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Staybridge Suites Grand Rapids-Kentwood by IHG

3.0 star property

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Photo gallery for Staybridge Suites Grand Rapids-Kentwood by IHG

Property amenity
Restaurant
Exterior
Exterior
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Breakfast included
  • Pool
  • Housekeeping
  • Pet friendly
  • Gym

Explore the area

Map
3000 Lake Eastbrook Blvd Se, Grand Rapids, MI, 49512
  • Centerpointe Mall
    ‪10 min walk‬
  • Orbit Room
    ‪11 min walk‬
  • Woodland Mall
    ‪3 min drive‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Communication, Accessible Tub)

Suite, 1 Bedroom, Accessible, Kitchen (Communication, Accessible Tub) | Room amenity

Suite, 1 Bedroom, Accessible, Kitchen (Communication, Accessible Tub)

  • 646 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed with Sofa bed, Kitchen

Studio Suite, 1 Queen Bed with Sofa bed, Kitchen | Premium bedding, in-room safe, desk, iron/ironing board

Studio Suite, 1 Queen Bed with Sofa bed, Kitchen

  • 500 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Communication, Roll-In Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom, Accessible, Kitchen (Communication, Roll-In Shower)

  • 450 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Kitchen

Suite, 2 Bedrooms, Kitchen | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Bedrooms, Kitchen

  • 840 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Kitchen

Suite, 2 Bedrooms, Kitchen | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 2 Bedrooms, Kitchen

  • 840 sq ft
  • Sleeps 7
  • 1 Queen Bed and 2 Double Beds

View all photos for Suite, 1 Bedroom, Kitchen

Suite, 1 Bedroom, Kitchen | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom, Kitchen

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, Kitchen

Studio Suite, Kitchen | Premium bedding, in-room safe, desk, iron/ironing board

Studio Suite, Kitchen

  • 646 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

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Exterior

Sonesta Hotel Grand Rapids Airport

  • Pool
  • Hot Tub
  • Free airport shuttle
  • Pet friendly
4.0 out of 5, Very Good, (1267)
The price is $93
per night
$109 total
includes taxes & fees
Mar 9 - Mar 10
Sonesta Hotel Grand Rapids Airport

About this property

Staybridge Suites Grand Rapids-Kentwood by IHG

3-star hotel in Kentwood
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a 24-hour business center, a hot tub, and a business center.
Staybridge Suites Grand Rapids-Kentwood by IHG offers 94 air-conditioned accommodations with DVD players and safes. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay movies. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, Staybridge Suites Grand Rapids-Kentwood by IHG provides a hot tub and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. Public areas are equipped with complimentary wired and wireless Internet access.

This 3-star property offers access to a 24-hour business center and a meeting room. This Grand Rapids hotel also offers a library, a terrace, and barbecue grills. Onsite self parking is complimentary. The property offers extended parking privileges to guests.

Staybridge Suites Grand Rapids-Kentwood by IHG is a smoke-free property.

A complimentary on-the-go breakfast is served between 6:30 AM and 9:30 AM on weekdays. A complimentary manager's reception is offered on select days.

Languages

Arabic, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool
  • Spa tub

Family friendly

  • DVD player
  • Free crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total (up to 176 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Staybridge Suites Grand Rapids-Kentwood
Staybridge Suites Rapids-Kentwood
Staybridge Suites Rapids-Kentwood Hotel
Staybridge Suites Rapids-Kentwood Hotel Grand
Staybridge Suites Grand Rapids-Kentwood Hotel Grand Rapids
Staybridge Suites Grand Rapids-Kentwood Hotel
Staybridge Suites Grand Rapids-Kentwood Hotel Grand Rapids
Staybridge Suites Grand Rapids-Kentwood Grand Rapids
Hotel Staybridge Suites Grand Rapids-Kentwood Grand Rapids
Grand Rapids Staybridge Suites Grand Rapids-Kentwood Hotel
Hotel Staybridge Suites Grand Rapids-Kentwood
Staybridge Suites Grand Rapids-Kentwood Hotel
Staybridge Suites Grand Rapids Kentwood

Staybridge Suites Grand Rapids-Kentwood by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 215 out of 449 reviews
Rating 8 - Good. 120 out of 449 reviews
Rating 6 - Okay. 59 out of 449 reviews
Rating 4 - Poor. 24 out of 449 reviews
Rating 2 - Terrible. 31 out of 449 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Jamie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and peaceful
Stayed 1 night in Nov 2024

8/10 Good

Terri

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff is super friendly. Rooms need better cleaning and some updating. Carpet is worn and shredded. Appliances are loud and visually beat up. Breakfast is amazing but why no ice one the soda machine.
Stayed 2 nights in Nov 2024

