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Service Plus Inn and Suites - Grande Prairie

2.5 star property

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Photo gallery for Service Plus Inn and Suites - Grande Prairie

Premium bedding, Tempur-Pedic beds, individually decorated
2 restaurants, breakfast served
Casino
Waterslide
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi
$121
includes taxes & fees
Apr 30 - May 1

Explore the area

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10810 107 Avenue, Grande Prairie, AB, T8V7A9
  • Place, Northwestern Polytechnic
    ‪1 min walk‬
  • Place, Muskoseepi Park
    ‪2 min walk‬
  • Place, The Great Northern Casino
    ‪3 min walk‬
  • Airport, Grande Prairie, AB (YQU)
    ‪16 min drive‬

Room options

View all photos for Deluxe Family Suite

Deluxe Family Suite | Premium bedding, Tempur-Pedic beds, individually decorated

Deluxe Family Suite

  • 248 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, Tempur-Pedic beds, individually decorated

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(55 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Premium bedding, Tempur-Pedic beds, individually decorated

Standard Room

8.2 out of 10
Very good
(49 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Service Plus Inn and Suites - Grande Prairie

Grande Prairie hotel with 4 restaurants
4 restaurants, a casino, and free water park access are available at this hotel. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and a free manager's reception. Other amenities include an indoor pool, a fitness center, and a bar/lounge.
Service Plus Inn and Suites - Grande Prairie offers 122 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature premium bedding. 40-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily. Renovation of all guestrooms was completed in July 2025.

An indoor pool and a hot tub are on site. Other recreational amenities include a complimentary water park and a fitness center.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a complimentary water park, Service Plus Inn and Suites - Grande Prairie features a waterslide and an indoor pool. Dining is available at one of the hotel's 4 restaurants. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered on select days. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 770 square feet (72 square meters) include conference space. This family-friendly hotel also offers a casino, a hot tub, and a fitness center. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Onsite uncovered self parking is complimentary.

Service Plus Inn and Suites - Grande Prairie has designated areas for smoking.

A complimentary manager's reception is offered on select days.
Smitty's Family Restauran - This family restaurant serves breakfast, lunch, and dinner. Happy hour is offered.
Great Northern Casino - This pub serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Express Pizza Plus Donair - Onsite restaurant. Open daily.
The Captain's Boil - Onsite seafood restaurant. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Uncovered extended parking on site (CAD 5 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 4 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Restaurants on site

  • Express Pizza Plus Donair
  • Great Northern Casino
  • Smitty's Family Restauran
  • The Captain's Boil

Things to do

  • 17 gaming tables
  • 424 slot machines
  • Casino (300,000 square feet of space)
  • Free water park
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Free water park access
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 770 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 1999
  • Designated smoking areas
  • Fireplace in lobby
  • Renovated guestrooms - July 2025

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet (varies based on length of stay), plus a deposit of CAD 25 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 220 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered extended parking fee: CAD 5.00 per day
  • Pet deposit: CAD 25 per night
  • Pet fee: CAD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grande Prairie Inn
Grande Prairie Service Plus Inn
Service Inn
Service Inn Grande Prairie
Service Plus Grande Prairie
Service Plus Inn
Service Plus Inn Grande Prairie
Service Plus Inn and Suites - Grande Prairie Hotel
Service Plus Inn and Suites - Grande Prairie Grande Prairie

Service Plus Inn and Suites - Grande Prairie Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 502 out of 1004 reviews
Rating 8 - Good. 314 out of 1004 reviews
Rating 6 - Okay. 109 out of 1004 reviews
Rating 4 - Poor. 41 out of 1004 reviews
Rating 2 - Terrible. 38 out of 1004 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Samantha

Disliked: Cleanliness, property conditions & facilities
Rundown room and bad smell and stains
Stayed 1 night in Jan 2026

