2/10 Terrible
Susan
Traveled with family
Aug 16, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
4th floor smelled like a wet dog, couldn’t connect to internet on my device. Phone was old as can be, no one answered at the front desk from the room phone after 7-8 attempts. It just rang. I had to reach them by calling from my phone. I stay at Hilton and Hampton all the time. Their phones usually have IT button on them but these phones were archaic. Because of security I usually have to have their internet support add me in manually. They said they didn’t have a number, no one knew how to help at the hotel. I tried the helpline, one guy said he could help, I asked if he knew how to add a MAC address and he didn’t know what it was! Then I was given a number for IT that was disconnected. Then another number didn’t service that hotel the I got the disconnected number again from another person. They called and it was in fact disconnected and he couldn’t help. For 3 hours I tried to get help and only option I was given was to change hotels at 1 am and finally they say they would mail me a paper check refund AND I could pay for another room. I stay in hotels 3-5 nights a week for work and this was the absolute worst. I will say otherwise it was clean and breakfast was amazing. Never again will I stay here because they were very non chalant and said things like, I don’t know a number we call the manager and I’m not calling my manager cause you can’t connect. I paid 178 dollars for this room and never again will I stay there.
Susan
Stayed 1 night in Aug 2025