4/10 Poor
Jamie
Traveled with family and small children
Dec 25, 2024
Disliked: Staff & service, property conditions & facilities
Rooms were good. I asked for a late checkout which they said was no problem. The next morning I took my kids down for breakfast (we were running behind) at 9:15 and when we got there the lady was cleaning up everything. I asked if it was still breakfast, she said “10 more mins.” (I thought breakfast was till 10) So I quickly got my kids some food and they ate. She kept cleaning and putting things aways. It felt so rushed but I guess it’s my fault. We were done at 9:45. We went back to the room and as I was trying to get packed, my kids and myself ready there was a knock at the door at 11. I answered it and the first thing she said “are you checking out.” I told her I asked for a late checkout. All she said was “12?” I said yes and she walked away. I found it very sad that there was no hello, hi, good morning… It’s always been my go to hotel but I honestly feel like it’s going down hill and I will most likely stay somewhere else on my next visit.
Jamie
Stayed 1 night in Dec 2024