10/10 Excellent

Valentina

Stayed 2 nights in Jan 2026

10/10 Excellent

Heath, Edmonton

Liked: Cleanliness, amenities, property conditions & facilities
This hotel had such excellent service and friendly staff, a wonderful free breakfast and both the bed and the pullout couch were very comfortable. The shower water pressure was wonderful and it stayed hot the entire time even during a long shower. We would definitely stay here again for sure!
Stayed 1 night in Jan 2026

8/10 Good

Drnise

Traveled with family
The front end staff was polite and attendive. The bathroom fan was very loud need a new one. The door frame looked like it was not fixed Properly could see light from the top of the door in the hallway. Someboies pills wereon the floor beside the couch.
Stayed 2 nights in Jan 2026

10/10 Excellent

Tyrel

Stayed 1 night in Jan 2026

10/10 Excellent

Shirley

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 1 night in Jan 2026

2/10 Terrible

Gurjot

Difficulty checking in first of all. Hotel oi
Stayed 2 nights in Jan 2026

8/10 Good

David

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Good breakfast friendly staff
Stayed 3 nights in Jan 2026

4/10 Poor

Brian

Disliked: Staff & service
The one bad complaint is staff would not get us towels for the pool. We had to go find house keeping ourselves to try and get towels for the kid's
Stayed 1 night in Jan 2026

4/10 Poor

Mitchell

Liked: Amenities
Disliked: Cleanliness
When we woke up this morning, there was a beetle in the bed. I took a video of it and showed the front desk. Was told sorry and that the room would be extra cleaned.
Stayed 1 night in Jan 2026

10/10 Excellent

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Staff was awesome and so kind and accommodating and the pool and hot tub was great
Stayed 1 night in Jan 2026

2/10 Terrible

SHANNON

Stayed 3 nights in Jan 2026

8/10 Good

Jared

Stayed 1 night in Jan 2026

8/10 Good

Elizabeth

Liked: Staff & service
Staff are excellent Kyla front desk is so pleasant and efficient at her job . Rooms are clean but dated I know some rooms have been updated but not all. Breakfast area is spotless and stocked exceptionally well and lady is very pleasant. I stay due to staff, airport service, breakfast and location Quite impressed with Kyla though we can phone and she can recognize voices now that’s impressive with all the people she deals with. I have never used the pool
Stayed 1 night in Jan 2026

2/10 Terrible

pamela

Liked: Amenities
Disliked: Staff & service
Was charged for a late checkout which was 30 min/ $50 and i called in and also was at front desk but they didnt clearly say they would charge me for late check out!
Stayed 1 night in Jan 2026

10/10 Excellent

Rachel

Stayed 2 nights in Jan 2026

8/10 Good

lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

2/10 Terrible

Leysen

This is to bring to your attention the incident that transpired yesterday when me and my family went to spend the night in the hotel. We were in the pool with my kids and suddenly someone puked in the pool that lead us not to use it. My kids were so devastated because they were really excited to spend the night and to utilize the pool as promised. We went several times to the reception to know what remedy they will be doing so we may go back and use the pool but nothing happened. With this, would like to request for refund or discount as we personally choose the hotel because my kids prefer to stay in a hotel with pool. Thank you and looking forward for your positive response the soonest possible time.
Stayed 1 night in Jan 2026

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was roomy enough to move about comfortably with a walker. We found out on checkout that we could have requested aids for disabled. Would have been good to know in advance, for example when you request an accessible room, offer the accessories you have available. We will definitely stay here again.
Stayed 1 night in Jan 2026

10/10 Excellent

Crystal

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, very nice staff and very well kept hotel. Attention to detail and very welcoming and inviting
Stayed 2 nights in Jan 2026

8/10 Good

Joseph robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub was hot nice jets but no towels in pool area and mo place.for used /wet towels and the maintenance man could be alot more friendly and not an ass
Stayed 2 nights in Jan 2026

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Good nights sleep
Stayed 3 nights in Jan 2026

6/10 Okay

Henrietta

More friendly receptionist
Stayed 1 night in Jan 2026

6/10 Okay

Sheldon

Stayed 1 night in Dec 2025

8/10 Good

Jaime

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Close to hospital
Stayed 2 nights in Dec 2025