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Erzherzog Johann Palais Hotel

4.0 star property

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Interior detail
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Exterior
Comfort Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Parking available
  • Pet friendly

Explore the area

Map
Sackstraße 3-5, Graz, Styria, 8010
  • Graz Old Town
    ‪1 min walk‬
  • Graz Main Square
    ‪1 min walk‬
  • Graz Town Hall
    ‪2 min walk‬
  • Graz (GRZ)
    ‪14 min drive‬

Room options

View all photos for Comfort Double Room

Comfort Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Double Room

  • 322 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room (Superior)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Family Room (Superior)

  • 484 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Suite

Suite | Living area | 24-inch flat-screen TV with satellite channels

Suite

  • 753 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Single Room

Single Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Single Room

  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Double Room

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Triple Room

  • 484 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Economy Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Economy Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Double Room

  • 484 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Special offer Double room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Special offer Double room

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About this property

Erzherzog Johann Palais Hotel

4-star hotel in Graz City Centre
This smoke-free hotel features a fitness center, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, a business center, and a meeting room.
Erzherzog Johann Palais Hotel offers 60 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 24-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Graz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and a meeting room.

Public areas are equipped with complimentary wireless Internet access. This Baroque hotel also offers a fitness center, multilingual staff, and laundry facilities. Onsite parking is available (surcharge), along with a car charging station.

Erzherzog Johann Palais Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (EUR 22 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 21 to 21 for adults and EUR 8 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Gym
  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • No elevator

More

  • 4 floors
  • Banquet hall
  • Baroque architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 15 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 21 to 21 for adults, and EUR 8 to 15 for children
  • Covered self parking fee: EUR 22 per day (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Crib (infant bed) fee: EUR 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

Erzherzog Johann Palais
Erzherzog Johann Palais Graz
Erzherzog Johann Palais Hotel
Erzherzog Johann Palais Hotel Graz
Palais Erzherzog Johann
Palais Hotel Erzherzog
Palais Hotel Erzherzog Johann
Erzherzog Johann Hotel Graz
Erzherzog Johann Graz
Erzherzog Johann Palais
Erzherzog Johann Palais Hotel Graz
Erzherzog Johann Palais Hotel Hotel
Erzherzog Johann Palais Hotel Hotel Graz

Erzherzog Johann Palais Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 307 out of 620 reviews
Rating 8 - Good. 209 out of 620 reviews
Rating 6 - Okay. 77 out of 620 reviews
Rating 4 - Poor. 22 out of 620 reviews
Rating 2 - Terrible. 5 out of 620 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Eckert

Traveled with partner
Liked: Property conditions & facilities
Parking for this hotel is underground, beneath a shopping center. You have to park, take an elevator up to the department store, walk through the department store and then onto the street. The hotel is located next to the department store. Very inconvenient if you have luggage. While we had the largest suite at the hotel, it was still not luxurious and I would rate it as a moderate hotel. Breakfast was good, and the staff was courteous, friendly & helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Right off the square. The room was very big and open compared to some places ive stayed.
Stayed 2 nights in Dec 2024

4/10 Poor

Peter

Liked: Cleanliness, staff & service
Beautiful hotel in a central position with very friendly staff. Unfortunately heating was set very high and there was no way to turn down the temp in the room. Had to leave windows fully open to let cool air in. Internet was heavily censored and many sites not available. TV did not have any English channels. German only. Ultimately even though staff were lovely, the extreme heat made it impossible to get a good night’s sleep, and that is the most important thing in a hotel.
Stayed 1 night in Nov 2024

6/10 Okay

Marijane, Green Valley

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I stayed three nights. My single room was fine. It was very hot without heat on so had to open window now and then. Breakfast is expensive (21€) and not great. Stale pastries. Overpriced. Location is the best thing about it. My bathtub drain did not work. The soap is positioned for a shower so you’re outta luck if you prefer a bath. One bath towel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Gideon, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Perfect location; friendly staff; well maintained hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

John, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked through Expedia and got an upgrade to our room. We stayed in 304 which was a giant suite with a separate bedroom. To he bat. ,,was fully modernized. The breakfast was great and the staff was helpful and friendly. The location made it possible to walk everywhere.
Stayed 2 nights in Nov 2024

8/10 Good

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the center of old Graz so we had some problems finding the hotel. Parking is about 2 blocks away. Hotel is wonderful and you can walk to attractions.
Stayed 1 night in Oct 2024

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant old style hotel in the perfect location. Bit of a mix up when checking in - did not show a reservation - but the staff dealt with it in a pleasant friendly manner. Also, Graz is a very nice town with lots of things to do and great food
Stayed 5 nights in Sep 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Gary

Stayed 1 night in Jun 2024

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great location. Comfortable room. I suggest parking in garage before check in. To park in front of hotel to check in not possible.
Stayed 1 night in Jun 2024

10/10 Excellent

PAUL

Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Great place with classy character in the heart of old-town Graz. Great cocktail bar downstairs. The a/c is set to 22C, but was comfortable fleeting even on the top floor. (The temps were highs in 70s so not as brutal as late July-August can be.) Good service, would return.
Stayed 2 nights in Jul 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was missed for cleaning, the cleaner lied and said we had a sign on the door, then the cleaner told us they had other more important rooms to clean. We were refused towles and toilet paper. We asked the front desk about getting the room cleaned and they said no the cleaner had left. The staff were rude to us and unfriendly. The room was hot. The air conditioner leaked. The fridge didnt work.
Stayed 4 nights in Jun 2024

10/10 Excellent

Cecilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This may be my favorite hotel I have stayed at in Europe. It is quiet, lovingly decorated, and it is right in the heart of town. Every attraction we wanted to see was within 15 minutes walking distance. Plenty of food and shopping only hundreds of feet away. The staff were super helpful and the bar was also a treat. If I ever come back to Graz, we will be staying here again.
Stayed 2 nights in May 2024

10/10 Excellent

Melba

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in center of pedestrian area, an old hotel
The hotel is very nice in the center of the pedestrian area in Graz, within a short walking distance to everything. Parking is a bit complicated due to the traffic restrictions of the area but thankfully available. We stayed in a suite as there were three of us and it had the charm of past opulence with even a piano in the sitting room. The bathroom was clean and fairly spacious Staff was friendly and helpful making reservations and such. Breakfast was nice.
Stayed 1 night in Dec 2023

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Susan

Stayed 2 nights in Dec 2023

10/10 Excellent

Marion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in the city ... right on the main square in the pedestrian shopping area. Lovely room with large bathroom and a view of the landmark clock tower. Fairly priced.

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great location.
Stayed 4 nights in Nov 2023

6/10 Okay

Ian

Traveled with partner
Liked: Cleanliness, staff & service
Was a nice enough hotel but feel the room is badly in need of some modernisation. Hairdryer was temperamental and was disappointing that there were no English speaking channels on the television. The bathroom was a bit smelly also. Staff were friendly and helpful however.
Stayed 6 nights in Oct 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Carl

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great old hotel…air broke down …but enjoyed the whole experience
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and room
Stayed 1 night in Aug 2023