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Grotte di Castro Vacation Packages

Property was clean, small breakfast (included) area but there was always a seat. You could also go to their larger hotel Nextdoor if you like but was not necessary. Staff were all friendly, accommodating and extremely helpful. Located within 20-30 minutes walking from all major monuments except Vatican City (50 min walking, 25 by train).

This was a beautiful hotel. The staff was wonderful and the property was beyond beautiful

Overall, we had a very pleasant stay, but I rated the property's maintenance and amenities 4 out of 5 for a few reasons. We booked a Superior Room with a cathedral view, but the entire cathedral façade is currently covered by scaffolding and a large restoration tarp. I understand that this is outside the hotel's control, but since the room is marketed as having a view, it would have been appreciated if guests had been informed before arrival. The bed's headboard also showed noticeable signs of wear, with several pieces peeling off. It's a minor detail, but it takes away from the overall impression of a premium room. Finally, when we arrived and took a shower, we found that the shampoo/body wash dispenser in the shower was empty. We mentioned it to the staff, and it was refilled by the time we returned later that evening, so the issue was resolved quickly. Still, for a room averaging over 250$ per night, these are details that should already be taken care of before guests check in. That said, the hotel's central location was a major advantage and made it easy to explore the city on foot. We were able to walk to most of the main attractions, which made our stay even more enjoyable.

don't go, terrible, no amenities, no staff, air conditioning cannot keep room under 80 degrees in the summer, we booked the best suite and it was terrible cannot imagine other rooms

Best thing was the great location

Great staff and very helpful all the time !!

All in all an excellent stay in a beautiful boutique hotel and for the most part very attentive and helpful staff. Only complaint was that one night I discovered my AC was not working properly and seemed to be programmed to not go below a certain temperature. The night desk attendant didn’t seem to know how to fix it and made me feel my request was unreasonable in a somewhat rude manner. But when I spoke to the other attendant in the morning, it was fixed within seconds. The night attendant gets one star.

Excellent location in the Centro - Conveniently located for sightseeing and walking a number of places. Very pleasant and helpful staff and concierge. Exceptionally clean property, with daily housekeeping, water, treats. Nice sheets and bedding. Wonderful breakfast included with additional items for purchase. Lovely courtyard, salon, and bar.