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Sheraton Grand Rapids Airport Hotel

4.0 star property

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Photo gallery for Sheraton Grand Rapids Airport Hotel

Property amenity
Property amenity
Property amenity
Executive lounge
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
$91
includes taxes & fees
Nov 29 - Nov 30

Explore the area

View in a map
5700 28th St SE, Grand Rapids, MI, 49546
  • Place, MSA Fieldhouse
    ‪11 min walk‬
  • Place, Patterson Ice Center
    ‪2 min drive‬
  • Place, Frederik Meijer Gardens and Sculpture Park
    ‪7 min drive‬
  • Airport, Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Balcony

7.6 out of 10
Good
(8 reviews)
  • 144 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Courtyard View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Courtyard View

  • 144 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony

  • 144 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

8.4 out of 10
Very good
(19 reviews)
  • 144 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(22 reviews)
  • 144 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 144 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • 143 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Hearing Accessible)

  • 144 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

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Exterior
Drury Inn & Suites Grand Rapids
  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.7 out of 5, Exceptional, 1,094 reviews
Drury Inn & Suites Grand Rapids

About this property

Sheraton Grand Rapids Airport Hotel

4-star Grand Rapids hotel with restaurant
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a 24-hour business center are onsite. Change of towels is available on request.
Sheraton Grand Rapids Airport Hotel offers 259 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathtubs or showers and hair dryers.

This Grand Rapids hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an indoor pool, Sheraton Grand Rapids Airport Hotel provides a hot tub and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center, 25 meeting rooms, and coworking spaces. This Grand Rapids hotel also offers multilingual staff, gift shops/newsstands, and a garden. Complimentary uncovered self parking is available on site.

Sheraton Grand Rapids Airport Hotel is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
Sheraton Grand Rapids Airport Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 6:00 AM to 11:00 AM for a fee: USD 5 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 25 meeting rooms
  • Conference center
  • Coworking space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Pool hoist on site
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 55 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately USD 5 to 20 per person
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 11:00 PM

Property is also known as

Sheraton Rapids Hotel Rapids
The Plaza Grand Rapids Airport Hotel
Sheraton Grand Rapids Airport Hotel Hotel
Sheraton Grand Rapids Airport Hotel Grand Rapids
Sheraton Grand Rapids Airport Hotel Hotel Grand Rapids

Sheraton Grand Rapids Airport Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 318 out of 497 reviews
Rating 8 - Good. 98 out of 497 reviews
Rating 6 - Okay. 40 out of 497 reviews
Rating 4 - Poor. 19 out of 497 reviews
Rating 2 - Terrible. 22 out of 497 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Anthonie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Convenient and close to airport
Stayed 1 night in Aug 2025

4/10 Poor

DAVID, Ray Township

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was great except they could not turn off the air-conditioning. Room was too cold and we could not sleep or get comfortable. Ask for extra bedding if you do stay. That might help.
Stayed 2 nights in Aug 2025

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean room
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service

so so

The hallways weren’t swept during my three day stay with visible crumbs and paper on the floors. My bathroom tub drain wasn’t attached and literally came off in my hand when I tried to open the drain. So gross. The valet driver blew snot out his nose onto the parking lot right before getting in the vehicle. Also completely gross and disgusting. Room could never get cool or under 73. It was very stuffy. They offered a fan which made me believe that I’m Not the only one who has had this issue.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kelsey

Stayed 2 nights in Aug 2025

8/10 Good

DeAndrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Valerie, Gladwin

Business traveler
Liked: Staff & service
The only staff member I saw was ok. Property and grounds seems tattered and in need of maintenance. Shabby. Carpet felt old. Outdoor areas just need care. Room was large and clean. Bathroom was large and clean. Provided toiletries were very nice and felt luxurious. Parts of the interior were well designed and nicely decorated. Weird beeping all night like a smoke alarm needed a battery? Unsettling. No information in room with facility info like ice locations or times for restaurants. No answer from guest services after multiple attempts. Pool was very nice. Clean. Well maintained. Grounds around pool looked weathered and in need of care.
Stayed 1 night in Aug 2025

8/10 Good

Christina

Liked: Staff & service, property conditions & facilities, room comfort

Slept great!!

Cleanliness, and the fact the hot tub was out of order, are my only concerns. The bathroom, had hair from heads and shaving all over the shower and corners of the room. The floor looked like it hadn't been vacuumed in some time. The room was comfortable and the bed was perfect. The staff were super nice and attentive.
Stayed 1 night in Jul 2025

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping and food options.
Stayed 3 nights in Aug 2025

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Angelica

Stayed 1 night in Aug 2025

8/10 Good

Lorraine

Liked: Cleanliness, amenities
I had a good stay here and really loved the amenities. The only problem I had was my TV control and room phone was not working and when I addressed the issue they forgot to send someone to fix it and had to to come back again after 5 hours of waiting.
Stayed 6 nights in Aug 2025

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay.
Stayed 1 night in Aug 2025

4/10 Poor

S

Traveled with family
Liked: Amenities
Disliked: Staff & service
I recently stayed three days at the Sheraton Hotel, and it did not live up to the 4-star rating it claims to have. While the pool area was nice and the bed was comfortable, those were the only highlights of an otherwise disappointing experience. One of our rooms was not cleaned the next day even after we specifically requested it, and another never received the extra towels we asked for. The staff gave the impression they were concerned, but nothing was actually done to resolve the issues. The rooms also weren’t thoroughly cleaned upon check-in, which made the lack of follow-through even more frustrating. For the price we paid, I should’ve just booked a stay at Holiday Inn or Drury Inn—both offer comparable amenities and service for the same cost, and I likely would’ve had a better overall experience. Unfortunately, I can’t recommend this Sheraton location. The service, cleanliness, and attention to guest needs simply didn’t measure up.
Stayed 3 nights in Jul 2025

6/10 Okay

Dannice

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Had to beg for pool towels. Didn’t like that bar closed early
Stayed 1 night in Aug 2025

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was clean and staff were nice. It is seriously oudated and the pools were closed and elevator broken.
Stayed 1 night in Jul 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Rachael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great indoor/outdoor pool and hot tub. Parking is easy. Room was clean and bed was comfy. Just wish it had free breakfast.
Stayed 2 nights in Jun 2025

10/10 Excellent

Paige

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent clean and convenient airport hotel.
Stayed 1 night in Aug 2025

4/10 Poor

CONNIE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and over grown landscaping. Balconies where full of leaves. Carpet in room was not clean.
Stayed 1 night in Jul 2025

8/10 Good

Mary

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Would stay here again.

Stayed two nights. Room was nice, clean, and well equipped. Some of the fixtures in the bathroom needed minor repair. Shower was very nice and worked well. The wing we stayed in was in good condition and the lobby area had many amenities, including small quiet booths that one might make a private call or sit and work. The personnel were all very nice and helpful. The pool was beautiful. The women's bathroom by the pool had no doorknob and didn't close all the way. A few updates and repairs are needed, but overall the place was in good condition, safe, and well located.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jade

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an absolutely gorgeous hotel and the staff were so kind! 10/10
Stayed 1 night in Jul 2025

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025