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Orsett Hall Hotel

4.0 star property

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Photo gallery for Orsett Hall Hotel

Indoor wedding
Exterior
Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
Garden
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Hot Tub
  • Parking available
  • 24/7 front desk

Explore the area

Map
Prince Charles Avenue, Grays, England, RM16 3HS
  • Lakeside Shopping Centre
    ‪7 min drive‬
  • London Cruise Terminal
    ‪8 min drive‬
  • Bluewater Shopping Centre
    ‪16 min drive‬
  • London (STN-Stansted)
    ‪47 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Double Room

9.0 out of 10
Wonderful
(30 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double

Executive Double | Premium bedding, in-room safe, iron/ironing board, free WiFi

Executive Double

9.4 out of 10
Exceptional
(3 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 Double Bed

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Exterior

Mercure Thurrock Stifford Hall

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  • Restaurant
  • Air conditioning
  • Breakfast available
4.1 out of 5, Very Good, (872)
$109 nightly
The price is $109 total
includes taxes & fees
Mercure Thurrock Stifford Hall

About this property

Orsett Hall Hotel

4-star Grays hotel with 2 bars/lounges
This smoke-free hotel features a full-service spa, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite.
Orsett Hall Hotel offers 56 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
Recreational amenities at the hotel include a hot tub and a sauna.
Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Orsett Hall Hotel features a hot tub and a sauna. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This boutique hotel also offers a terrace, a garden, and dry cleaning/laundry services. Parking is available onsite for a surcharge.

Orsett Hall Hotel is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM.
Garden Restaurant - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Sartoria Cafe - Onsite café. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (surcharge)

Food and drink

  • English breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 16 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Garden Restaurant
  • Sartoria Cafe

Things to do

  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 2 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out fee: GBP 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 16 per person
  • Late check-out fee: GBP 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Orsett Hall Grays
Orsett Hall Hotel
Orsett Hall Hotel Grays
Orsett Hall Hotel Hotel
Orsett Hall Hotel Grays
Orsett Hall Hotel Hotel Grays

Orsett Hall Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 304 out of 578 reviews
Rating 8 - Good. 157 out of 578 reviews
Rating 6 - Okay. 64 out of 578 reviews
Rating 4 - Poor. 29 out of 578 reviews
Rating 2 - Terrible. 24 out of 578 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda

Stayed 1 night in Mar 2025

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service
Property looking a bit tired. Restaurant looking dated. Dinner and breakfast were very good.
Stayed 1 night in Mar 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our Anniversary

The staff are kind and we really enjoyed our stay. The spa staff were great and totally a break that we needed and we will be coming again
Stayed 1 night in Mar 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our Anniversary

The staff are lovely and my husband and I were so comfortable celebrating our seventh Anniversary. We will be coming again and for longer.
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Brighter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Place

Stayed 1 night in Mar 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Steven

Traveled with partner
Liked: Property conditions & facilities
A very nice hotel indeed which I would imagine because of the size of the grounds it would be even better in the summer months Great food and friendly staff Highly recommended
Stayed 1 night in Mar 2025

10/10 Excellent

DEREK

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business Trip

Business stop over Restaurant was TOP TOP NOTCH Brilliant food Excellent hotel 10/10
Stayed 4 nights in Feb 2025

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room and surroundings were fine apart from lift noise
Stayed 1 night in Feb 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2025

10/10 Excellent

Julian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, but simplifiy check in

Great stay, lovely hotel, friendly staff. But checking in is a pain, needs to be simplified. After driving all day had to input everything except my shoe size, which took ages.
Stayed 1 night in Feb 2025

10/10 Excellent

Nicola

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Melanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Sheila

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful

Beautiful place to stay. Price was good too.
Stayed 1 night in Feb 2025

4/10 Poor

Debra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Annette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay. Friendly helpful staff, lovely room, lovely food
Stayed 2 nights in Jan 2025

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

spa and stay

room was extremely clean and very quiet just what we wanted
Stayed 1 night in Jan 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated in a quiet location and hosted within a Large Manor House on very well kept grounds. The price of the room was not much more thank a premier inn which is why I booked the venue. The only reason I have not provided a top score is that the pillows on the bed were uncomfortable and the walls are thin. I could hear my neighbours tv and speaking until 12 midnight which wasn’t great. Also the bar was quite a distance from the main hotel and based in a newer section right at the back.
Stayed 2 nights in Jan 2025

2/10 Terrible

Matthew

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property is very nice and beautiful. But we only book for the spa, and we get to the hotel we were told that the spa is closed for new years day which was a disappointment for us , because it was our anniversary and we was looking forward to it .
Stayed 1 night in Dec 2024

4/10 Poor

D J

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Orsett hall 4 star hotel.

On arrival the night receptionist greeted us by putting out the cigarette he was smoking by the reception door. Then could not find our booking as it had not been printed out. When asked about our car we informed him it was in a ‘disabled bay’. We were allocated our room number 56 given the keys and told to follow the signs. Little did I know it was going to be a route march to the other end of the hotel up and down lots of stairs. Not good if you are disabled although there are lifts if you look for them. The room was reasonably clean but not as any of the advertised ones on the website. It had restricted head height with chairs underneath. The bed mattress was old lumpy and had springs “digging in’. The pillows were lumpy. The fitted wardrobe was dangerously loose and fell forward when you opened the door. The bed side lamp only turned off via the plug behind the bed side unit. The shower was cold the toilet was running water all the time. And the bathroom light fan was noisy & ran for twenty mins every time the door opened with no ‘night switch’ and had a light was hanging from the ceiling. The receptionist when we pointed out the problems was polite stating that she would inform her manager and that they would be in touch. (Still waiting at time of writing this.)
Light hanging from ceiling in bathroom
Dangerously loose built in wardrobe
Dirty Aircon vents above head area of bed.
Missing trim on dangerously loose wardrobe
Stayed 1 night in Dec 2024