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Tru By Hilton Gaylord, MI

2.5 star property

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Photo gallery for Tru By Hilton Gaylord, MI

Desk, laptop workspace, blackout drapes, iron/ironing board
Reception
Lobby
Exterior
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Gym
  • Air conditioning
  • 24/7 front desk
  • Parking included

Explore the area

Map
1048 WEST MAIN STREET, Gaylord, MI, 49735
  • Otsego County Historical Museum
    ‪15 min walk‬
  • Bavarian Falls Park
    ‪2 min drive‬
  • Call of the Wild Museum
    ‪2 min drive‬
  • Gaylord, MI (GLR-Gaylord Regional)
    ‪3 min drive‬

Room options

View all photos for Room, 1 King Bed

Bathroom shower

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Bathroom | Hair dryer, towels, soap, shampoo

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower) | Bathroom shower

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Bathroom shower

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Best Western Gaylord

  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
4.5 out of 5, Wonderful, (1003)
The price is $91
per night
$101 total
includes taxes & fees
Feb 28 - Mar 1
Best Western Gaylord

About this property

Tru By Hilton Gaylord, MI

Gaylord hotel with indoor pool
An indoor pool, a 24-hour fitness center, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area. Weekly housekeeping is available.
Tru By Hilton Gaylord, MI offers 92 air-conditioned accommodations with hair dryers and irons/ironing boards. 55-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tru By Hilton Gaylord, MI features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Business-related amenities consist of a 24-hour business center and coworking spaces.

A computer station is located on site and wired and wireless Internet access is complimentary. This business-friendly hotel also offers coffee/tea in a common area, a convenience store, and a front-desk safe. Complimentary self parking is available on site.

Tru By Hilton Gaylord, MI is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • 24-hour business center
  • Computer station
  • Coworking space

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU BY Hilton Gaylord
Tru By Hilton Gaylord, MI Hotel
Tru By Hilton Gaylord, MI GAYLORD
Tru By Hilton Gaylord, MI Hotel GAYLORD

Tru By Hilton Gaylord, MI Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 222 out of 359 reviews
Rating 8 - Good. 76 out of 359 reviews
Rating 6 - Okay. 36 out of 359 reviews
Rating 4 - Poor. 11 out of 359 reviews
Rating 2 - Terrible. 14 out of 359 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby and breakfast area very clean
Stayed 2 nights in Nov 2024

10/10 Excellent

Adrian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great BREAKFAST!
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the cleanliness of this place. The friendly atmosphere. One lady carol brosch was very helpful and friendly to my children. As i stayed last weekend there. Very friendly lady there.! Thanks!
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, modern hotel
This was a very nice and modern hotel. The room was clean and cozy. I liked how the lobby was decorated. The breakfast was very good, my husband loved the suggested "caramel apple pancakes". I liked how the sausage and eggs was made ina way you could toss them on bread and have a sandwich. Overall, it was quiet in the hotel. Plus, it's centrally located and they had several suggested restaurants to try.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Probably go elsewhere next stay
The hotel staff was very nice. The rooms were mostly clean. Our shower had hair in it and the glass shelf fell while my child was taking a shower. Luckily she wasnt injured. But definitely concerning. Pool area was nice but no jacuzzi.
Stayed 1 night in Nov 2024

4/10 Poor

Scott

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Walls are paper thin. I could hear the other occupants next door all night long. The room HVAC wall unit was loud. Loud like banging noises. Just seems like a cheap built place. Other than than place looked nice, clean, staff was good.
Stayed 1 night in Nov 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean
Stayed 1 night in Oct 2024

4/10 Poor

Scott

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel!
Nice hotel, great price! I will come here again!
Stayed 1 night in Oct 2024

6/10 Okay

Rebecca

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I didn’t like check in I had a confirmed price with Expedia. However, the hotel didn’t have it. They tried to charge me much more. It was a hassle.
Stayed 1 night in Oct 2024

6/10 Okay

Matt

Business traveler
Liked: Staff & service
Disliked: Cleanliness
OK but kind of dirty
The hotel is in decent shape and staff were friendly. When I got to my room I found a big dead fly on the pillow and the shower floor was gross. The tv worked fine but most of the channels I went to on the guide wouldn't load. Other than these issues everything was OK.
Stayed 1 night in Oct 2024

6/10 Okay

Megan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Upon check in I was asked if I was informed that the elevators were out of service. I said no, but at that point, what choice do I have? I was with my 78 yr old mom. Its a good thing she is in great shape and was able to do the steps but it was a major inconvenience. Nothing given for having to deal with that....
Stayed 1 night in Oct 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Lots of features, modern rooms
Stayed 1 night in Oct 2024

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Oct 2024

10/10 Excellent

Sara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and amazing bed
Amazing overnight stay. Bed is extremely confrontational. The pillows are spectacular too. Wish I could have kept a pillow. Very clean and tidy. The shower did have some water stains and possible soap scum build up on the areas where there is caulk but other than that my stay was awesome!
Stayed 1 night in Oct 2024

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Oct 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Justin, Austin

Stayed 1 night in Sep 2024

8/10 Good

Penelope

Traveled with partner
Originally booked thru Expedia and because the elevator was down at Tru, we are both handicapped, we had to go to Holiday Inn Express. The booking thru Expedia does not notify you if there is a problem. Yet, all that shows up when you query for Tru are the booking outside Tru. Holiday was set up to take our reservation from Tru but it did cause a little inconvenience.
Stayed 1 night in Oct 2024

6/10 Okay

karen

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Elevator was down and was not told ah
Stayed 1 night in Oct 2024

10/10 Excellent

arthur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Close to shopping and dining options. Clean and helpful staff.
Stayed 2 nights in Sep 2024

8/10 Good

Justin, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
A nice place to stay for a night or two!
Stayed 3 nights in Sep 2024

6/10 Okay

Mitch

Traveled with group
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2024

4/10 Poor

randy

Stayed 1 night in Aug 2024

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024