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Holiday Inn Express Hotel & Suites Grants - Milan by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Grants - Milan by IHG

Exterior
Combined shower/tub, hydromassage showerhead, hair dryer, towels
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Indoor pool
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Kitchen
  • Pool
  • Gym
  • Laundry

Explore the area

Map
1512 E Santa Fe Ave, Grants, NM, 87020
  • Northwest New Mexico Visitor Center
    ‪1 min drive‬
  • Mining Museum
    ‪5 min drive‬
  • Coyote Del Malpais Golf Course
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Low Floor)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed (Low Floor)

7.8 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Access Tub)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Communications, Access Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Additional Living Area)

Suite, 1 King Bed (Additional Living Area) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 King Bed (Additional Living Area)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Additional Living Area)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 2 Queen Beds (Additional Living Area)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Multiple Beds (Additional Living Area)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, Multiple Beds (Additional Living Area)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 Twin Bed

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About this property

Holiday Inn Express Hotel & Suites Grants - Milan by IHG

Grants hotel with in-room kitchenettes
Along with an indoor pool, this smoke-free hotel has a fitness center and a hot tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include coffee/tea in a common area, dry cleaning, and laundry facilities.
Holiday Inn Express Hotel & Suites Grants - Milan by IHG offers 76 air-conditioned accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Kitchenettes offer refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an indoor pool, Holiday Inn Express Hotel & Suites Grants - Milan by IHG provides a hot tub and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. A complimentary breakfast is offered. This business-friendly hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site.

Holiday Inn Express Hotel & Suites Grants - Milan by IHG is a smoke-free property.

Guests are offered a complimentary buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from February 14 2025 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express GRANTS MILAN
Holiday Inn Express Hotel GRANTS MILAN
Holiday Inn Express Hotel And Suites Grants-Milan
Holiday Inn Express Hotel Milan
Holiday Inn Express Hotel Grants Milan
Holiday Inn Express Grants Milan
Hotel Holiday Inn Express Hotel & Suites Grants - Milan Grants
Grants Holiday Inn Express Hotel & Suites Grants - Milan Hotel
Hotel Holiday Inn Express Hotel & Suites Grants - Milan
Holiday Inn Express Hotel & Suites Grants - Milan Grants
Holiday Inn Express Hotel Suites Grants Milan
Holiday Inn Express Hotel Milan
Holiday Inn Express Milan
Holiday Express Grants Milan

Holiday Inn Express Hotel & Suites Grants - Milan by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 300 out of 717 reviews
Rating 8 - Good. 205 out of 717 reviews
Rating 6 - Okay. 103 out of 717 reviews
Rating 4 - Poor. 59 out of 717 reviews
Rating 2 - Terrible. 50 out of 717 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not a lot of choices to eat, not Holiday Inn’s fault. I would stay again
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Cheryl, Hemet

Traveled with family
Liked: Cleanliness, staff & service, amenities
No hot water in shower at all.
Stayed 1 night in Mar 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Christine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is currently under renovation. It was nice and the bed was comfy. Would stay again despite being a little pricey.
Stayed 1 night in Mar 2025

4/10 Poor

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was wonderful, the check-in experience was not. I was told when I checked in that Expedia had marked me as cash and Holiday Inn doesn't accept cash. I was told that I had to call Expedia and have Expedia call the hotel to straighten this out. It took me an hour to accomplish this trying to manage the phone trees and the dead ends. I would think that the premier travel aggregator in the world and one of the most iconic hotel names in the world would be able to understand what each entity requires so that the process is seamless for the customer. Furthermore, I would think the two enterprises would have direct communication lines such that if a problem should arise one entity could speak to the other without the customer having to act as a go between. In my case, what was a problem between Expedia and Holiday Inn became my problem in that I had to spend an hour of my time, after a long day of travel, to figure out how to get in touch with Expedia. The whole incident was frustrating for me and for the staff at Holiday Inn Express.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Poor customer service

Everything was fine except there was no one at the desk when I checked in, and after waiting 20 minutes i called the desk and something finally came out and was rude.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Oleg

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay at this hotel often as we travel to Arizona.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service

Very poor service

This was the worse hotel that we had to stay at during our whole trip. First we had trouble with card keys working. No carts to bring up luggage. The sink in the bathroom was broken and they told me we could use the pool bathroom sink to brush our teeth etc. went Girl call her manager to report the problem and to see what could be done to help us out. She never did get back to us. I had to go down and ask her and was told that nothing could be done that they had put an out of order on this room so no one else would have this problem. Then to top it all off went to get a coffee and the coffee pot was empty!!! Not a good start to our morning. Was also told that because we booked through Hotels.com they would not compensate our inconvenience. So I will be contacting them regarding this matter. Ever try brushing your teeth in the shower. It’s interesting. Also we had one towel left between us as the other towels were used to mop up the water on the floor.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Stayed 1 night in Feb 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I know tvs are not so important but our first room tv didn’t work. They moved us and the second room got one station, Luckily it was fine for the night. I guess for the $ TVs should be in working order. The staff was as helpful as they could be.
Stayed 1 night in Feb 2025

2/10 Terrible

Marcus

Stayed 2 nights in Feb 2025

6/10 Okay

Tonja, Ellicott City

Stayed 1 night in Feb 2025

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

James

Stayed 1 night in Jan 2025

6/10 Okay

Timothy

Stayed 1 night in Jan 2025

8/10 Good

Earl

Traveled with family
Liked: Property conditions & facilities
Would stay again!!
Stayed 1 night in Jan 2025

8/10 Good

Mark A

Stayed 1 night in Jan 2025

8/10 Good

Berbadette

Stayed 2 nights in Jan 2025

8/10 Good

Denise

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Linda

Stayed 1 night in Dec 2024