little comical it was very clean, breakfast was 👍

2/10 Terrible

Teresa

Traveled with family
Disliked: Cleanliness, staff & service
You won’t accept my well worded explanation
Stayed 1 night in Dec 2024

10/10 Excellent

Brandy

Stayed 1 night in Dec 2024

2/10 Terrible

Lindsay

Disliked: Cleanliness, property conditions & facilities
FALSE ADVERTISING! I booked this hotel based on the pictures of the beautiful pool area. We show up to swim with our kids, and the kid pool with slides is broken apart, water drained. Pool is gross, dark cloudy color, hair clumps floating in it. Rusted areas. Hot tub was disgusting as well. Despite this, my kids were still excited about the little splash pad area, so we stayed for a little bit and let them run around. I’ve been bamboozled!
Stayed 1 night in Dec 2024

4/10 Poor

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking
Stayed 4 nights in Dec 2024

4/10 Poor

Natalie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not replenished. Coffee cups had no lids. Elevator was dirty as were the stairwells. Rooms were ok but not the cleanest.
Stayed 1 night in Dec 2024

10/10 Excellent

Tiffani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing with our dance team!!
Stayed 1 night in Dec 2024

6/10 Okay

Misako

Mandatory damage deposit $100 and took 7 plus days for credit.
Stayed 1 night in Nov 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

8/10 Good

Ashley

Traveled with family
Disliked: Amenities, property conditions & facilities
Kids pool closed, breakfast was horrible! Hard chewy sausage eggs and waffles! Half a roll of toilet paper.
Stayed 1 night in Nov 2024

6/10 Okay

Danielle

Stayed 1 night in Nov 2024

6/10 Okay

Donna, Fruitport

Disliked: Amenities
The front desk attendant tried to her best woth a faulty card reader and was very friendly
Stayed 1 night in Nov 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Oct 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay and renovated

Nice hotel, helpful staff and nice renovations. Room was clean and well stocked.
Stayed 1 night in Oct 2024

4/10 Poor

brandy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not up to Holiday Inn "standards". Some areas have been updated and are nice, others areas were dirty and not up to par. They could have an amazing swim area but the equipment definitely needs some updating/improvements. Also, be advised they charge $5.00 per person for breakfast....we paid and regretted it, had to ask for oj, milk, and additional things to be filled. Some of the staff does not speak English. Our room was clean but above the shower was full of mold, fan did not work, sink did not drain correctly :(
Stayed 1 night in Oct 2024

6/10 Okay

Alisha

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2024

6/10 Okay

Andrew

Traveled with family
Liked: Staff & service
Breakfast was supposed to be included had to get vouchers and all hot food was cold and hot water was cold waiter brought more hot water and it was only barely warm
Stayed 2 nights in Oct 2024