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Tru by Hilton Grand Rapids Airport

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tru by Hilton Grand Rapids Airport

Reception
Indoor pool
Lobby
Room, 2 Queen Beds | Cribs/infant beds, free WiFi, bed sheets, wheelchair access
Terrace/patio

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Pet friendly
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
4570 28th Street SE, Grand Rapids, MI, 49512
  • Patterson Ice Center
    13 min walk
  • MSA Fieldhouse
    4 min drive
  • Woodland Mall
    4 min drive
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    7 min drive

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Cribs/infant beds, free WiFi, bed sheets, wheelchair access

Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing, Roll-in Shower)

Room, 2 Queen Beds, Accessible (Hearing, Roll-in Shower) | Cribs/infant beds, free WiFi, bed sheets, wheelchair access

Room, 2 Queen Beds, Accessible (Hearing, Roll-in Shower)

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Cribs/infant beds, free WiFi, bed sheets, wheelchair access

Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower) | Cribs/infant beds, free WiFi, bed sheets, wheelchair access

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Sonesta Hotel Grand Rapids Airport

Pool
Hot Tub
Free airport shuttle
Pet friendly
4.1 out of 5, Very Good, (1059)
The price is $93
per night
$109 total
includes taxes & fees
Jan 2 - Jan 3
Sonesta Hotel Grand Rapids Airport

About this property

Tru by Hilton Grand Rapids Airport

Hotel in Kentwood
An indoor pool, a fitness center, and a snack bar/deli are available at this hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a 24-hour front desk are onsite.
Tru by Hilton Grand Rapids Airport offers 98 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tru by Hilton Grand Rapids Airport features an indoor pool and a fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This hotel offers access to a business center. This Grand Rapids hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and a front-desk safe. Complimentary self parking is available on site.

Tru by Hilton Grand Rapids Airport has designated areas for smoking.

A complimentary on-the-go breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • Playground

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Cribs (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Grand Rapids Airport Hotel
Tru Hilton Hotel
Tru Hilton Grand Rapids Airport
Tru Hilton
Tru By Hilton Rapids Rapids
Tru by Hilton Grand Rapids Airport Hotel
Tru by Hilton Grand Rapids Airport Grand Rapids
Tru by Hilton Grand Rapids Airport Hotel Grand Rapids

Tru by Hilton Grand Rapids Airport Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 360 out of 637 reviews" "
Rating 8 - Good. 157 out of 637 reviews" "
Rating 6 - Okay. 60 out of 637 reviews" "
Rating 4 - Poor. 31 out of 637 reviews" "
Rating 2 - Terrible. 29 out of 637 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk ladies so nice
Stayed 1 night in Sep 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok so this place is really great. The room was superbly clean and they have hard wood floors- no carpets!! My only complaint was the WiFi wasn’t working in the exercise room so the peloton couldn’t connect (the bike worked just not the screen). I asked the staff to help but she didn’t really know what to do but I just rode it anyway with the app I have on my phone. Other than that it was great! Comfortable beds, easy check in and CLEAN!!! Would 100% stay again!
Stayed 2 nights in Sep 2024

8/10 Good

Ralph A Porcaro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and courteous. The breakfast in the morning was good and plentiful. Plenty of restaurants and shopping in the area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Owen, noblesville

Stayed 1 night in Aug 2024

6/10 Okay

Gail

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
The issue I have here is that the guests using the pool seem. Ot to be required to dry off or wear shoes in the elevator and the elevator floors were wet. Also, I understand that this hotel caters to a nosier atmosphere in the lobby but at check in feels intimidating. Also pet fee is high.
Stayed 1 night in Sep 2024

4/10 Poor

Margaret

Liked: Cleanliness
Disliked: Amenities
Jada at front desk was very friendly. WiFi was out and they failed to inform me before checking in. Mgr didn't see a need to call in their maintenance man to "Restart" WiFi System. I stayed on a Tuesday night. There were zero GF food options. Staff replied "We had a busy weekend" 2-3 days later and they couldn't restock. So much for "brand consistency"! I gave mgmt a week to reply to my concerns. No response - not even a form reply! I have enjoyed Tru facilities before - NEVER again! Pathetic excuse for a Hilton property, operated more like a red roof inn.
Stayed 1 night in Aug 2024

10/10 Excellent

Kim marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Aug 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very small, but it included absolutely everything that we needed and wanted. The bed was incredibly comfortable. We stayed two nights and got two very good nights sleep. The bathroom was great with a large shower.
Stayed 2 nights in Aug 2024

6/10 Okay

Rebecca

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet easy access off the highway
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Hotel was somewhat spartan. There was no coffee machines in the room. Check in was somewhat of a problem since rooms were not ready after the check in time. The hotel manager was finally called and managed to resolve the problem. The breakfast was ok. Will probably not stay at a Tru Hotel again.
Stayed 1 night in Aug 2024

8/10 Good

Sandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time!
First time at a Tru hotel and would definitely stay again. If you’re looking for cozy this place is not it but very cool, simple decor and clean. Hardwood floor, no gross carpet and a stand up shower not a dirty tub/shower combo.
Stayed 1 night in Aug 2024

6/10 Okay

Esther

Stayed 1 night in Aug 2024

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

MARK

Stayed 1 night in Aug 2024

10/10 Excellent

Cindy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ❤️ 😍
Everything was perfect beautiful house keep good job pretty great service 👏 ❤️ in general
Stayed 2 nights in Aug 2024

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great breakfast options, comfortable bed, wonderful toiletries
Stayed 1 night in Aug 2024

10/10 Excellent

john, Enid

Room and stay was great, no problems
Stayed 1 night in Aug 2024

10/10 Excellent

Dianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at the Tru hotels! Always great CS!
Stayed 1 night in Aug 2024

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Leah

Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Stayed 1 night in Aug 2024

8/10 Good

VIRGIL

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
ok
Stayed 1 night in Jul 2024

10/10 Excellent

Jason

Stayed 1 night in Jul 2024