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Tru By Hilton Gaylord, MI

2.5 star property

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Photo gallery for Tru By Hilton Gaylord, MI

Desk, laptop workspace, blackout drapes, iron/ironing board
Terrace/patio
Lobby
Exterior
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1048 WEST MAIN STREET, Gaylord, MI, 49735
  • Gaylord Discovery Center
    ‪2 min drive‬
  • Gaylord's City Elk Park
    ‪3 min drive‬
  • Otsego Golf Club
    ‪3 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Bathroom | Hair dryer, towels, soap, shampoo

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower) | Bathroom shower

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Bathroom shower

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Comfort Inn & Suites Gaylord

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.8 out of 5, Exceptional, (539)
$273 nightly
The price is $273 total
includes taxes & fees
Comfort Inn & Suites Gaylord

About this property

Tru By Hilton Gaylord, MI

Gaylord hotel with indoor pool
An indoor pool, a 24-hour fitness center, and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area. Weekly housekeeping is available.
Tru By Hilton Gaylord, MI offers 92 air-conditioned accommodations with hair dryers and irons/ironing boards. 55-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tru By Hilton Gaylord, MI features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and coworking spaces. This business-friendly hotel also offers coffee/tea in a common area, a convenience store, and a front-desk safe. Complimentary self parking is available on site.

Tru By Hilton Gaylord, MI is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • 24-hour business center
  • Computer station
  • Coworking space

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU BY Hilton Gaylord
Tru By Hilton Gaylord, MI Hotel
Tru By Hilton Gaylord, MI GAYLORD
Tru By Hilton Gaylord, MI Hotel GAYLORD

Tru By Hilton Gaylord, MI Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 249 out of 393 reviews
Rating 8 - Good. 78 out of 393 reviews
Rating 6 - Okay. 40 out of 393 reviews
Rating 4 - Poor. 11 out of 393 reviews
Rating 2 - Terrible. 15 out of 393 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tamilyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Close to ski venue
Stayed 1 night in Feb 2025

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Tallen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, great service, friendly staffs!
Stayed 3 nights in Feb 2025

10/10 Excellent

Serena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. So friendly and clean. Would definitely stay again.
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

Incorrect Room Type

We booked rooms with two queen beds and were given a room with one king. The hotel offered a discounted rate and then the manager said that they would not due to it being booked through Hotels.com.
Stayed 2 nights in Feb 2025

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

John, Northville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, but the room above us foot traffic was very loud. Good free breakfast.
Stayed 2 nights in Jan 2025

6/10 Okay

LYNETTE

Stayed 2 nights in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

One night stay in Gaylord. Everything was excellent. Would highly recommend to others.
Stayed 1 night in Jan 2025

10/10 Excellent

Laurie Elizabeth

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Staff was friendly, rooms clean and everything was great.
Stayed 1 night in Jan 2025

10/10 Excellent

Holly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Corey

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a five star hotel. It is wonderful in all aspects. We will book again!
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
It was a bed to sleep in. Definitely comfortable, bathroom was spacious. Modern decor, but could use a few tweaks; the heater made lots of noise everytime it turned on and the tv remote was missing.
Stayed 1 night in Jan 2025

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great newish hotel, nice rooms and excellent location. Breakfast is okay. Great service from staff
Stayed 2 nights in Jan 2025

10/10 Excellent

todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Traveled with partner, Traveled with pets
Zander was excellent upon arrival! We love it here as a stay over during our trip! We will be back!
Stayed 1 night in Jan 2025

10/10 Excellent

Shana

Stayed 1 night in Dec 2024

6/10 Okay

Kathy

Traveled with family
Liked: Staff & service, amenities
Called front desk because of noisy neighbors. They checked cameras but didnt come up to hear how load they acually were. Did not sleep at all! Very thin walls!
Stayed 1 night in Jan 2025

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Need to look at your rooms before you rent them out make sure everything is working
Stayed 4 nights in Dec 2024

10/10 Excellent

romana, Royal Oak

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay!
Stayed 2 nights in Dec 2024

10/10 Excellent

Tianji

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t why there were so many bad comments about this hotel. I absolutely love it. Great front desk staff, clean, easy to anywhere I want, three coffee shops next to it. I had my dog with me, and they treat my dog nice, even watch out our dog when we were out. Absolutely the best experience, I would want to come back anytime. 💗💗💗
Stayed 1 night in Jan 2025