6/10 Okay
Douglas, Joplin
Traveled with partner
Aug 1, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There were two staff member there to check me in. I had parked already as parking was limited and I found a decent spot as I came in to the parking lot. I entered the lobby to check in with my confirmation from Expedia on my phone and the plate number ready. The staff didn't want my vehicle info and didn't care that I had the confirmation email on my phone, they wanted to see my drivers license. They said anyone could have that info and check in falsely in my place. I said okay and went back to my vehicle for it. Who I returned they made a photo copy of my drivers license then checked me in. There was nobody else in the lobby and when they handed me little folder with my two door card opener for my room they told me that the wifi password was written on there. I opened the little folder and saw the wifi pw and my room number. I said so where is room 221? They said oh we don't say the room numbers out loud for your safety. I looked around like who would be listening and they just looked at me like I was naive. I hope they aren't trying to sell my personal info now that they have a copy of my DL. Other than that strange check in the place was clean, quiet, comfortable bed, and a good ac. The parking lot was well lit and I didn't see I didn't see anyone in or around the area that looked out of place so I would have never felt unsafe if it weren't for the staffs behavior. The breakfast was bad but the coffee was drinkable.
Douglas
Stayed 1 night in Jul 2025