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Holiday Inn Express & Suites Jackson by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Jackson by IHG

Exterior
Premium bedding, down comforters, in-room safe, individually decorated
Exterior
Free daily buffet breakfast
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Laundry
$128
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
116 Hospitality Drive, Jackson, GA, 30233
  • Place, High Falls State Park
  • Place, Noah's Ark Rehabilitation Center
    ‪7 min drive‬
  • Place, Tanger Outlets
    ‪8 min drive‬

Room options

View all photos for Room (Specialty)

Room (Specialty) | Bathroom amenities | Combined shower/tub, hydromassage showerhead, designer toiletries

Room (Specialty)

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Communications)

Premium bedding, down comforters, in-room safe, individually decorated

Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, down comforters, in-room safe, individually decorated

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Communications)

Premium bedding, down comforters, in-room safe, individually decorated

Suite, 2 Queen Beds, Accessible Bathtub (Communications)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Premium bedding, down comforters, in-room safe, individually decorated

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(7 reviews)
  • 800 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Premium bedding, down comforters, in-room safe, individually decorated

Standard Room, 2 Queen Beds, Accessible (Communications)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications, Roll-In Shower)

Premium bedding, down comforters, in-room safe, individually decorated

Standard Room, 1 King Bed, Roll-in Shower (Communications, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down comforters, in-room safe, individually decorated

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(20 reviews)
  • 600 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Premium bedding, down comforters, in-room safe, individually decorated

Standard Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Mobility, Roll-In Shower)

Premium bedding, down comforters, in-room safe, individually decorated

Standard Room, 1 King Bed, Roll-in Shower (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, in-room safe, individually decorated

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)
  • 500 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, down comforters, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(3 reviews)
  • 700 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible Bathtub (Communications)

Premium bedding, down comforters, in-room safe, individually decorated

Suite, Multiple Beds, Accessible Bathtub (Communications)

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Holiday Inn Express & Suites Jackson by IHG

Jackson hotel with outdoor pool
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness center and coffee/tea in a common area. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a seasonal outdoor pool, a business center, and a children's pool are onsite.
Holiday Inn Express & Suites Jackson by IHG offers 74 air-conditioned accommodations with MP3 docking stations and safes. These individually decorated and furnished accommodations have separate dining areas. Beds feature down comforters and premium bedding. A pillow menu is available. 32-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include shower/tub combinations with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Jackson hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
In addition to a seasonal outdoor pool, Holiday Inn Express & Suites Jackson by IHG provides a 24-hour fitness center and a children's pool. Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. This business-friendly hotel also offers tour/ticket assistance, coffee/tea in a common area, and laundry facilities. Complimentary uncovered self parking is available on site. A total renovation of this property was completed in January 2020.

Holiday Inn Express & Suites Jackson by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:30 AM. A complimentary manager's reception is offered each day.

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of USD 250 (exact amount varies) at check-out

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The seasonal pool will be open from June 01 to October 01
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday INN EXP Stes Jackson
Holiday Inn Express Suites Jackson
Holiday Inn Express Suites Jackson by IHG
Holiday Inn Express Suites Jackson an IHG Hotel
Holiday Inn Express & Suites Jackson by IHG Hotel
Holiday Inn Express & Suites Jackson by IHG Jackson
Holiday Inn Express & Suites Jackson by IHG Hotel Jackson

Reviews

Holiday Inn Express & Suites Jackson by IHG Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 244 out of 357 reviews
Rating 8 - Good. 56 out of 357 reviews
Rating 6 - Okay. 22 out of 357 reviews
Rating 4 - Poor. 10 out of 357 reviews
Rating 2 - Terrible. 25 out of 357 reviews

Reviews

8/10 Good

Kellie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in was easy and the front desk receptionist was kind. The room was clean, so comfortable, and the hotel was quiet and nice. The only issue we had was with the breakfast. It was not being refilled, some of the food that was not refilled had been there a long time and was not edible. The pancake machine was broken and not working, though a staff member did try and fix it. Other than the one that tried to fix the pancake machine, other breakfast staff was short and grouchy with those of us just trying to have our breakfast and be on our way.
Stayed 1 night in Jun 2025

10/10 Excellent

Jamaal

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hospitality of the people working at this location is above and beyond! Everyone is super friendly!
Stayed 6 nights in Jun 2025

10/10 Excellent

Victoria

Stayed 1 night in Jun 2025

10/10 Excellent

Carol

Traveled with family
Liked: Amenities
The cleanliness of room. Great staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were just there overnight-didn't like that there was almost no breakfast when we got down there 15 minutes before breakfast time was over.
Stayed 1 night in May 2025

6/10 Okay

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Kawanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Jun 2025

10/10 Excellent

Nancy, St. Peters

Liked: Cleanliness, staff & service, property conditions & facilities
Holiday Inn's have the best breakfast
Stayed 1 night in Jun 2025

6/10 Okay

Ronnie

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom Smelled weird carpet was dirty made my feet black.ice machine was broken had to go down stairs every time one of the elevators was broken so waiting for the one elevator to come around took long. Breakfast was yummy tho
Stayed 2 nights in Jun 2025

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet & comfortable
Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Stayed 1 night in Jun 2025

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exactly what we needed. I had a problem-when I made the reservation through Expedia , I paid for the first night for 2 rooms. When I got there- they had no record of the first night payments for both rooms. So I had to pay again.
Stayed 4 nights in Jun 2025

4/10 Poor

Heber

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Property looks very worn out and no investment In upkeep
Stayed 1 night in May 2025

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place- thank you
Stayed 1 night in May 2025

10/10 Excellent

Emely

Stayed 4 nights in May 2025

8/10 Good

Rhetta

Stayed 1 night in May 2025

6/10 Okay

Jeff

Stayed 1 night in May 2025

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is run very well.
Stayed 1 night in May 2025

10/10 Excellent

Johnie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The free breakfast was good let’s just say it’s something I would pay for
Stayed 1 night in May 2025

10/10 Excellent

Vanesa, Tifton

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 1 night in Apr 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff and super clean!
Stayed 1 night in May 2025

6/10 Okay

Carlos D. Delgado

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here two or three times every year but this time the conditions of the room (318) wasn’t the best. Cleaning was below average,specially the bathroom. In overall, this room needs a full renovation.
Stayed 3 nights in May 2025

10/10 Excellent

Jarae

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2025

10/10 Excellent

Wilson, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2025