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Grundarfjörður Vacation Packages

It was a fine place to sleep for a night or two but we didn’t want to spend anymore time than that. The hot tub appeared to be in need of service.

It was definitely a luxury experience unlike most stays I've ever done, 10/10 no notes on the hotel itself, the staff and amenities were bespoke. Breakfast was custom made to my liking and brought on a cart in the morning at a time of my choosing. Unbelievably good food and the lady working the desk was very charming. Word of caution, however: it is the highest up apartment in the entire city, maybe the entire country and the hotel is limited to the private access top floor of a new skyscraper of mostly corporate offices. At night, it was likely that my (city facing/partial ocean view) hotel room was the only one lit up in the tower and since the walls --including the bathroom-- are all glass, everything inside rather stands out and there no real privacy without curtains drawn. At some point, shortly after returning back at around midnight, someone somewhere in the city who noticed my arrival to the hotel room started blasting the apartment with a high powered laser pointer until I closed the curtains. That aside, it was a remarkably nice stay, the only concern is that its wildly ostentatious for better or for worse and maybe the locals aren't too pleased with that haha. I would stay here again.

Overall, an excellent experience! The hotel is perfectly located, and our room had an amazing view directly facing the church. The staff performed like a six-star hotel throughout our five-day stay. Adrian and Leonardo were exceptional—they made us feel so welcome and went above and beyond with restaurant recommendations, directions, ordering taxis, and even helping resolve an issue with a tour agency. The only minor drawback is the room size. The room and especially the shower are extremely tiny, so you definitely need to be on the slimmer side to feel comfortable! I would personally return in a heartbeat, but it might not be the right fit for everyone.

Emma at the front desk went well above to make sure we enjoyed our stay. She made sure our room was well away from the large tour groups also using the facility. Indeed, we hardly noticed the other guests. She also made sure our spa and massage reservations were correct, even changing one to accomodate our changing schedule.. On another day, I stopped to ask where to find an odd size coin battery and the receptnist turned in her seat and said, "you mean like this?" And handed me the correct battery, she then declined to charge me for it. It didn't stop there as the bar, restaurant and housekeeping staff all went above and beyond to be helpful. The spa facilities were very relaxing with two separate hot tubs, a sauna and first class massage therapy services. Tour busses have difficulty navigating the narrow city streets, so there is an organized tour bus stop, #17, a very short walk away, in front of the Maratime Museum, a gateway to the wonders of the far north country. In summary, highly recommended.

Very Disappointing Experience We were extremely disappointed with this hotel. We had a sudden change in our travel plans and gave them plenty of notice. We understand cancellation policies, but travel in Iceland can be unpredictable—weather, road conditions, and family matters can all change plans unexpectedly. We spoke with both our travel agent and the hotel owner, hoping they would work with us. Unfortunately, there was zero flexibility—not even a partial refund. What was most disappointing was the complete lack of understanding or willingness to find a compromise. We weren’t asking for special treatment; we simply hoped they would meet us halfway. There are plenty of other hotels in Iceland with more flexible policies and much better customer service, so I would strongly recommend looking carefully at cancellation policies before booking. If you choose a non-refundable property, get travel insurance—because if your plans change, this hotel may offer you no flexibility whatsoever. Unfortunately, we will not be returning or recommending this hotel.

The "full breakfast " offered at a full price is only provided in the form of a basic pre-packed cold breakfast in your fridge - you cannot breakfast together with members of your group

Great location within walking distance of many city attractions, restaurants and shopping, as well as close access to city buses and the waterfront (which made for some excellent sunset viewing, and would probably be good for northern lights as well). The large studio was perfect for four adults. The unit was quiet, spotlessly clean, and all of the beds were comfortable. Plenty of electrical outlets conveniently located both bedside and along the counters. We also appreciated the dedicated parking in the back (for the 4-person units).