10/10 Excellent

Marcia, Maumee

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Nov 2024

4/10 Poor

Stefan

Stayed 1 night in Oct 2024

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Yvette, White Cloud

Stayed 1 night in Sep 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Lori Huntley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

SAMANTHA

Stayed 1 night in Sep 2024

6/10 Okay

Chris

Liked: Cleanliness, amenities
Hotel was under restoration, but the problem was at 7:30 and after the construction worker was working right in front of my door making scrapping and hammering noises.
Stayed 1 night in Oct 2024

4/10 Poor

RJ

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Pictures made it look much nicer than it actually was. Stayed 4 nights house keeping never came by. A few of the lights in our room didn’t work. Staff was nice upon check in and check out! Not the worst stay by any means, but I can’t say I’d recommend it.
Stayed 4 nights in Sep 2024

4/10 Poor

Zack

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Staff was friendly and helpful. Courtyard was a nice space as was the common areas. Room could have been cleaner but was spacious. Great for families with children or large groups. Living room furniture in unit needs to be updated or at least cleaned. Downfall would be the outdoor pool in inclement weather.
Stayed 1 night in Sep 2024

10/10 Excellent

Zemirah

Liked: Cleanliness, staff & service, property conditions & facilities
My partner and I have been driving up to Grand Rapids once a month for the past 5 months for her fertility treatments because we are trying to have a child after 2 years of trying on our own unsuccessfully. Every month we have chosen a different hotel to stay in because we have not liked them or had bad experiences at them, or they smell bad. This place was different by a long shot. Yes they are currently doing some refreshing on the building, but even so, it's a beautiful building, those that work there are incredibly kind. The front desk staff were amazing, especially Jennifer! Breakfast was so nice. Everthing was clean and smelled nice. The only issue we experienced was that our neighbors in the room next to us were loud and rude at all hours slamming there door, but that's not a reflection of the hotel and we will be booking there if we require another stay.
Stayed 2 nights in Sep 2024

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was bad
Stayed 1 night in Sep 2024

4/10 Poor

Patricia Marie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping needs more time in each room and to have higher standards.
Stayed 1 night in Jul 2024

4/10 Poor

Patricia Marie

Traveled with family
Disliked: Cleanliness, amenities
We stayed at this hotel on two different occasions because it’s the only hotel with a king and two fulls, but each time it got grosser. I’m no prude, but the rooms needed fussier cleaning. The floors weren’t mopped; housekeeping completely overlooked a spilled box of Nerds over and under the refrigerator; and food-caked dishes were put back on the shelves! The second time we booked the hotel, it was having drywall renovations done on the third floor corridor, but they still put us up there! With constructions workers sanding drywall, drywall dust got on everything and we couldn’t help breathing it in. We had to dodge shopvacs, extension cords, and tarps strewn about in order to get to our room. When we entered, our luggage wheels brought in lines of drywall dust. This place wants to turn rooms over too quickly, so the deep and necessary cleaning isn’t happening. But this place also suffers from enough greed that it would put customers at risk in order to get more money. They should have made the third floor off-limits! Their saving grace is that they put us on the second floor after I complained, but I never got reimbursed for the more expensive room I booked on the third floor.
Stayed 1 night in Aug 2024

6/10 Okay

Scott, Belleriver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upon checking in it took Atleast 4 trips back to front desk before they could program hotel key properly so we could get in our room. The main tv only showed the guide and wouldn’t show any other channels. Finally got fixed the next day with an additional cable box. The exterior is beautiful, the interior needs updating. Hotel rm bathroom had very little space for items due to pedestal sink. Have stayed at a staybridge in different location and was much happier. Staff was polite and tried to be helpful. I think I would stay at a different hotel next time even with the full kitchen amenities.
Stayed 2 nights in Jul 2024

2/10 Terrible

Glenda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible they cancelled our reservation and I need my money back this is called rubbery/ fraud.
Stayed 2 nights in Jul 2024

8/10 Good

Rachelle

Traveled with group
Liked: Amenities, property conditions & facilities
Was a nice stay and the room was a great size for the price!
Stayed 2 nights in Jul 2024

6/10 Okay

amon

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2024

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator down the whole time there, no lounge chairs by pool
Stayed 3 nights in Jul 2024

6/10 Okay

Ceresse

Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
Elevator was out. Hallways are stifling hot. Room was partially dirty (needed to be swept/vacuumed). Appliances old, lackluster kitchen amenities. Over these low priorities for Staybridge. We gave it one more shot for the brand and we won’t be back.
Stayed 1 night in Jul 2024