2/10 Terrible
Kayla
Traveled with group
Oct 24, 2024
Disliked: Staff & service
Liars, horrible customer service
I cannot advise on my stay because I never got a chance to stay there. I booked this room over 8 months ago. I did a reserve now, pay later. First mistake! So two days before arriving I call to pay for the room because my spirit told me some messed was going to happen. I call and lo and behold they advise they have cancelled my room. They say they tried calling but there was no phone number attached to the account. That was a lie. This was GHOE weekend and I guess they just wanted to give my room away to double charge ppl the price of the room instead of allowing my allotted time to make a payment like I didn’t need the room just as well. I clearly booked for a reason. So then I’m forced to book 33 mins away bc I already paid for certain events for homecoming. For one I’ll never do a reserve now pay later during homecoming. What yall did was very shady and messed up. I will never book with you again so don’t even worry about it
Kayla
Stayed 2 nights in Oct 2024